Wanted A Quick And Dirty Fix

| VA, USA | Bad Behavior, Rude & Risque, Technology

(Our company provides onsite tech support for companies not large enough to have their own full time staff. We offer a discount for our customers who bring their machines to our office and are willing to forgo same day service. Our receptionist is an obviously young but very pretty local teenager with red hair. I am the only female tech on staff and blond. A middle aged male customer has brought his computer back for the third time in just over a month. Each time he has dropped off the machine he has insisted that the female tech work on it. Sometimes our customers have favorite staff but I’ve never met this gentlemen. My coworker waves me over as I walk in the door.)

Coworker: “This is Mr.J. He is still having problems viewing images on his system. I see you’ve done several scans and were unable to reproduce the problem.”

Me: “Yes, I was able to remove malware and several toolbars but could not find a problem with opening image files or video. When the system returned I recommended a security package and ran diagnostics on the hardware.”

(The customer has gone very red in the face.)

Customer: “I wanted the other girl to fix my computer.”

Me: “I’m sorry, sir. I’m currently the only female on staff but if you’re not satisfied with my work we can have our lead technician go back over the machine at no charge to you.”

(The man is looking increasingly angry and upset to the point where my coworker is directing nervous glances to the back room.)

Customer: “The redhead! The one that answers the phone on the lobby.”

Me: “I’m sorry, sir, but she is a high-school student not a technician. As I said I can have coworker look at this for you instead.”

(The man SLAMMED his hands down on the counter and then grabbed his tower, pulling all of our cables out of their positions and nearly sending our monitor onto the floor. After a mad scramble to unhook everything he stormed out, raging about how we had ruined everything. I looked back at my notes and every file he reported as not opening correctly was porn.)

Not As Quick As Lightning

| LA, USA | Extra Stupid, Technology

(I work at an AM radio station, and we have just suffered a lightning hit at the tower which knocked us off the air. Then the phone rings:)

Listener: “Hey, I don’t hear anything on my radio!”

Me: “Yeah, we got knocked off by lightning.”

Listener: “Well, why don’t you make an announcement?”

Not In Her Charitable Shoes

| Scotland, UK | At The Checkout, Crazy Requests, Extra Stupid

(I’m an assistant manager in a charity shop. As we’re a charity, we don’t do any refunds unless the item is damaged, although we do take exchanges or credit with a receipt. There is a large printed sign clearly stating our refund policy on the counter. A volunteer calls me out to deal with a customer.)

Volunteer: “This lady wants a refund for these shoes.”

Me: “Okay, what’s wrong with them?”

Customer: “They’re the wrong size.”

Me: “Oh, sorry, I’m afraid we don’t do refunds unless the item is damaged. I can give you an exchange, or a store credit.”

Customer: *begins to get angry” “You didn’t tell me that I couldn’t get a refund when I bought them. That’s false advertising! All other shops do refunds!”

Me: *points to sign that is literally ON THE COUNTER* “There is a sign right here that states our refund policy; we can’t ask our volunteers to recite it to every customer. If you had asked when you bought the shoes then we would have explained the policy to you. All our profits go to charity, which is why we don’t offer refunds; most other charity shops have the exact same policy.”

Customer: “That sign is too low; it’s ridiculous to expect people to read that!”

Me: “I’m sorry, but there is nowhere else that we could put the sign, and I feel that it’s quite clear. It’s on the counter, so everybody who buys something can see it.”

Customer: “You should put it there!” *points to a display cabinet*

Me: “Um… If we put it there, nobody would be able to see things inside the cabinet.”

Customer: *by this point she is practically shouting in my face* “That’s not my problem! Your sign isn’t clear enough! I want a refund for these shoes. They’re for my mother and they’re the wrong size.”

Me: “I’m sorry; I really can’t give you a refund because you bought shoes the wrong size. You can have an exchange or credit.”

Customer: “I can’t believe this! This is RIDICULOUS, it’s false advertising, and I’m not leaving without a refund.”

(My manager and another manager who happened to be in the shop have come out to try to calm the customer down.)

Manager: “Everything she’s said is absolutely right. Our policy is stated right in front of you and as a charity shop, we don’t do refunds. It’s a very common policy.”

Customer: “I’m going to call the police! I can’t believe this! I’m calling them now!” *she takes out her phone*

(At this point, another customer steps in:)

Customer #2: “If you call the police, who do you think they’re going to have a problem with: the shop following their policy, which is stated RIGHT THERE, or you screaming in their faces?”

(The customer shouts some more about calling the police and then leaves, throwing the shoes on the counter.)

Manager: “Out of interest, how much were the shoes?”

Me: “£5…”