January Theme Of The Month: Fight The Bigotry!

| Right | January 3, 2016
Introducing the Theme Of The Month: Fight The Bigotry!

Entering is easy:

  1. Submit a funny or interesting story about this month’s theme: Fight The Bigotry. Share a story where you’ve had to tackle bigotry with customers.
  2. At the end of the month, we’ll feature our favorite Theme Of The Month stories in a roundup!

Not Interested In Redemption

| Corner Brook, NL, Canada | Right | January 2, 2016

(The store I work in gives out $5 coupons when the customer spends $50+ for two weeks, and then the next week they can redeem it. It was the week of redemption.)

Me: “Your total is [over $50].”

Customer: “So I get a coupon.”

Me: “Well, actually this is the redemption period. Do you have a coupon I can redeem?”

Customer: “No, you need to give me one. I spent over $50; I earned one.”

Me: “I’m sorry, we spend two weeks handing them out then a third redeeming them. We don’t hand any more out past the two weeks.”

Customer: “I can see them on your desk! Give me one!”

Me: “We keep those to see how many people are redeeming them. I can’t give you one.”

Customer: “Just give me the f***ing coupon! I earned it.”

(This goes on for a few minutes. It’s a busy season so there’s about 10 people waiting, and since the store is so small, that makes the store pretty full.)

Me: “How about I just give you $5 off instead so you get the discount?”

(She turns to my coworker.)

Customer: “Wow, some f***ing b****es just need to get a hold of their hormones.”

(Coworker says nothing so she leaves. Later I find out she reported me, to which my manager told her I was right.)

| G|ve Up

| Lincoln, NE, USA | Right | January 2, 2016

(I am on a call with customer, I was trying to get her to type the “|” character:)

Customer: “Where is it?”

Me: “It’s above the enter key, with the backslash.”

Customer: “I don’t have that.”

Me: “Yes, you do; it’s above the “enter,” with the backslash.”

Customer: “Oh, you mean the brackets?”

Me: “No, it’s above the enter key, with the backslash. So it’s to the right of the brackets.”

Customer: “Do you mean my ‘L’ key? Because it’s rubbed off, so I can’t see it.”

Me: “No, it’s not the ‘L’ key. It’s above the enter key. With the backslash.”

Customer: *she finds the key* “OH, it’s a capital!”

Me: “Yes, a capital backslash.”

Customer: “It doesn’t work.”

Me: “Did you use the shift? Without that, it’s just a backslash.”

Customer: “Oh, there it is!”

You Too Too Much

| TX, USA | Right | January 2, 2016

(This happens multiple times a day, every day, without fail: A customer hands drops off a prepaid package.)

Me: “This will go out today.”

Customer: “Thanks, you too!”

The Customer Is Slow To Realize

| UT, USA | Right | January 2, 2016

(I work at a Halloween store and it is the day before Halloween. It is 10 in the morning and we are starting to get slammed with people buying all sorts of things from makeup to costumes to decorations. We only have three registers and all of them are open. The other two with me are somewhat new and have only been working for a week, while I’ve been there for two months. Needless to say, I’m the faster cashier. A woman comes up buying a fake axe, some fake blood, makeup, and liquid latex.)

Me: “Hi did you find everything okay?”

Customer: “Yes I did. How much for the fake blood?”

Me: “It’s $6.99.”

Customer: “Good lord, who would pay that much for that? Take that off. Why y’all charging so much for that?”

Me: *scanning her other items* “Well, we don’t get a say in the prices; it’s corporate. Your total is $****. Cash or card?”

Customer: “Whoa, slow down, missy. Where’s the fire?”

Me: “Ma’am, I’m just trying to get the line moving because we’re busy.”

Customer: “What line? There ain’t nobody here. Y’all need to slow down.”

(When she got in line, there were only three other people. Now there’s seven and more are coming.)

Me: “Ma’am, I’m just trying to keep everyone’s wait time as low as possible.”

Customer: “Whatever. Card.” *swipes* “Why’s it taking so long?”

Me: “…”

Customer: “I ain’t got time for this.”

(Payment goes through and receipt prints.)

Me: “Here you go, ma’am. Thanks for coming in.”

Customer: “There you go rushing me again, sweetie. You need to slow down.” *leaves*

Next Customer: “Did that really just happen?”

Me: “Not the strangest thing to happen.”

Next Customer: “Well, I want you to be as slow as possible so that I can waste everyone else’s time.”

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