Trying To Drive Home The Sale

| St. Louis, MO, USA | Crazy Requests, Theme Of The Month

(This store is actually the second store of this chain I have worked at; the first closed down, and this was the very last day for this store, too. The assistant manager has been positioned outside the doors for the last 10 minutes to shoo very last minute customers, since we’re closing the doors about four hours early to begin cataloguing the entire store to get it all packed up. A family of four walks up, and starts to argue with him about wanting to come in to look.)

Assistant Manager: “I’m sorry, but we’re closing in 10 minutes, for good, and we can’t be open any later.”

Father: “But we drove three hours across state lines to visit THIS exact store.”

Assistant Manager: “Then, really, you should have been here earlier today, or earlier in the week, because we’ve been making everyone aware that this store was closing permanently today, at this hour, for months now.”

Committing Battery With Battery

| LA, USA | At The Checkout, Bad Behavior, Wild & Unruly

(I work in an appliance parts store. In order to complete a transaction, we must fill out the name and phone number fields on the invoice. There is no way to continue if they are left blank. A man comes in and places a small pack of batteries on the counter.)

Me: “Is that all you need, sir?”

Customer: “Yep.”

Me: *starts typing* “Okay, the price is [price] plus tax. Can I get your name?”

Customer: “You don’t need that! I’m just getting batteries!”

Me: “Actually, sir, I have to—”

Customer: *THROWS the pack of batteries at me* “Keep your d*** part! You don’t need to know my name!”

Me: *catches the pack* “Sir, you don’t have to give me YOUR name. I just have to fill in a name or I can’t complete the transaction.”

Customer: “Okay, okay, fine…” *obviously making something up* “Sam Jones! This is ridiculous. Why do you people always want all kinds of information?”

Me: “I suppose it would be pointless for me to ask you for a phone number, right?”

Customer: *SIGH*

Me: “It’s fine, I’ll use our store number.”

Customer: “What do you people need all that for?! Its bull—”

Me: “The number is so that we can look up your invoice if there is a problem with your purchase.”

Customer: “I don’t need that! It’s just batteries!” *continues to grumble as I finish the transaction*

Me: “Okay, your total with tax is [total].”

Customer: *calmed down some* “Okay. Listen, I’m sorry. I didn’t mean to get all ugly. It’s just I don’t like giving out all sorts of private information. I apologize.”

Me: “Thank you. I didn’t think you really needed to throw the batteries at me.”

Customer: “Oh, of course not. I’m so sorry.”

(He pays me and I give him his receipt.)

Customer: “You have a nice day now. And you know, that information stuff should really be optional. Most people aren’t ever gonna need you to pull up their invoice.”

Me: “Honestly, sir, most people really don’t have a problem with telling me their name.”

(He sputtered a bit, turned and left in a huff. I would have hated to have seen his reaction if he had paid with a credit card and I asked for his ID!)

5 Stories Of Canadian Craziness

Not Always Right | Roundups

Weekly Roundup: 5 Stories Of Canadian Craziness There is a reason why Canada gets its own section on our site…

  1. Can’t Take The Heat Of A Melting Pot (3,879 thumbs up)
  2. Canada: America’s Hat (3,314 thumbs up)
  3. Yukon Freeze It (3,079 thumbs up)
  4. Pride Goeth Before A Deal (3,289 thumbs up)
  5. It’s All Dutch To Me (4,579 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

Aren’t Enough Hours In The Day To Deal With You

| CA, USA | Crazy Requests, Theme Of The Month

(I work in the retail store of a contemporary art museum. The museum and the store have slightly differing hours on Thursdays, meaning the store is open two hours before the rest of the museum. For fire safety reasons, the entry to the museum remains open, with a sign in place informing guests of the hours.)

Me: “Good morning. Welcome to [Museum Store].”

Customer: “Thank you. You all were closed yesterday.”

(The galleries are closed on Wed. The store, however, was open.)

Me: “Yeah, the galleries are closed on Wednesdays. And they don’t open today until 1 pm.”

Customer: “Okay.”

(I watch the customer feign interest in the shelves while trying to stealthily make their way towards the main lobby.)

Me: “Excuse me. The galleries aren’t open until one. I need you to remain in the store.”

Customer: “You should have a sign.”

Me: “We do.” *point to the sign*

Customer: “Why aren’t you open?”

Me: “The museum stays open late on Thursdays, so it opens later in the day.”

Customer: “That’s not what it says on your website.”

Me: “Actually it does.” *I swivel my monitor around and show her the museum homepage with the hours on the front* “There are hours for the galleries and the store. See? Store open: 11am-8pm. Museum Open: 1pm-8pm.”

Customer: “Well, you shouldn’t have different hours on different days. I really wanted to see [current exhibition].”

Me: “Well, we open at one, and I can give you a voucher for half price admission.”

Customer: “I can’t! I have a plane to catch; I have to go to the airport in an hour. We tried to come yesterday but you were closed!”

Me: “I’m very sorry about that.”

Customer: “Is there someone from the museum I can talk to?”

(She clearly means, ‘someone I can complain to to get special treatment.’)

Me: “Since we don’t open until one, the staff doesn’t arrive until around 12:30. I can also give you the phone and e-mail address if that’s not convenient.”

Customer: “Oh, I was just wondering. I’m a friend of [Staff Member].”

Me: “Well you can certainly call them and see if they can arrange a tour for you today before we open.”

Customer: “Do you have her number?”

Me: “I can give you her extension here at the museum.”

Customer:” No, her mobile. You said she’s not here yet.”

Me: “I’m sorry; I don’t have access to personnel contact info.”

Customer: “Well, you’re not very helpful!”

(The customer left. A few minutes later I heard a banging. I looked into the lobby and saw her yanking hard on the front doors, as if the reason they weren’t opening was because she was not pulling hard enough. She looked at the hours on the door, she looked at her watch, and finally figured it out. I never saw her again)

Not Good For Your Blood Pressure

| MD, USA | Bizarre, Technology, Theme Of The Month

(The pharmacy that I work at has a very standard closing time of 7:00 pm. We’ve had this for years, much longer than I’ve worked there. If a customer comes in around 6:58 or so they usually purchase their items quickly and leave. This customer comes in at 6:59.)

Customer: “Whoo! Made it in the knick of time!”

Me: “You certainly did! You picking up a prescription today?”

Customer: “Yes, it’s [Name].”

(The transaction goes smoothly and he heads for the door. It’s 7:01 pm and he turns and goes to the blood pressure machine which usually takes a couple minutes to finish the measurement. My boss tells me to turn the lights off because we’re technically closed.)

Customer: “Hey! Can you turn the lights back on? I can’t see my reading!”

Me: “The display is LED; you don’t need the lights on, sir.”

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