Smile, And The World Complains About You

| TX, USA | Bizarre, Crazy Requests

(We’re a small store so there are only three of us this morning: manager, coworker, and I. The manager is positive and helpful and my coworker is one of the most honestly sweet and upbeat persons I’ve ever met. She has a habit of using little verbal prompts, like ‘ok,’ and ‘uh-huh,’ to encourage customers to talk. It’s midway through the shift and a customer comes barreling up to Manager and me.)

Customer: “I need help! I need help and that other one won’t help!”

Manager & Me: *after exchanging puzzled looks* “I’m sorry, how can we help?”

Customer: “I asked the other girl and she just smiled and kept saying ‘uh-huh’ while I talked. You should talk to her! She should be fired! That’s so rude!”

Manager: “I’m sorry, she… smiled?”

Customer: “Exactly! So rude! You need to talk to her!”

Manager: *to me* “I’ll handle this…”

(He shadows her around for about half an hour, deliberately steering her away from my coworker. Finally the customer’s done and the manager makes sure I’m the one checking her out. She’s still complaining.)

Me: *super cheerful* “Looks like you found some great stuff!”

Customer: “I can’t believe you let her work here! Everyone knows it’s rude to smile and say ‘uh-huh!’ I was in [Big Chain Supermarket] earlier and I could barely walk in before there was some idiot smiling and saying that! She’s horrible! She just kept smiling while I talked. She needs to find a different job. I don’t come in here for that sort of treatment!”

Me: “I can’t imagine…”

Customer: “And I’m such a nice person! I never get upset unless it’s something huge! She should be fired!”

Me: “I’m quite certain our manager will talk with her. Now, how would you like to pay?”

(I get the customer checked out and the manager makes certain my coworker is hiding when the customer leaves. Afterwards we all just sort of look at each other like, ‘well, that happened.’ My coworker looks ready to cry.)

Me: *to coworker* “Stop smiling. So rude.”

(Fortunately that made her crack up and, oddly, we haven’t had any other complaints about her smile!)

Out Of Line Behavior

| Tampa, FL, USA | At The Checkout, Bad Behavior

(The cafe is run by three people: the owner, the cook, and me, the server. At this time, there is a long line going almost out the door when a customer (Customer #1) decides to skip ahead and form a new line. I say nothing but Customer #2, the person I’m taking care of, does.)

Customer #2: “Miss, the line is back there.”

Customer #1: “We can place orders here, too”

Me: “You can wait there if you want, but I have to serve them first.”

Customer #1: “When did that change?”

Me: “It never did. I always serve those who wait their turn, not necessarily where they decide to stand.”

(Customer #1 walked out with a huff.)

A Cab Will Just Go And Go And Chicago

| Dallas, TX, USA | Geography, Hotels & Lodging, Transportation

Guest: “Can you call me a cab to take me to O’Hare?”

Front Desk: “Sure, but you might want to consider flying there since you’re in Dallas.”

Guest: “Oh, yeah. I forgot.”