Your Friendly Neighborhood Customer Service

| NJ, USA | Awesome Workers, Family & Kids, Geeks Rule

(I work in the video games department of a large toy store. We are doing a promotion for one of the Spider-Man movies. They hire an actor who dresses up as Spider-Man and gives out autographs. I snuck an autograph from him in during my lunch break and the actor goes home in the afternoon. After ringing up the last customer, a young boy comes up to the register with his dad. He has a Spider-Man jacket and a t-shirt.)

Dad: “Hey, we’re here to see Spider-Man. Do you know where he is?”

Me: “Oh! I’m sorry but he left an hour ago.”

(Immediately the boy looks sad and the dad smiles apologetically to his son.)

Dad: “I’m so sorry, [Son] Maybe we’ll see him next time?”

(By now, the son is about to cry. I see the autograph under my register and quickly come up with a story.)

Me: “Oh, [Son], right? Spider-Man told me all about you! He had a lot of crime to fight today but he told me to give this to you. He’s very proud of you and he wished he could have met his biggest fan in person! I’m really glad I found you!”

(I gave him the autograph and his eyes lit up. They thanked me repeatedly while I rung up their purchase and I watched the boy leave with an extra skip in his step. I never liked working in retail but this was one of my favorites. I was more than happy to brighten his day!)

Putting The Prices Into Perspective

| Newport, KY, USA | At The Checkout, Health & Body

Customer: “How do you sleep at night charging this much for popcorn?”

Me: *completely fed up with this crap* “I lie awake at night thinking about my mother’s cancer treatments.”

(No response from Customer, and awed shock from coworkers.)

A Colorful Outburst

| Newport, KY, USA | Bigotry, Movies & TV

(At the box office, cashiers are required to repeat the name of the movie to the customer. This policy is now defunct because of the following exchange:)

Customer: “I want two for For Colored Girls.”

Me: *ringing it in* “All right, that’s two for For Colored Girls.”

(The customer then exploded into a twenty-minute tirade about how I, a white man, used the word ‘colored’ in front of her.)