Can’t Subscribe To Their Way Of Thinking

| PA, USA | Crazy Requests, Theme Of The Month

(Customer calls in to try and get a refund.)

Me: “Hello this is [My Name] with [Company]. How can I help you today?”

Customer: “Yes, I want a refund for my TV Weekly. I bought a subscription and I don’t like it.”

Me: “Okay, just give me one second to look into your account.”

(I access her account.)

Me: “Okay, ma’am, unfortunately we will not be able to give you a credit on your account because—”

Customer: “Why the h*** not!?”

Me: “Well, as I was saying, it looks like you received every issue of your two-year subscription and it’s been a year since we sent you a renewal letter.”

Customer: “So what? I just told you; I didn’t like your magazine and I want my money back.”

Me: “Ma’am, according to your account we never received one call or complaint in the entire three years since you ordered the magazine.”

Customer: “Well, I didn’t have the time to so I’m calling now.”

Me: “In three years you haven’t had the time?”

Customer: “Some of us have REAL jobs.”

Me: “Okay, well, then the charge shouldn’t be a problem; have a good day, ma’am.”

Any Given Sundae

, | Melbourne, VIC, Australia | Bad Behavior, Food & Drink

(It’s one of the hottest days of the year so far and I’m working drive-thru rush by myself. Unfortunately the shake/sundae machine is broken and so we can’t make shakes, sundaes, or ice-creams. There are signs throughout the drive-thru and store saying that the ‘shake/sundae machine is broken,’ including on the speaker box. The line of cars is ridiculously long.)

Me: *over headset* “Hi, this is [Restaurant]. Can I please take your order?”

Car: *quite pleasantly* “Two soft serve cones, please.”

Me: “I’m so sorry sir, but we currently can’t make ice-creams as the machine is broken, as it says on the sign—”

Car: *getting angry* “Excuse me; it says the shake/sundae is broken, not the ice cream machine!”

Me: “I apologize sir, but the sundae machine is where we get ice cream fr—”

Car: *now shouting* “This is bloody ridiculous!”

Me: “I can offer you smoothies, cold drinks, or slushies, though, if that interests you—”

Car: *still shouting* “No! And now I’m stuck in this bloody queue!”

(As this goes on everyone else wearing headsets is staring at me bewildered. I run around preparing the next few orders for drive-thru, when my manager walks up, putting on a headset. I can still hear the ice-cream car’s engine at the speaker box, as no cars have moved yet.)

Manager: “[My Name], why is this car still waiting?”

Me: “Oh, the guy in the car—”

Manager: “You’ve got to move faster!” *turns on microphone* “Hello? Can I take your order?”

Me: “No, you don’t understand—”

(My manager stares at me angrily.)

Manager: “Are you there? Can I take your order?”

Car: “Ah, SHUT UP!”

(Everyone wearing a headset burst out laughing and I could finally get the first order (the one that’s been holding us up) out the window. The rest of the cars ran through smoothly and were quite nice despite the delay and the heat. Eventually the ice-cream car drove through, and the rude man in the front seat must have been at least 70 with a very embarrassed wife! I gave them both a cheery wave as they went past the window.)

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