Unbelievable To Unrecieptable

| Germany | At The Checkout, Crazy Requests, Technology

(During a change of shifts we are required to count the till. Unfortunately, there is a major technical problem with it at the end of my shift. As my coworker and I try to resolve the issue, a customer walks in. In front of us is a huge mess of receipts and an empty register drawer, while we ruffle our hair and write calculations down on pieces of paper. I’d consider it obvious that something is wrong.)

Me: “Hi, there. I’m terribly sorry, but the till is broken at the moment. Is there anything I can do for you that doesn’t require a transaction?”

Customer: *smiling understandingly* “Oh, I just need to pay for gas.”

(I look at the pump’s registry. The customer owes us €20 flat.)

Me: “Oh, now that’s convenient. That’s 20 exactly, so tell you what: If you have the proper amount on you and don’t need a receipt, you can just pay and be on your merry way while we try to sort this out. How does that sound?”

Customer: *still friendly* “Hmm, that’s a pity. I need a receipt.”

Me: “Well, I wouldn’t want you to wait longer than you really need to, so how about I write one by hand?”

Customer: “No, that won’t do. I don’t like those. I’d prefer one printed by a machine.”

Me: “All right… I’m very sorry, but in that case I will have to ask you to wait. If you change your mind, please don’t hesitate to tell us.”

(She nods and strolls around the store for a bit as my coworker and I finally try one last thing – successfully. At least I can log on again. At this point, the customer has been waiting for about 2-3 minutes, tops. I put in the empty drawer and flash the biggest smile I can muster.)

Me: “Again, I apologize for the delay, but at least we can take care of you now. Okay, that’ll be €20 exactly, please.”

(As I say this, the customer slams the money down on the counter and gives me a death glare.)

Customer: “Ridiculous! You should be ashamed, keeping me waiting like this! This was the worst service I have ever gotten!”

(She curses under her breath as she leaves. Without her receipt.)

Needs To Screen Her Comments

| VA, USA | Extra Stupid, Health & Body, Technology

(While standing in line at a sandwich shop, I overhear two women talking about one of them getting a new iPad.)

Woman #1: “Yeah, I got a new iPad. I got black this time because I usually always go with white.”

Woman #2: “Ew, white is so much better than black. You should have gotten the white.”

Woman #1: “No, I wanted to match the case I got it.”

Woman #2: “Don’t you have bad eyes?”

Woman #1: “Yeah?”

Woman #2: “Well you should have gotten the white, not the black. Now you are not going to be able to see on it.”

Woman #1: “When I say it’s black, I was referring to the casing it’s in, not the screen.”

Woman #2: “Oh!”

With Great Bacon, Comes Great Responsibility, Part 12

| Austin, TX, USA | At The Checkout, Bad Behavior, Food & Drink

Customer: “I’ll have the melt, please.”

Me: “Okay! Would you like it toasted?”

Customer: “No.”

Me: “Would you like the bacon heated up?”

Customer: “No, I don’t want bacon.”

Me: “Oh, well, in that case I—”

Customer: “Wait, how do you normally do the melt?”

Me: “Well, since you don’t want bacon it’s—”

Customer: *irritated* “No, no, no. Just forget about the bacon. How do you normally do it?”

Me: “Um… put it in the toaster, but—”

Customer: “Then put it in the toaster!”

(Giving up on him listening to me, I comply.)

Customer: *to next customer in line* “You’d think they don’t speak English here.”

(The funny part is that I was trying to tell him that without bacon, his sandwich became a different kind, which was a dollar cheaper. Since he decided to be a jerk and cut me off, he probably told the cashier he’d gotten a melt, and paid for bacon that he never got!)

Related:
From NotAlwaysRomantic
With Great Bacon, Comes Great Responsibility, Part 11
With Great Bacon, Comes Great Responsibility, Part 10
With Great Bacon, Comes Great Responsibility, Part 9
With Great Bacon, Comes Great Responsibility, Part 8
With Great Bacon, Comes Great Responsibility, Part 7
With Great Bacon, Comes Great Responsibility, Part 6
With Great Bacon, Comes Great Responsibility, Part 5
With Great Bacon, Comes Great Responsibility, Part 4
With Great Bacon, Comes Great Responsibility, Part 3
With Great Bacon, Comes Great Responsibility, Part 2
With Great Bacon, Comes Great Responsibility

Isn’t Buying Into The Sale

| Sacramento, CA, USA | Extra Stupid

(We regularly have deals on cases of paper where a customer can purchase a specified number of cases, and receive another one for free. A customer comes into the store and makes a bee-line for the sale cases. This week’s deal is buy two, get one free.)

Customer: “Two cases of paper, please!”

(I immediately suspect there will be an issue. I radio for an associate to start heading to the paper display in case there’s a dispute, then ring up the customer’s paper.)

Me: “Okay! Your total is [cost of two full price cases and sales tax].”

Customer: “What!? Your sign says buy two, get one free! Why isn’t my second one free!?”

Me: “Sir, buy two get one means that you have to BUY TWO cases first. Then your third one’s free.”

Customer: “THAT’S NOT WHAT THE AD SIGN SAYS!”

Me: “It is, sir. It says BUY TWO. You know, like PURCHASE TWO? You have to PAY FOR two cases before you get the third one?”

Customer: “THAT’S NOT WHAT IT SAYS! I WANT MY SECOND CASE FOR FREE!”

Me: “Sir, I can’t just give you a free case of paper. The sale you’re thinking of is buy one, get one – not buy two get one.”

(At this point I’m pretty sure the customer realizes his error. There is a long pause while he stares at me expectantly, and then…)

Customer: “FINE! Give me my third case! But I want to speak to your store manager! That’s misleading and you’re cheating people out of their money!”

Me: “Sure thing, sir. Here’s his business card. He’ll be in tomorrow. Have a nice night!”

Not Going To Wrap It Up Before Closing

| Arnhem, The Netherlands | Crazy Requests

(It’s about closing time, and we have closed the shutters partly to make customers aware of this. The store is empty, and has been for a while. Some of my coworkers are already starting to pack up and I’m left waiting around the cash registry until it’s closing time. About two minutes before we close, a customer comes running up.)

Customer: “Can I still shop?”

Me: “We’re about to close in two minutes.”

Customer: “I know what I want! I’ll be quick; I know exactly where it is.”

(She grabs a basket and runs through the store to get her things. I get behind the registry to scan her items. When she comes up, it turns out it’s a lot of small items, about 20 different things.)

Me: “That really was quick!”

Customer: “Thank you! Oh, and they’re all presents. You wrap them, right?”

Me: “We can wrap, or I can give you enough paper to wrap them yourself at home.”

Customer: “You do it. I can’t wrap nicely.”

(It is now a few minutes past closing, and it’s a lot of small items to wrap. I call for extra assistance.)

Coworker: “Did you just call for assistance? Why?”

Me: *nodding towards the pile of goods and wrapping as fast as I can* “These are all presents.”

Coworker: “… All of them?”

Me: “Yep.”

Coworker: “Call for more assistance.”

(We wrapped everything with the three of us, and the customer made us re-wrap some things, too, if they weren’t done well enough to her satisfaction!)

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