Coupons Can Be Taxing

Pittsburgh, PA, USA | At The Checkout, Food & Drink, Math & Science, Theme Of The Month

(I manage a fast food/coffee shop. A customer presents a coupon for $1.99 coffee. I make her drink and I ring it up.)

Me: “That’s going to be $2.11.”

Customer: “That’s with the coupon?”

Me: “Yes.”

Customer: “But it’s supposed to be $1.99.”

Me: “Yes, ma’am. $1.99 plus tax.”

Customer: “But why is it $2.11? That seems like too much.”

Me: “Well its $1.99 plus 12 cents tax which comes to $2.11.”

Customer: “That doesn’t make any sense! It should be $1.99!”

(This goes on for a couple minutes and my boss is next to me counting money.)

Customer: *to my boss* “You understand what I’m saying right?”

Boss: “I’m not sure I do. The drink is $1.99 plus tax and the tax is 12 cents so the total should be $2.11.”

(The customer stops and thinks for a second and then, looking quite embarrassed turns to me.)

Customer: “OH, MY GOSH I’m so sorry! I really need this coffee!”

A (Religiously) Extreme Reaction

| San Antonio, TX, USA | Bigotry, Books & Reading, Religion

(Our inbound services take calls for a lot of the as-seen-on-TV products. I am working there soon after 9/11 and we have a particular caller who would often call to rant about how we were a scam.)

Me: “Thank you for calling. How may I help you today?”

Caller: “Why the h*** would I want to buy a thing of Charlton Heston reading the Bible? Do you know what kind of a man he is?”

Me: “You’re calling for the ‘Charlton Heston Reads the Bible’ then, sir?”

Caller: “H***, yes, I’m calling about that. I want to know what sort of d*** outfit you’re running there that you think I’d want to buy a thing of Heston reading the Bible.”

Me: “Well, I can’t say what you would like, sir, but a lot of people seem to like this product. It has been fairly popular. Possibly because Charlton Heston played Moses in The Ten Commandments.”

Caller: “Like h*** he did! And like h*** this is popular. Didn’t you know that Charlton Heston was part of the NRA!”

Me: “Yes, I was aware of that.”

Caller: “Then why the hell would anyone let him read the Bible? You know, I’ll bet he was working with this Al Qaeda people!”

Me: “No, sir, I’m fairly certain that Charlton Heston is affiliated with an entirely separate group of religious extremists.”

(I somehow never got written up for this.)

In Line And Out Of Line, Part 6

| Chicago, IL, USA | At The Checkout, Bad Behavior, Family & Kids

(I am around five and I am at the grocery store with my dad. We are waiting in line and it is long because only a few registers are open. When we are next to be rung up a business lady defiantly walks in front of me and my dad and proceeds to unload her cart.)

Me: “Hey, dad, that lady just budged us!”

(To this my dad replied loudly enough for everyone around us to hear:)

Dad: “Well, [My Name], it’s all right for her to do that because she is important. Far more important than we are. In fact, she probably works for the government and she has to cut in front of us because they need her to help save the world. So, don’t get angry that she walked in front of us like we didn’t exist because she’s way too important to the country to wait in line like a normal person. In fact, she probably doesn’t wait in line anywhere because lives could be lost if she doesn’t get her milk and eggs three minutes sooner.”

(At this point the cashier has stopped ring her items up and everyone around us was watching. The woman turned to us, a mixture of annoyed and embarrassed.)

Woman: “I, uh… You can go in front of me if you’d like…”

(My dad holds up his hand.)

Dad: “I would never, ma’am. Your time is far too important for us mere peasants to waste. You go off and keep protecting our country.”

(She was completely red as she finished her purchase and walked out quickly.)

Related:
In Line And Out Of Line, Part 5
In Line And Out Of Line, Part 4
In Line And Out Of Line, Part 3

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Driving 100 km In Another Man’s Shoes

| Roermond, The Netherlands | Bizarre, Crazy Requests

(I work at the customer service desk in a big outdoor/camping store. One of my jobs is to handle returns. Today, a guy comes in. I greet him.)

Me: “Hi, how can I help you?”

Customer: “Yeah, hi. I bought shoes here a while ago and they’re damaged. I want new ones.”

Me: “All right. Did you bring the shoes with you? I would like to take a look.”

(The customer nods and bends down. I know what is about to happen and so does my coworker. I can tell she’s about to laugh and she walks away to make sure the customer doesn’t see her. He takes one shoe off his foot and put it on the desk. It’s smelly and feels warm.)

Customer: “There, you see? It’s damaged!”

(I ask to see his receipt and look up the procedure for this particular brand of shoes. As it turns out, I can’t give him new shoes, but instead, I have to send his shoes in for repair.)

Customer: “But how am I supposed to do that? I can’t go home without having shoes on! I need you to give me new shoes and I want a refund for the money I spent on gas! I drove over 100 km to get here!”

(At this point, I notice his t-shirt. It’s a shirt from a local amateur soccer championship in a town very near to where we are. 12 kilometers, tops.)

Me: “No, sir, I am afraid I can’t do that. I would love to send your shoes in for you. It’s no problem if you decide to come in another time. The procedures won’t change.”

(The customer then, angrily, took his shoe back, grunted and moaned, and hopped away on one leg.)

Going Nuts For Donuts

| Lawton, OK, USA | Crazy Requests, Theme Of The Month

Customer: “Why can’t you take this coupon?”

Me: “Because it’s for a [Popular Doughnut Chain]. Though we sell the doughnuts, we’re not the actual store.”

Customer: “So you admit it! You sell the doughnuts but won’t take my coupon! I want to speak to the manager!”

Me: “I’m the only one here.”

Customer: “Well he’s got a phone don’t he, your manager? Call him up!”

Me: “It’s four am. I’m not waking my manager so he can tell you the exact thing I just told you.”

Customer: “Why not?!”

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