Punish The Server

| Right | September 21, 2015

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Customers Like A Fish Out Of Water

| Sunnyvale, CA, USA | Right | September 21, 2015

(I work in the animal department of a big pet store chain.)

Me: “Hi, I hear you’re looking to buy a fish today!”

Customer: “Yeah, I wanted to get my friend one for her birthday.”

Me: “Okay, did she already buy everything she needs? Tank, filter, bubbler?”

Customer: “Yeah.”

Me: “How big is the tank? Just so you know these guys can get really big, up to two feet sometimes.”

Customer: “I don’t know.”

(I show her an aisle of some different tank sizes, and she points to the 10-gallon. It’s technically enough for a small goldfish for a while, and at this point I can’t say no. I’m asking a few more questions about the setup when she starts to look impatient.)

Customer: “I’m sorry, but, can I just get the fish already? I’ve got to get back to work.”

Me: *I stare at her, confused* “Work?”

Customer: “Yeah, I’m on my lunch break.”

Me: “Uh, how long until you will be off of work? You should probably just come back to buy the fish later.”

Customer: “Like, three hours. It’s fine, I’ll put it in the car.”

(It’s the middle of a heat wave in California, at least 90 degrees outside.)

Me: “Ma’am, you can’t just leave the fish in the car for a few hours. Even if I could sell it to you, it would probably die and you’d be right back in here.”

Customer: *doesn’t even look annoyed, just… kinda blank* “Oh.” *after a few moments* “What if I take it with me?”

Me: “Into your work?”

Customer: “Yeah, I can put it in the break room.”

(I proceeded to explain to her, again, that the fish would probably die in the bag before she even got it to her friend’s tank. After a few more minutes of her still trying to get the fish, she left. I didn’t see her again.)

Gotta Give Them Credit For Trying

| Finland | Right | September 21, 2015

Me: “Okay, so now that your arrival tomorrow will be after 6 pm, we’d need your credit card details to guarantee for the arrival.”

Customer: “So here’s the number: 123 7881”

Me: “What kind of a credit card is it?”

Customer: “It’s a Visa card”

(All Visas and Mastercards are 16 digits.)

Me: “Are you reading the numbers in front of the card?”

Customer: “Yes. It’s 123 899912”

(I notice that it’s a different number than what he said before.)

Me: “I’m not sure if that’s your library card number or something else but I definitely know it’s not a credit card number.”

Customer: “Oh, you noticed.”

Has No Loyalty To Common Sense

| Reno, NV, USA | Right | September 21, 2015

Me: “If that’s all today, your total is [amount].”

Customer #1: *slides card in card reader* “Why does it say card not recognized?”

Me: *looking at card* “Because that is for [Competing Chain]. We can’t take their cards.”

Customer #1: “Well, that’s stupid. You’re both gas stations. You should honor each other’s cards.”

Me: “I’m sorry, ma’am. I don’t make the rules; I just have to follow them. Do, you have another form of payment?”

Customer #1: “Fine.” *hands over cash*

(I ring up the next customer.)

Me: “If that’s all today, your total is [amount].”

Customer #2: “Oh, I have a loyalty card.”

Me: “Okay, just slide it in the card reader and we’ll see if you have any rewards saved up.”

(Customer #2 slides their card. I see an error message that it isn’t a valid account.)

Me: “Hmm, the card reader didn’t recognize it. Let me try to enter it manually.”

(Customer #2 hands me the card. It is for a grocery chain.)

Me: “Sir, this is a [Grocery Chain] card. We can’t take those here. Do you have a [Our Convenience Store] card?”

Customer #2: “What? But the card says I can use it at the gas station.”

Me: “Yes, at their gas station out front of their store. We can only take our own loyalty cards.”

Customer #2: “Well, that’s misleading.”

(… and this is why I’m incredibly grateful that my last day on that job was last week!)

An Unrewarding Exchange

| Fort Pierce, FL, USA | Right | September 21, 2015

(At my job, cashiers are required to go through a spiel for every transaction such as offering extended warranties or store credit cards. The big thing we push is the free store Rewards program. Mostly it’s a points/rewards program, but occasionally it also gets the customer a discount as well on certain items.)

Me: “Okay, ma’am, would you like to sign up for our [Rewards Program]?

Customer: “No, you people always want me to sign up for some s***!”

Me: “Not a problem, ma’am.”

(We continue with the transaction. As I hit total, the register prompts me that the customer would save five dollars on her sweaters if she signs up for the program, which I am required to inform her.)

Me: “And ma’am, I know you said you didn’t want the rewards program, but if you sign up today at no charge, you would save $5 on your sweaters! Would you be inter—”

Customer: “NO! God-d***! I already said I don’t want your f****** card! God! Don’t you know how to listen?!”

Me: “That’s perfectly fine, ma’am. I am—”

Customer: “Just let me pay and get the h*** out!”

Me: “Okay, your total is [total]. Sorry I couldn’t help you save some money today.”

Customer: “WHAT PART OF ‘NO’ DO YOU NOT UNDERSTAND, YOU STUPID B****?!”

Me: “All right. Apologies, ma’am.”

(I finish the transaction and the customer leaves. The woman in line behind her has been very quiet but glaring at the previous woman.)

Me: “Hello, ma’am, how are you? Would you like to sign up for [Rewards Program]?”

Next Customer: “I’ll do it, but just so I can get the discount on these sweaters. And before you ask, no, thank you, I would not like the credit card, but unlike that woman, my mother taught me manners.”

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