It’s Better Than Just Using ‘Password’

| Malvern, PA, USA | Extra Stupid, Technology

(Working on an internal IT help desk, we have a customer who calls once to twice a week because he has forgotten his password to the network or custom programs.)

Customer: “My d*** computer is broken again!”

Coworker: “Okay, [Customer], are you having trouble getting into the computer or into a program?”

Customer: “I can’t do anything! I type in my password and the d*** thing won’t take it!”

Coworker: “Okay, I’ll reset your password.”

(I reset the password and leave it blank, as usual).

Coworker: “All right, I’ve reset your password. Go ahead and try to log in now.”

Customer: “What should I use for a password?”

Coworker: “No password.”

Customer: “Is there a space in that or is it all one word?”

Time To Close The Door On This One

| WA, Australia | Extra Stupid, Technology

(I work in the IT Department for another company. Most of the support we do is over the phone but we occasionally have people drop their computer in for repair. My desk is next to a window which gives a clear view of the office parking lot from the first floor.)

Me: “IT Helpdesk. [My Name] speaking.”

Customer: “Hi, I need to drop my laptop off to be fixed. Can you come down and get it? I’m in the parking lot.”

Me: “Sure thing. I’m a bit busy right now but if you just leave it at reception, I’ll come down and grab it later.”

Customer: “Okay. How do I get into the building?”

(At this point I look out the window. I can see the customer on his phone standing in the parking lot. Directly behind him is the entrance to the building, with our company name on a sign above it.)

Me: “Through the front door?”

Getting Owned By The Owner, Part 7

| PA, USA | Funny Names, Liars & Scammers

Me: “Welcome to [Store]! Let me know if there’s any—”

Customer: “Oh, I don’t have any questions; my brother works at the Ohio location.”

Me: “Uhm, are you sure? We don’t have an Ohio location.”

Customer: “Oh, you don’t know.”

(She brushes me off and starts shopping. When she’s finished shopping, I start to check her out.)

Customer: “I should get the employee discount, because of my brother.”

Me: “Okay. Did he teach you the employee handshake?”

Customer: “What?”

Me: “We only give the employee discount to people who know the secret handshake.”

Customer: “How rude! Let me speak to your manager!”

Me: “How about the owner instead? That would be me. I own both locations, neither are in Ohio.”

Related:
Getting Owned By The Owner, Part 6
Getting Owned By The Owner, Part 5
Getting Owned By The Owner, Part 4