Doesn’t Know Zip About His Code

| AL, USA | Right | January 11, 2016

(I am processing a customer’s application and realize his zip code on his account is ****6 but the one on his application is ****1. Wanting to correct the mistaken one I ask him.)

Me: “Excuse me. Sir, what is your zip code?”

Customer: “It’s ****4.”

Me: “Sir, you put ****1 on your application and our account is showing ****6. That’s 3 different zip codes.

Customer: “Oh, it doesn’t matter. They are all the same city, so I just give whichever one pops into my head first.”

I Literally Just Told You

| Jacksonville, FL, USA | Right | January 11, 2016

(My store hands out this cash coupon where if you spend a certain amount in a previous purchase you get a certain dollar amount off your purchase on a selected weekend in the future. During that weekend if you didn’t receive a cash coupon we send out a regular 15% off your purchase coupon to use. Neither can be combined.)

Customer: “Ugh, how do you know it’s not combinable!?”

Manager: “Well, I’m literate and read the back of the coupon where it says it can’t be combined with any other discount.”

Some Customers Should Come With An Early Warning System

| CO, USA | Right | January 10, 2016

(We open at 8:30 am and I am usually here about 8:20 to open the office. This morning, I got here about 8:10 am to finish up a few last minute things I didn’t get to do last night before closing. Our office hours are posted VERY large on the door. There is a car already parked in the lot when I get to the office. As I’m walking up to the door to unlock it, a lady I’ve never seen before leans out her window and screams:)

Lady: “You’re late!”

Me: *laughing* “Actually, I’m 20 minutes early! But I can help you just as soon as I get the lights on.”

Lady: “That’s bull****! You’re just covering for yourself! I need to pay my bill RIGHT NOW! How dare you be so late?”

Me: “Ma’am, with all due respect, we don’t open until 8:30. It’s barely after 8 right now. I am willing to let you in early and take your payment.”

(She follows me in and sits at my desk. I walk around the office and turn on the lights, which takes all of three seconds.)

Lady: “HURRY UP! This bill needs to be paid NOW!”

(I pull up her information on the computer.)

Me: “Ma’am, you do know that this bill isn’t due until July 30th, right? If we take the payment now, there’s a chance the system may issue you a refund. Are you sure you want to pay it this early?”

Lady: “July 30th? H*** no, I’m not paying it early! Thanks for wasting my time!”

(She stormed out of the office, leaving me to wonder if she should really be driving…)

No Need To ‘Air’ Your Concerns

| Iron Mountain, MI, USA | Right | January 10, 2016

(I’m the dumb customer in this story. I am an administrative assistant, and a good portion of my job involves searching for and booking flights for our managers. One of our managers was traveling when his connecting flight was cancelled, so I was told to call [Airline] and see about rebooking his flight.)

Me: *explains cancelled flight situation*

Airline Employee: “We can get him on this [Other Airline] flight leaving tomorrow morning.”

Me: “But I’m looking online now and there’s a [Airline] flight leaving at 6:00 am, can we get him on that one?”

Airline Employee: “… Ma’am, that’s the one that was cancelled.”

Me: “Oh. Let’s book him on the [Other Airline] one, then.”

Airline Employee: “Yeah, we already went ahead and did that. We try to be proactive when this happens.”

Me: “Oh. … I guess I just called to say hello.”

10 Types Of Restaurant Customers We All Know And Hate

| | Right | January 9, 2016
1. The Lingerer.

You might be the waiter, but this type of customer excels at making you wait, by slowly browsing through the menu, being unable to make decisions, and lingering after coffee and paying the check… during dinner rush… when there’s a wait.

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(more…)

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