Anything But Basic

| IL, USA | Crazy Requests, Food & Drink

(I have just finished ringing Customer #1, and wished her a good evening. I turn to Customer #2:)

Customer #2: “Hello, I need someone to get me something from back in the store.”

Me: “Sure, I’ll be happy to help! What can we get you?”

Customer #2: “I need two bags of [Brand], chicken and pea for cats. It has a green stripe on the top.”

Me: “All right, are you sure about the formula? I don’t think [Brand] comes in chicken, it’s usually turkey.”

Customer #2: “Yes, I get it here all the time. It’s chicken.”

Me: “Okay, I’ll be right back.”

(Upon reaching the aisle with our [Brand] formulas, I find they are all either turkey & potato, or salmon & potato. Rather than automatically assume that this is the bag, since changing proteins can be rather serious for cats, I decide to go back up and confirm what she wanted.)

Me: “Ma’am, it’s as I thought… there is no [Sub-Brand] chicken and pea. It’s only turkey and salmon protein formulas.”

Customer #2: “No, I didn’t say [Sub-Brand], did I? I said [Brand]. I get it here all the time. It’s very expensive. You obviously didn’t look in the right spot or don’t know what you’re talking about. I suppose I’m going to have to go all the way back there myself to educate you on where it is, and I’m not very happy about it.”

(While she’s on her rambling fit, I page my manager to the front to assist the customer for two reasons: one, it is obvious she is going to be an issue and two, I have to ring the customers present in my line. The whole time she continues to ramble on until Customer #1, who has not yet left, interjects:)

Customer #1: “Ma’am, if you’d stop complaining for two seconds, you’d understand that he did what he could to find your food.”

Customer #2: “Then he needs to get someone–”

Customer #1: “If you were paying attention you’d hear that he already did page an associate up to assist you. Maybe if you’d shut up you’d notice that instead of moaning. I don’t work here, but you’ve gotta be polite when talking to people.”

(Around this time, my manager has arrived at the front. After the long transaction, my manager comes back up to me.)

Manager: “So… that lady has issues. I tell her we’ll find whatever it is she’s looking for if she’d just describe the bag to me. When she tells me it’s ‘[Brand]’ I automatically think of [Sub-Brand], and she yelled that it wasn’t. She then said that it was this bag of [Different Brand], which I can’t even see anyplace on the bag it says the word ‘basics.’”

Me: “Yeah, I tried to explain that, too…”

Manager: “Then she says she’s legally blind and that that would explain that… Fine. She has me check the bags over for holes, and they look good. Then, as I’m ringing her up, her savers card can’t be found, and she complains about that and how we never get it right and that she’s going to shop at the other store from now on. Then I ask her which car is hers and where she wants them in the car… She tells me ‘the red one.’ I then ask again where she wants them and she said ‘the. Red. Car!’ So I say, ‘The. Trunk? Or. The. Front. Seat?’ So, she has me toss them in the front seat…”

(Moments later…)

Manager: “So… wait… she told me she’s legally blind. What the h*** is she doing driving?!

Enough To Bring A Teal To Your Eyes

| WI, USA | Awesome Customers, Family & Kids, Top

(I volunteer for our local museum during a popular traveling Sherlock Holmes exhibit. When it is slow, I will walk along with visitors and chat. I am walking with a young mom and her four-year-old daughter. They love the exhibit, and go to the gift shop. I am on a break and stop by the gift shop to say hi to the woman working the register.)

Little Girl: “Hey! You are the lady that helped us!”

Me: “Yes, I am. Did you find anything?”

(She shows me a handful of marbles, one in every color we offered.)

Little Girl: “What is your favorite color?”

Me: “I really like the teal ones.”

(She scampers away, and I don’t think much of it as I have these conversations with kids a lot. I am talking with the mom when her daughter comes back.)

Little Girl: “Here! This is for you!”

(She hands me a teal marble.)

Me: “it’s beautiful, thank you!”

Little Girl: “It’s a friendship marble. Now we’ll always be friends!”

Mom: “[Little Girl] and I are on our own. Her dad left us when she was born and I’ve been trying to make sure she has great values.”

Me: “You’ve done an amazing job! She is a real gem; I loved talking with you today!”

(I slip the cashier money to pay for the girl’s marbles, and when she is told her marbles are free, she tears up.)

Little Girl: “Mom and I don’t have a lot of money; we saved just to come here!”

Me: “Well, in that case…”

(I refunded their admission and paid for it myself. I made sure they got two free passes for the museum for their next visit, and they came and saw me for the next exhibit. The little girl was just as pleasant as she was the first time. And the teal marble? She had it in her pocket, and since I carry mine in my purse, I had mine that day as well.)

Other Customers Might Need Hazard Pay

| Newry, Northern Ireland, UK | Bad Behavior, Crazy Requests

(I’m looking for a cheap pair of runners for bike riding in a well known, high street supermarket. I’m wearing a hoodie that looks similar to the fleece jackets worn by staff. A man, large and burly, comes up to me.)

Man: “Hey, you! How much are these jeans?”

(I realise he thinks I work here.)

Me: “Sorry, friend, I don’t work here. Wouldn’t know.”

(I expect that to be the end of it.)

Man: “That’s not what I f***** asked, pal.”

(I left quite quickly.)