Rated ‘T’ For Tobacco

| Long Island, NY, USA | Bizarre

(I work in a video game store, the entirety of which is, as expected, covered in video games. We’re relatively empty one night, and a gentleman comes in and gives the whole store a visual once-over. After seemingly not finding what he’s looking for, he comes to the counter.)

Me: “Hi, there. Is there anything I can help you find?”

Customer: “Yeah, hi. Do you sell cigarettes here?”

Me: *slightly taken aback* “Uh, no, sir. I’m sorry. We’re a video game store.”

Customer: “Oh, d***. Thanks.”

(My manager and I have a small chuckle to ourselves, and nearly forget the man, until he pokes his head back in through our front door roughly ten minutes later.)

Customer: *barely taking a step in the store* “You don’t sell cigarettes here, do you?”

Manager: “Uh, no, sir. Haven’t gotten any cigarettes in. Sorry.”

Customer: “Oh, okay. Thanks.”

Laptop Flop, Part 7

| Sacramento, CA USA | Criminal & Illegal, Liars & Scammers, Technology

(Because we are an office supply store, many identity thieves and money launderers try to buy laptops from us because they assume we’ll be less vigilant than some other, more popular electronics stores. On this day, a customer we’ve seen many times before, who always uses questionable payment methods – like cards with important info scratched off, expiration dates that don’t match, etc. – comes in. Somehow he thinks we won’t recognize him, despite the fact that he comes in every two weeks. As always, he heads straight for the cooler, to buy an orange soda – which is the same thing he’s always done every time he’s come in. According to policy, we can’t refuse a customer service even if we know he’s been trying to scam us.)

Coworker: “Oh, hey, [Customer]! Good to see you again!”

Customer: “Hey! I— what? I’ve never been in here before!”

Me: “You really like that orange soda, don’t you? You get one every time you’re here! I have to admit, it IS pretty good.”

(The customer grabs a bag of chips, too, you know, because that will throw us off!)

Me: “What brings you in today?”

Customer: “I wanna buy a laptop. Just give me the cheapest laptop you have.”

(Honest customers browse the selection, ask questions about features, and pick a laptop that will work for the tasks they have planned for it. Not this guy! But I decide I’m not going to play the game of pulling a laptop from lockup, dealing with this guy’s fraudulent card, or watch him try to make a grab for the items we’re keeping behind the counter.)

Me: “Oh, I’m sorry. We’re out of that one. It’s on sale this week, so it’s pretty popular.”

Customer: “Well, then how about the next cheapest one?”

Me: “Let me check.”

(I wander around the store for a minute, and then come back up.)

Me: “Well, we had one of those, but it got returned because it’s damaged. I can’t sell it.”

Customer: “Well… how about [Brand]? Just give me any laptop you have! I don’t care what it is. Just give me one. It’s for my little brother for school.”

Me: “Yeah, you know? All these models are being cleared out for next year’s models. It doesn’t look like we have ANY in stock! But, hey! I’m pretty sure by the time you come back next week, we’ll have some. Did you want to leave us your name and phone so we can call you when we have more in stock?”

Customer: “Err, no. I’ll go somewhere else.”

(He tried to play it cool and leave the store, but we saw he had someone idling in the parking lot right outside the door. We were able to get a license plate number, make, and model, to report to the police. We bet he was going to try to make a grab for the laptop and run with it. But once he realized we all knew his face, he stopped coming in. Thank goodness!)

Related:
Laptop Flop, Part 6
Laptop Flop, Part 5
Laptop Flop, Part 4

How To Give Someone A God Complex

| The Philippines | Crazy Requests, Religion

Me: “Thank you for calling [Bank]. [My Name] speaking. Can I have your full name, please?”

Customer: “[Customer].”

Me: “Thank you. How can I be of assistance to you today?”

Customer: “I need you to take of the late fees and overdraft fees off of my account! RIGHT NOW!”

Me: “Well, I’ll be glad to take a look into your account and review the probability of removing the fees but I’m going to need to review it thoroughly, okay?”

Customer: “Yeah, whatever.”

(After a good minute of pause…)

Me: “I’m sorry Ms. [Customer], but it seems that the charges are all valid; I won’t be able to remove them this time.”

Customer: “You f****** b****! You had me waiting for 15 long minutes while you were doing your s*** on your computer and now you’re telling me you cannot take these f***** fees off?!”

(I have her account pulled up and it didn’t take me 15 minutes to see the late and overdraft fees on her account.)

Me: “I’m sorry this upsets you, ma’am, and as much as I would like to remove these fees for you, I won’t have the capability because our system recognizes valid charges and won’t let us modify it.”

Customer: “I don’t f****** care! Remove them or I will call the police!”

Me: “What can the police do?”

Customer: “You people are stealing my money! I will sue you and your company for this, lady!”

Me: “I understand your frustration, but we have sent you multiple notices reminding you of your payment and we haven’t received any amount for the past five months. The late fess piled up, over-drafting your account. I really do apologize for the inconvenience this has caused you.”

Customer: “Don’t give me that s***! I f****** want you to f****** remove these fees off of my account! Don’t be stupid! I know you can do it! You just don’t want to, because you are too lazy to do it!”

Me: “Ms. [Customer], please avoid using profanity. This is a professional institution and we don’t tolerate such language. If it happens again, I will have to disconnect the call.”

Customer: “F*** you, you f****** b****! Give me your f***** supervisor! Wait, no. I want someone higher that your supervisor: your manager, or your CEO! No, I want the president of your company, or the higher person above your president!”

(After multiple attempts to calm the customer down and my warnings for her vulgar language, I am kind of ticked off already.)

Me: “Ma’am, I definitely can hand you over to my supervisor—”

Customer: “Didn’t you f****** hear me, you s***?! I want the person higher than the president of your company!”

Me: “I believe that wouldn’t be possible; there is no one higher than the president of this company. He owns the business.”

Customer: “I don’t believe you! Hand me over to someone higher than him!”

Me: “Ma’am, if you want someone higher than the person who owns this company, then PRAY. Talk to God. He is the highest being you could talk to. You can also ask for forgiveness for that bad language and have Him bless you more for you to have the money to pay for your dues. And since you didn’t listen when I asked you to stay professional, I will now disconnect this call. I hope you have a nice day and thank you for calling [Bank]. Good bye.” *click*