Making A Meal Out Of It, Part 2

| Pekin, IL, USA | Crazy Requests, Food & Drink, Holidays

(I work in the deli section. The deli has special holiday dinners you order and take home. All customers are told their order is pre-cooked; they just need to warm it up. Lots of customers call and say that they were under the impression that their meal would be hot, but one customer took the cake on that…)

Me: Thank you for calling [Store]. How can I help you today?

Caller: “I ordered one of your holiday meals, and I am not happy with it.”

Me: “Can you explain what made you dissatisfied, Ma’am?”

Caller: “I thought it would be hot.”

Me: “No, Ma’am. All of the holiday meals are pre-cooked. You just have to heat them up.”

Caller: “No one told me this!”

Me: “Ma’am, did you place the order yourself?”

Caller: “Yes, but no one said anything about ME having to cook!”

Me: “Ma’am, whoever took your order should have made it clear that you don’t have to cook, just use the warmer setting on your oven, or use a microwave. If you received a copy of your order form, it also clearly states that you just heat and serve.”

Caller: “Fine. That is not such a big problem, but I paid $50 for this, and it’s not complete!”

Me: “What is missing from your order? We can locate it, and have it ready for you to pick up from [Store] within twenty minutes.”

Caller: “The dishes.”

Me: “Excuse me, ma’am?”

Caller: “The DISHES! You know the white china in the ad? Isn’t it included? I paid $50, and you lousy workers didn’t cook it for me, OR give me the CHINA I PAID FOR!”

Me: “Ma’am, you don’t get dishes with the meal. Only the food.”

Caller: “Why charge me so much if you aren’t going to provide everything? Take it off the d*** ad, then! You are misleading the public!” *click*

From Not Always Friendly:
Making A Meal Out Of It

An Extra Toast To All The Idiots

| Round Rock, TX, USA | Extra Stupid, Food & Drink, Top

(I work at a restaurant making sandwiches. My coworker asked me to talk to a customer over the phone who wanted to voice a complaint about food he ordered several days ago.)

Me: “Hello. Thank you for calling [Restaurant]. What can I help you with today?”

Customer: “Yes, hi. Uh, I ordered a sandwich from y’all a while ago, and the bread was too hard for me. I’d like the names of the employees working so I can leave a complaint.”

Me: “Oh, I’m sorry to hear that ,sir. Please tell me about the order so I can rectify the problem.”

Customer: “Well, I ordered the steak and cheese foot long, and when I tried eating it the bread was too crunchy.”

Me: “Uh, sure… Did you have this sandwich toasted, by any chance?”

Customer: “Yes, I did. Why?”

Me: “Well, usually when you toast a sandwich, the bread tends to get kind of crunchy, ’cause, you know, It’s toasted…”

Customer: “Well, it was too toasted!”

Me: “Okay… Did you tell the employee that you didn’t want it as toasted?”

Customer: “Well, I wanted it extra toasted, but that was too much!”

Me: “So, let me understand this: your complaint is that the sandwich you wanted extra toasted, more than recommended, was in fact too toasted?”

Customer: “Are you being smart with me here?!”

Me: “Someone in this conversation has to be.”

Seems To Have Enough Baggage Already

| MA, USA | At The Checkout, Bad Behavior, Crazy Requests

(I am in the middle of ringing up Customer #1, when the next person in line dumps her purchases on the counter. She then seems to notice the items I am scanning for Customer #].)

Customer #2: “Those aren’t mine.”

Me: “I know. I’ll be with you as soon as I’m done.”

Customer #2: *looks annoyed*

(Customer #1 only has a few items that are easily carried by hand, so I ask him whether he wants a bag or not. As soon as he leaves, I start to scan Customer #2’s items, and bag them for her as well. She has several small items.)

Customer #2: *clearly offended* “Why didn’t you ask me if I wanted a bag?”

Me: “Sorry?”

Customer #2: *gestures towards the retreating back of Customer #1* “You asked HIM if HE wanted a bag! Why wouldn’t you ask me the same thing?”

Me: “Um… I figured you might need one?”

Customer #2: “You should have asked!”

Me: “I’m sorry. Would you like a bag?”

Customer #2: “OF COURSE I want a bag!”

The Other Shoe Never Dropped

, | Calgary, AB, Canada | Extra Stupid, Theme Of The Month

(I’m at work in a store that exclusively sells shoes. Sometimes when people get unspecific about what they want, I like to joke with them about it.)

Me: “Hi there! Were you searching for anything in particular today?”

Customer: “Shoes.”

Me: *dead-pan* “Sorry, we’re out of those.”

Customer: “WHAT?”

(The customer looks seriously angry and tries to storm out before I chase her down and tell her that we do, in fact, have some shoes left.)

Refunder Blunder, Part 6

| MT, USA | At The Checkout, Crazy Requests, Extra Stupid, Money

(I work the customer service and return desk and am in the process of returning several items of clothing for a customer because they did not fit her children. Before I can finish the transaction and hand her back her money, she hands me a coupon.)

Customer: “When I bought these items, the cashier didn’t scan my coupon. Can you just do it now?”

Me: “… I’m sorry?”

Customer: “Just take this coupon off during the return for me. I wanted to use it.”

Me: “Ma’am, this is a return transaction, I can’t use a coupon on a return.”

Customer: “Then return my items and resell them to me with the coupon!”

Me: “So you want me to return your items, resell them to you with your coupon, and then return them a second time?”

Customer: “Yes!”

Me: “Knowing that if I resell you the items with the coupon, you will receive less money back on the second return because of it?

Customer: “Yes!”

(We had to have a manager explain to her that it wasn’t worth it to do all that just for a coupon.)

Refunder Blunder, Part 5
Refunder Blunder, Part 4
Refunder Blunder, Part 3

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