Jon Snow Works Here

| Brisbane, QLD, Australia | Right | January 6, 2016

(I work at an art and craft shop. I have only been working two months at most so I am still timid. A lady and her daughter come in and ask me some questions about decoupage, which I hadn’t heard of. I apologize and explain that I’m new and direct her to another employee who answers all her questions. She returns happy and friendly. Whilst I’m processing her sale she starts asking me more questions.)

Me: *apologizes again* “Sorry, ma’am; I’m new. I’ve only been here two months and I’m still learning. I don’t know anything about decoupage. But I can grab my coworker and she can help you.”

Customer: *turns to daughter* “See! You could work here!”

(The daughter leaves the shop.)

Customer: *turns back to me smiling* “I’ve told her she should apply for a job here but she doesn’t want to because she doesn’t know anything about art and craft.” *turns to daughter outside and yells* “See! This girl doesn’t know anything!”

H2-Slow, Part 11

| Highlands Ranch, CO, USA | Right | January 6, 2016

(My younger, newer coworker approaches me for help with a customer asking question he doesn’t understand. The customer has a 5 gallon jug water exchange in a cart.)

Customer: “Excuse me, I’ve got a question about this [Brand] water?”

Me: “Sure, what can I tell you about it?”

Customer: “Does this have an expiration date?”

Me: *stunned* “Um… it’s water.”

Customer: “So… does it?”

(I told him if the water is held to EPA and FDA standards it would be properly filtered for pathogenic organisms and protozoan. I’m still stunned that anyone would think water could expire.)

Related:
H2Slow, Part 10
H2Slow, Part 9
H2Slow, Part 8

The Look Is Priceless, Unlike Your Groceries

| Right | January 6, 2016

Has Zero Ability To Improve The Situation

| Australia | Right | January 5, 2016

(I’m doing a survey, asking business managers to rate how happy they are with various insurance providers they are currently using.)

Me: “How would you rate [Insurance Company]?”

Respondent: “Zero, because the service has been terrible and the claims process was really bad. We have been really unhappy with them.”

Me: “And how often do you go to market for quotes from other insurance companies that are not currently covering you?”

Respondent: “Oh, we never have. We stick with what we know…”

Dairy, Dairy, Quite Contrary

| UK | Right | January 5, 2016

(In the restaurant I work in the waiting staff make the desserts. We get an order for our children’s pancakes dessert which normally comes with ice cream, sauce, and marshmallows. The message says ‘just pancakes and marshmallows, no dairy.’ I check with my coworker who took the order.)

Me: “Our pancakes have dairy in them. Did you inform the customer?”

Coworker: “Yes. They just said they wanted them anyway, so I put the order through as they asked.”

(I decide to go check with the customer, who ordered the pancakes for her sons. Just in case there was any confusion.)

Me: “Sorry to disturb, but is this the table that ordered the pancakes with no dairy, just marshmallows?”

Customer: “Yes. Is there a problem?”

Me: “Are your children lactose-intolerant at all?”

Customer: “Yes, actually.”

Me: “Well, the pancakes we sell aren’t lactose-free. And I’m sorry, but we have no dairy-free alternative. I wouldn’t want your boys to get sick.”

Customer: “Oh, don’t worry. I know. But I already promised my boys the dessert. With all the extra stuff on they will get sick, but just the pancakes will make them only a little sick, so that’s fine.”

Me: “Yes, ma’am.”

(I walk away to explain to my coworker making desserts not to worry about anything. The boys enjoyed their desserts but didn’t look to great afterwards.)

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