Whine About Wine

| MA, USA | Food & Drink

(I’m working at the tasting bar for our winery. It’s been a fairly busy day. I’m serving two women around my age—early 30s.)

Me: “Hi! Can I get you anything?”

Customer #1: “Um…. let me think. Sorry, I’m not ready!”

Me: “Sure, that’s f—”

Customer #2: “Can I try the chardonnay?”

Me: “Sure!”

(I get the wine and start to pour.)

Customer #2: “It must be really annoying to work here. You have all these people interrupting you to say ‘Can I try this? Can I try that?’ Is it really annoying?”

Me: “Actually, that’s not annoying at all! What’s annoying is when people say ‘I want to try this. It sounds delicious, what a great description, how do you like it?’ and I say ‘I think it’s great,’ and they try it and then say ‘this is terrible, it’s disgusting, how can you serve this? Who in their right mind would drink this?’ That’s annoying.”

(Both of them are staring at me in disbelief.)

Customer #1: “No… people don’t really do that.”

Customer #2: “That’s crazy. They really say stuff like that?”

Me: “I’m afraid so.”

Customer #2: “Well, I think this chardonnay is really good! Thank you!”

Me: “You’re very welcome!”

This Is Why We’re In A Recession, Part 23

| The Netherlands | Crazy Requests, Money

Customer: “I have a direct debit, but now you’re charging me extra costs. Why? You can just take the money from my account!”

Me: “Well we tried twice, but the bank refused the payment. That’s why we sent you two reminders before adding the costs. Did you receive the letters?”

Customer: “Probably, but I never read your mail because I have a direct debit.”

Me: “But how are we supposed to let you know something is wrong if you don’t open the mail? We’re not sending you spam; we’re sending you a legitimate message.”

Customer: “Yeah, but as I said I don’t read them. So, now I feel I don’t have to pay the costs, because I didn’t know the payment failed.”

Me: “But we told you in the letters that the payment failed. Twice.”

Customer: “I DON’T READ THEM. You should have let me know!”

Me: “We did! How else were you expecting to receive our notices?”

Customer: “I don’t know! I just think the costs shouldn’t be charged.”

Me: “I’m sorry, but the costs are correct. You just told me that you received our letters, but you don’t read them. We let you know that the bill wasn’t paid and stated in our letters when the payment was due to prevent the costs. I am fully willing to discuss payment, but you will have to pay the costs.”

Customer: “I am not happy about this. I was expecting more from you.”

Me: “More? What were you expecting besides two letters?”

Customer: “I don’t know. Just… more…”

(The customer did end up paying the costs. I’m still wondering to this day what kind of ‘more’ he expected from us.)

Related:
This Is Why We’re In A Recession, Part 22
This Is Why We’re In A Recession, Part 21
This Is Why We’re In A Recession, Part 20
This Is Why We’re In A Recession, Part 19
This Is Why We’re In A Recession, Part 18
This Is Why We’re In A Recession, Part 17
This Is Why We’re In A Recession, Part 16
This Is Why We’re In A Recession, Part 15
This Is Why We’re In A Recession, Part 14
This Is Why We’re In A Recession, Part 13
This Is Why We’re In A Recession, Part 12

5 Comical Call Center Stories

Not Always Right | Roundups

Weekly Roundup: 5 Comical Call Center Stories! In this week’s roundup, we share five stories about customers and call centers!

  1. A Nasty Case Of Selective Hearingitis (4,645 thumbs up)
  2. Digging Your Way Out Of A Hole (2,220 thumbs up)
  3. Maine, Mars, Same Difference (2,006 thumbs up)
  4. Who’s Got The Power Now (6,480 thumbs up)
  5. Jesus, The Only MasterCard You’ll Ever Need (4,853 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

The Blue Sky Is Falling

| West Weber, UT, USA | Movies & TV, Technology

(‘Skyfall’ has just come out on DVD. A female customer in her 40s is looking through a shelf. She seems confused, so I go to help.)

Me: “Hi, can I help you?”

Customer: “Yes, I’m looking for Skyfall on Blu-Ray.”

Me: “This way.”

(I show her the Blu-Ray.)

Customer: “Thanks.”

(I ring the customer up, and she stares at the DVD when I hand it to her.)

Customer: “That’s not the right one.”

Me: “Really?”

Customer: “Yes, it’s Blu-Ray.”

(I check and it definitely is Blu-Ray.)

Me: “It is Blu-Ray.”

Customer: “It’s not blue!”

One Good Store Deserves Another

| Lincoln, NE, USA | Crazy Requests

(I’m stationed at the front register, and so most phone calls and customer questions go through me. An hour into my shift, the phone rings.)

Me: “Thank you for calling Walgreens at [intersection]. How may I help you?”

Caller: “What’s the address for the nearest CVS?”

Me: “Ma’am, you’re calling Walgreens.”

Caller: *irately* “Yes, and I want you to tell me where CVS is!”

Me: “Well, I’m at [intersection], and there’s one right across the street, if that help—”

Caller: *hangs up*

(The incident is a little odd, but new customers come through my line almost immediately, and I forget about it. Three hours later, a customer comes in and heads straight for my register.)

Customer: “What are the hours for the CVS pharmacy?”

Me: “I’m not sure, ma’am. You’re actually in Walgreens.”

Customer: *irately* “Yes, and I want to know the hours for CVS!”

(At this point, I realize that this is the same customer I’d spoken to on the phone.)

Me: “I don’t have any idea. We aren’t actually affiliated with CVS, but—”

Customer: “GOD, you don’t have to be so rude to me! I’ll call your manager!” *storms out*