Roundup: The Most Popular Stories Of The Week

| Not Always Right | Right | January 31, 2016

Shake off the week of bad customers… with even more bad customers! Find for your reading pleasure below, a roundup of the most popular stories of the last week (January 24th – January 30th 2016)!

See more roundups here!

The Gift Card That Keeps On Giving

| TX, USA | Right | January 31, 2016

(My store often offers promotions where if you buy two of certain items, you get a free $5 store gift card. Due to how our system works, the gift card has to be scanned to activate it. A customer comes up to me at the service desk, complaining that she’s been charged for the free gift card.)

Customer: “The sign said if I bought these two products, I’d get a free gift card. But the cashier charged me for the card!”

Me: “I’m sorry, ma’am. Can I see your receipt? I’ll try to get this straightened out.”

(I look at her receipt, and she hasn’t been charged. It says:)

-Gift Card $5

-Free Promotion -$5

-Promo total $0

(I explain this to her, pointing out where the negative number cancels out the card amount.)

Customer: “…Well, I guess I wasn’t charged. But I’m still going to ask my husband to double-check this when I get home. This would be so much easier if you just gave people the card without scanning it!”

Me: “But ma’am, as I said, if it wasn’t scanned it wouldn’t activate, and you’d be given an empty card.”

Customer: “Well, that’s your problem, isn’t it?!”

(She finally leaves and another customer comes up.)

Customer #2: “Let me guess… that happens way more often than it should.”

Me: “You have no idea…”

Pursing Over The Purse

| England, UK | Right | January 31, 2016

(I work at a very well known shoe store in England. We happen to sell handbags and purses also, which are incredibly popular as gifts during the sale season. We only have two sale purses left.)

Customer: “This purse is exactly what I need, but there’s a huge scratch on it here, see? I want a new one! I’m paying lots of money for this; I deserve to have it in good condition!”

(I take the purse out of their hands. The scratch isn’t that big. If a customer is nice I do my best to find a new one, but he’s been particularly rude and huffing over our prices and the state of this “scratch”. What I actually do is take it to our cleaning supplies out back and moisturise the “scratch” out.)

Me: “Here you are, sir. I managed to find a new one for you!”

Customer: “That’s much better. Why don’t you just have new ones out on display? You shouldn’t sell defective merchandise!”

(He paid quite happily and left. All over a £10 purse. I had a giggle out back after that.)

Roundup: The Most Popular Stories Of The Week

Not Always Right | Right | January 31, 2016

Shake off the week of bad customers… with even more bad customers! Find for your reading pleasure below, a roundup of the most popular stories of the last week (January 24th – January 30th 2016)!

See more roundups here!

Half-Baked Assumptions

| VA, USA | Right | January 30, 2016

(I’m shopping at a store I used to work at when a man I don’t know walks up to me.)

Man: “Excuse me, do you know where I can find baking powder?”

Me: “Yeah, it’s over on aisle seven, near the flour.”

Man: “Thanks!”

Me: *after remembering I don’t work here and have nothing on that looks like the uniforms worn there* “Wait, why did you ask me that?”

Man: “Because you’re a woman. All women know where stuff like that is.”

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