The Day Isn’t The Only Thing That Is Off

| Tamaulipas, México | Extra Stupid

(I’m answering the phones and redirecting calls to the appropriate areas of the store.)

Caller: “Hey, can I talk to [Name]?”

Me: “Just a minute. Can I have your name, please?”

Caller: “…Er, tell him it’s… John.”

Me: “Just a minute, please.”

(I call to the area and they tell me it’s his day off, I get back to the caller.)

Me: “I’m sorry but [Name] didn’t come in today.”

Caller: “Come in where? What?”

Me: “It’s his day off. He won’t be here today.”

Caller: “Day off? From what?”

(As I’m about to answer, I hear someone in the background.)

Background Voice On Call: “THEY ARE SAYING HE DIDN’T GO TO WORK TODAY, DUMBA**!”

(The line disconnects.)

Don’t Call My Name, Antonio

| London, England, UK | Crazy Requests, Hotels & Lodging

Me: “Good morning, you’ve reached [Hotel]. How can I help you?”

Caller: “I want to speak to Antonio.”

(I am new, but I don’t think there is an Antonio working at the Hotel.)

Me: “Are you sure you have the right number? Or do you know what department he works in?”

Caller: “Of course I have the right number! This is [Hotel]! Antonio is one person higher than the General Manager and one person lower than the owner! Just put me through to Antonio!”

(At this point I ask my supervisor whether we have an Antonio.

Me: “I’m sorry, sir, Antonio is not usually based at our hotel. He is based at [Company].”

Caller: “I don’t care if he’s based on the f****** moon! Put me through to the moon!”

An Attack On Common Sense

| USA | Crazy Requests, Criminal & Illegal, Hotels & Lodging

(A man and his wife and a bunch of teens check in. All day, the teens are running freely outside, even when it turns dark. Our part of the city is notorious for crime, and one of the teens nearly gets attacked by a mugger. Fortunately, she is unharmed. The man approaches me.)

Man: “My daughter nearly got attacked outside! What are you going to do about it?”

Me: “What do you want me to do about it?”

Man: *throws hands up* “It’s all your fault! If you’d been watching her better–”

Me: “Sir, I am NOT a babysitter.”

Man: “You sure are! You’re responsible for all the guests here! And she’s a guest! What kind of place is this, that doesn’t care when their charges gets attacked!”

Me: “I’m just a clerk. Now, would you like me to call the police for you?”

Man: “Fine, whatever!”

(I called the police. The policeman came and told him what I wanted to: that he was responsible. Later, the man wrote on a comment card complaining about me for not babysitting his kid!)