Customer Service People Aren’t People

| IL, USA | At The Checkout, Bad Behavior, Theme Of The Month

(I’m waiting in line at a coffee shop. I’m on break, so I’m still in uniform. Someone behind me speaks up.)

Customer: “Excuse me! You know, you work here. You should really wait in the BACK of the line, and let us NORMAL, PAYING CUSTOMERS get our drinks!”

(I flinch. This mall is in a really ritzy neighborhood, and this is what I should have expected, but for some reason it startles me. I had had a bad day anyway, and I turn around to stammer out an apology… to find it’s one of our regulars, a woman who also works in the mall.)

Me: “I- I- I… I’m sorry…”

Customer: “Oh, my god, I’m sorry! I was joking! I really was! Do you really get people that do that?”

Me: *almost in tears* “Yes…”

Customer: “I am so sorry! Let me pay for your drink…”

The New Dairy Queen

| Pontotoc, MS, USA | Bizarre, Family & Kids, Food & Drink

(When I was 15 years old, a family friend had started an ice cream truck business. He needed someone to drive and someone to hand out ice cream and handle the money: two people per truck, and there were five trucks. Naturally, hunting for money, I volunteer to work the money and ice cream part. It is towards the end of the summer, and I know the ropes by then. Parents often stand on the sidewalk and give the children the money, letting them order. My customer is about five years of age.)

Me: “What can I get for you, sir?”

Customer: *giggling* “I want ice cream.”

Me: “What kind of ice cream?”

Customer: “I can’t tell you that!”

Me: “Then how will you get your ice cream? I am the ice cream queen! I control all of the ice cream in this mighty vessel.”

Customer: “I need to talk to the Ice Cream MAN to get my ice cream, not the Ice cream QUEEN! I need a BOY! I need a BOY!”

(As this was not what I had prepared for, I quickly nodded, and ducked below the counter, and got a marker, drew a mustache, and sat up and spoke in a low voice.)

Me: “Her Majesty is a new worker. What can I get for you?”

Customer: *looking relieved* “Ice cream man! I want….that one!” *points to ice cream on the board*

(And all was well… besides the mustache I had for the next week. Thank you PERMANENT marker, you did your job. Parents, everywhere, tell your children of the Ice Cream Queen. Save a teenage girl’s face from fake facial hair!)

Utah Got The Wrong Place

| Canada | Bizarre, Geography, Musical Mayhem

(I am working at the box office when the phone rings.)

Me: “Hello, thank you for calling [Business]. How can I help you?”

Caller: “I’m looking for the Utah Symphony.”

Me: “Sorry?”

Caller: “The Utah Symphony.”

Me: “I’m sorry, but I think you have the wrong number. I’m in Canada.”

Caller: “Are you sure?”

Me: “Yes, I’m sure I’m in Canada.”

Caller: “Is this [Address] in [City], Utah?”

Me: “No, ma’am, I’m on [Street] in [City], Canada.”

Caller: “But where can I find the Utah Symphony?”

Me: “…try Utah?”