Management Changes Prices; Blame Cashier

| NC, USA | Right | August 26, 2015

(My mom and I are going to the movies. We always go to the same theater, around the same time, because we know the matinee times. Unbeknownst to us, the theater was recently bought out. The new owner limited the matinee times and changed ticket prices, as well as now charging tax for concessions. It’s a slow day, so at the moment you purchase tickets from concessions.)

Cashier: “Hi, what can I get you guys?”

Mom: “Two for [Movie]”

Cashier: “Two adults for [Movie]. That’ll be… [price].”

Mom: “What do you mean?”

Cashier: “I’m sorry?”

Mom: “We get the matinee price. This is matinee time.”

Cashier: “I’m sorry, ma’am, we recently changed management, and they changed the—”

Mom: “Are you serious?”

Cashier: “I’m sorry; ma’am, but I don’t have any control—”

Mom: “This is ridiculous!”

Me: “Mom, it’s not her fault! If it’s such a big deal, I’ll pay!”

Mom: “No, no, we said we were going to see [Movie] and we’re going to see it. Whatever, here’s the money. We’re not getting any popcorn.”

(Mom pays the red-faced cashier and we get our tickets and go to our theater. When we sit down I look at my mom. Note that I’m a cashier at a fast food restaurant.)

Me: “I can’t believe you talked to her like that.”

Mom: “What do you mean?”

Me: “It’s not her fault that they changed anything and you yelled at her! If someone talked to me like that at work I would hate them! I guarantee that right now she’s rolling her eyes with her co-workers at the mean customer she just had.”

Mom: “I didn’t yell at her…”

Me: “Yeah, you did. You were incredibly rude. And I’m going back and getting myself a soda. If you hadn’t been so rude to her, I was going to offer to buy your snacks.”

(I grab my purse and storm out of the theater, feeling pretty vexed by my mother, who I usually view as one of the most awesome people in the world. I head back to concessions and to the same girl.)

Me: “Can I get a medium Dr. Pepper?”

Cashier: “No problem.”

Me: “And I’m really sorry for the way that my mom acted…”

Cashier: “It’s fine. I’ve been getting that a lot lately. Your total is [price that’s different from what I’m used to].”

Me: “Oh, man, they’re charging tax now, too? What jerks! People must be yelling at you all the time.”

(The cashier shrugs and takes my money, and I take my soda.)

Me: “Once again, I’m really, really sorry for my mother.”

Cashier: “Really, it’s fine. Enjoy your movie!”

Me: “Have a good day!”

(I head back to my theater and sit down next to my mom.)

Me: “I apologized to the girl for how you acted.”

Mom: “Whatever…”

(As I shove my receipt into my purse I notice something odd and smile.)

Me: “She must have appreciated it; she only charged me for a small soda.”

(My mom and I were pretty passive-aggressive at each other for the rest of the day, but she ended up apologizing. I hope that I made that cashier’s day better.)

Refunder Blunder, Part 16

| WA, USA | Right | August 26, 2015

(It has been an insanely busy Friday in our store. I’m the only manager, so I have spent the last six hours running from one customer to the next, dealing almost exclusively with entitled idiots. This is probably my seventh no-receipt-return of the day.)

Me: “Okay, so you don’t have a receipt? Did you purchase this at our store?”

Customer: “NO. I bought it at the north store.”

Me: “Oh, unfortunately I can’t look up the receipt because our system only tracks transactions for our store.”

(I’m about to elaborate that I can call the other store, but she is glaring at me, and I’m already fed up with her tone.)

Customer: *huffing* “Well, can’t you do merchandise credit? It’s obviously unused.”

Me: “No. I’m sorry, but we still need a receipt for credit or exchang—”

Customer: “WHY NOT?! It’s unused. Look at it, it’s obviously unused. I’m not driving up to the north store just for a receipt.”

Me: *giving up* “Without a receipt we have no proof of purchase.”

Customer: “Well, that’s pretty lame. It’s obviously unused. It’s not my fault you can’t find my receipt.”

Me: “…It’s not our fault we can’t find your receipt.”

(She blinked at me angrily before declaring she would never set foot in our store again. Good.)

Related:
Refunder Blunder, Part 15
Refunder Blunder, Part 14
Refunder Blunder, Part 13

Interruption Is Its Own Reward

| Orlando, FL, USA | Right | August 26, 2015

(One of my biggest pet peeves is when customers are on their phones during checkout. So much so, sometimes I don’t even bother asking for their rewards cards.)

Customer: *on the phone and as the receipt is printing out* “What about my rewards card?”

Me: *being passive aggressive, but still being nice* “I’m sorry; I didn’t want to interrupt you.”

Ordering Was Not His Calling

| Auckland, New Zealand | Right | August 26, 2015

(I work in a fish and chip takeaway, and have just had a phone order from a lady who ordered fish and chips, as well as a mussel fritter. After hanging up to pin up the order, the manager tells me we are out of mussel fritters, and since it is relatively quiet tells me to phone her back in order to ask whether she wants an alternative. I dial the number I’d written on the order. A man, who I assume is the caller’s husband, picks up the phone.)

Me: “Hi, this is [Takeaway]. I’m calling about an order you’ve just placed earlier?”

Customer: “What? Who is this?”

Me: “This is [Takeaway]. I’m just calling to ask you about an order you placed earlier-“

Customer: “You’re the takeaway?”

(I’m worried I may have had the wrong number, but it’s highly unlikely.)

Me: “Yes. I want to ask you about—”

Customer: “No, why are you calling? You’re a takeaway, aren’t you?”

Me: “Yes, I’m calling concerning your order-“

Customer: “No, listen here. You’re a takeaway. You’re not supposed to be calling me. You don’t call people. I’m supposed to be calling you. Goodbye.”

(He hangs up. I confirm through the phone system that I had called the right number, as the last two calls through the phone are the same number and matches the one on the order, but I don’t say anything. Later, a man picks up the order, the same one I assume took the call.)

Me: *being very polite and making it out to be as much my fault as possible* “I’m sorry, I didn’t realise as I took your order, but we’d actually run out of mussel fritters. I tried to call you back but I couldn’t reach you, so we replaced it with a paua fritter. Is that okay?”

Customer: “No, I don’t want a paua fritter. I don’t like the taste. Why didn’t you say anything when you took the order?”

(Cue internal screaming.)

A Very Unfortunate Vocabulary

| Limerick, Ireland | Right | August 26, 2015

Me: “Because it’s too close to your renewal date, we won’t be able to change your plan now, but at the end of the week we will.”

Customer: “So there’s nothing you can do for me now?”

Me: “Unfortunately not, no.”

Customer: “Right. And you know that word you keep using, ‘Unfortunately.'”

Me: “Yes?”

Customer: “I’d like you to put through some feedback to your complaints department; it’s not a real word. I don’t know who’s been doing your training or whatever, but ‘Unfortunately’ is not in the dictionary.” *click*

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