Cancelling Out The Stupid

| Online | Crazy Requests, Extra Stupid, Technology

(We are running a promotion with a discount code, so we always get a lot of calls when this occurs from people who are having difficulty redeeming the coupon.)

Me: “Thanks for calling [Business]. This is [My Name] speaking. How can I assist you?”

Customer: “You know, you guys, you send these discounts, and they just never work, and I, you know, I want to cancel my order.”

Me: “Sorry you’re having some difficulty with that. Would you like me to see if I can help you place the order?”

Customer: “No, I just want to cancel it. I’m tired of hearing from all of these places that it’s ‘user error.’”

Me: “I understand. What was your order number?”

Customer: “My what?”

Me: “Your order number. I’d be happy to cancel it for you so you aren’t charged at all, since you couldn’t use the discount code.”

Customer: “I don’t have an order number.”

Me: “I can look it up by your last name, then.”

(I can’t find an order from that last name. I try asking more and more obvious questions, like ‘are you sure you placed an order on this website?’ since literally hundreds of customers have used the code with no difficulty.)

Customer: “I just got fed up because I couldn’t find a place to put the code, and then it wouldn’t accept it, so I just closed the window.”

Me: “So you’re saying you never actually placed an order?”

Customer: “No, I just closed your crappy website.”

Me: “Sir… if you didn’t place an order, we don’t have anything to cancel.”

Customer: “Why won’t you let me cancel my order?”

Me: “If you haven’t placed an order, there’s nothing for us to cancel. You just… don’t place the order.”

Customer: “So you’re saying you won’t cancel my order?”

Me: “No, I’m saying that there’s no order to cancel.” *I’m reaching here* “Say you were in line at a sub shop, and then you decided you wanted McDonald’s instead. You don’t have to go to the register at the sub shop to tell them you’re leaving if they didn’t make a sandwich for you, right?”

Customer: “I don’t want a d*** sandwich. I just want to cancel my order!”

(I pause.)

Me: “Okay, your order has been cancelled.”

(Click.)

They’ve Gone Off The Reservation

| MN, USA | Crazy Requests, Food & Drink

(I’m working the to-go counter at a restaurant, answering phone calls. Most calls are food orders, but it’s not uncommon to receive reservation requests as well. It’s a rather busy night, and there’s roughly a 30-minute wait for a table.)

Me: “Thank you for calling [Restaurant]. How can I help you?”

Caller: “Yes, I’d like to make a reservation for twenty, please.”

Me: “All right, that shouldn’t be a problem. When should we expect you?”

Caller: “In about two minutes. We’re pulling into the parking lot right now.”

Me: *speechless*

A Plate Of Justice With Extra Dressing

| UT, USA | Bad Behavior, Family & Kids, Top

(I am a cashier at a shop that specializes in fine clothing, like for proms and weddings. As such we have MANY white dresses made from materials that are easily soiled.)

Me: “Welcome to [Bridal Store]. How may I help you?”

Mother: “I just wanted to see what kind of dresses you have. I’m getting married soon.”

Me: “Congratulations! My supervisor is just over there, and she can help you out with anything you need.”

(At this point, I notice that a small boy followed her in, and he is carrying one of those family-sized bags of cheesy snacks. I can immediately predict this turning sour.)

Me: “Ma’am, if you’d like, we have a room in the back that your son can play in. We have a selection of toys and movies that he may like.”

Mother: “It’ll be fine. [Son] is a dearie, and he won’t mess anything up.”

(I just shrug it off, but try to keep an eye on the little boy. My attention is diverted by a lady purchasing a bow tie for her husband. By the time I am done with her, the little boy is nowhere to be seen, and I assume that he has gotten bored and gone into the room to play. After a while, the lady comes back up with a layaway check and a girdle.)

Me: “Thank you for making us your choice for your wedding dress. Your total is [total].”

Mother: “You haven’t seen my son, have you?”

Me: “He’s probably in the room in the back. You’re welcome to go back there if you’d like.”

Mother: “I’ll get him after I’m done here.”

(She proceeds to finish her order, gets her son, and leaves. I still feel uneasy about the little boy with the big bag of food.)

Me: “[Owner], I’m going to check inventory. I kinda feel off about that little boy.

(I get up and start searching the dresses, and find at least a half dozen dresses of varying styles and colors, a bunch of tablecloths, and even the dressing room mirrors with nice, smeary orange hand prints. I gather the dresses and cloths up and show them to my boss.)

Owner: *takes one look* “Put them with her dress in layaway. She just chose her bridesmaid dresses.”

(She later came back and tried to contest the extra dresses, claiming that they’re “not the ones she wanted,” and even threatened to report us to our local Better Business Bureau for “framing her innocent child.” Regardless, none of it worked. As a final attempt to make us feel bad, she gave us a picture of her bridesmaids and her wearing all those soiled dresses. We framed it.)