Not Very Open Minded, Part 14

| Kent, England, UK | Right | January 25, 2016

(I work on the customer service desk of a large, busy retail store. We open later on Sundays, at 11 am. Our opening times are clearly signposted on the doors. It’s around 10 am and although we’ve raised the metal shutters on our storefront we haven’t yet unlocked the doors, and are still setting up for the day. The customer bangs on the door, causing me to look up from my paperwork. I shake my head and point to the sign.)

Me: “We’re not open yet, sorry!”

(Customer continues to bang on the door, then with an almighty shove manages to actually break it down.)

Customer: “I want to do a return!”

Me: “Uh… you just BROKE our door. We aren’t open!”

Customer: “Right, whatever. So I need to return these picture frames. Here’s my receipt…”

Me: “I can’t return them. Our tills aren’t on, and even if they were our office team hasn’t put the cash drawers in. You have to wait until 11 am.”

Customer: “What? You’re telling me I can’t return these? Why aren’t your tills on yet?”

Me: “We’re not open. We open at 11 am. Our opening times are on the sign outside. See?”

Customer: “What? So I can’t return them?”

Me: “You can, but you need to wait another hour. The tills aren’t on. The store isn’t open. I physically can’t give you your money back yet.”

Customer: “This is ridiculous! This is dreadful customer service; I’m never coming back here again!”

(She stormed out in a huff, leaving me confused, bewildered, and with the task of fixing the doors back up before we open.)

 

Refunder Blunder, Part 19

| TN, USA | Right | January 24, 2016

(I am a manager covering the returns counter associate’s break and have been dealing with a crazy line. My next customer walks up and hands me her receipt. I smile.)

Me: “How can I help you?”

Customer: *points to shorts she is wearing* “I want to return these.”

Me: “All right, would you like to do an exchange and change in our fitting room? You do not have to get the same shorts if you do not want to.”

Customer: “I want a refund.”

(We go back and forth and I repeatedly state that’s what we would be doing but I need the product.)

Customer: “Why?”

Me: “We ship the defective product back. I need the shorts.”

Customer: “Oh, my mom can just sew this piece back on; I just want my money back.”

Me: “I need the product.”

Customer: “Why?!”

(By this point we had gone backs and forth again and I motioned from her shorts to behind the desk.)

Me: “I need the shorts to give you a refund, you can buy gym shorts, a skirt, a towel- anything to cover you up to leave the store but without the product I can’t do the return.”

Customer: “Well, that’s bull-s***. Just give me my money back.”

Me: “I already explained to you that without the shorts on this counter I can’t give you a refund.”

Customer: “THEY ARE RIGHT HERE. I want to speak with a manager.”

(I don’t normally pull the card, but I showed my badge and tags and told her I was the manager. I proceeded to call an assistant manager up who was as baffled as I was and told the girl she would need to give us the shorts to get a refund. She never understood and left cursing and shouting about how she would tell everyone not to shop at our store because of this.)

Next Customer: *hands me his receipt and item* “I’d like to return this, and don’t worry; you can keep the item.”

 

Returner Burner, Part 2

| GA, USA | Right | January 24, 2016

(I work at a large national retailer. When items are returned damaged they are “claimsed out” and returned to a warehouse for credit. If an item is returned in new condition it is returned to the shelf. I am working the service/returns desk when I get this call:)

Me: “Service desk, how can I help you?”

Customer: “My wife returned a white scooter to y’all a few days back, and I was wondering if y’all would be interested in selling it back to me at a discount?”

Me: “Sir, if it was returned damaged then we sent it to claims and it is no longer in the store. If it was returned in new condition then it is back on the shelf and would be full price.”

Customer: “Oh… so… no discount?”

Me: “No, sir.”

Customer: *sigh*

 

7 Reasons Why Tourists Are Annoying (and a reason to love them)

| | Right | January 23, 2016
1. When they think everything should work like it does back home.

Sorry, we don’t know what the price is in your own currency, the menu is full of local cuisine because it’s local TO HERE, and we will automatically stop listening to ANY sentence that starts with “Well, this wouldn’t happen back in my country…”

Confused mature tourist holding a map isolated on white background
(more…)

7 Reasons Why Tourists Are Annoying (and a reason to love them)

| Right | January 23, 2016
1. When they think everything should work like it does back home.

Sorry, we don’t know what the price is in your own currency, the menu is full of local cuisine because it’s local TO HERE, and we will automatically stop listening to ANY sentence that starts with “Well, this wouldn’t happen back in my country…”

Confused mature tourist holding a map isolated on white background
(more…)

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