Got A Bad Deal(ership)

| WI, USA | Crazy Requests, Extra Stupid

Me: “Thank you for calling [Dealership]. This is [My Name]. How may I direct your call?”

Woman: “I just got off the phone with the bank and there is nothing wrong with my card. You need to try running it again!”

Me: “Okay, ma’am, who was your salesmen?”

Woman: “What salesmen? I don’t know! Just try running my card again!”

Me: “Ma’am, who were you working with?”

Woman: “I was taking to the two ladies at the front desk.”

Me: “Okay, I’m going to transfer you to them because I’m in a different building and am unaware of the situation.”

Woman: “I don’t want to talk to them! They were rude and I could barely understand them! Can’t you just take my order?”

Me: “I’m sorry, ma’am, but without knowing who your salesmen is or what your customer is, I don’t have a way of looking up your information.”

Woman: “What is wrong with you?! I don’t have a salesmen! I don’t know what you’re talking about, and I just want to order my f****** pizza or is that too hard for you?!”

Me: “…ma’am?”

Woman: “I called the bank and there is nothing wrong with my card! So you need to take my order again!”

Me: “…ma’am?”

Woman: “I don’t see why you can’t just take my d*** order over the phone. This isn’t that hard!”

Me: “…ma’am!”

Woman: “What?!”

Me: “This is a car dealership.”

Woman: “…what? Well, why the h*** didn’t you say that when you answered the phone?!”

Me: “You mean like when I said ‘thank you for calling [Dealership]’…?”

Woman: *click*

Wanted A Quick And Dirty Fix

| VA, USA | Bad Behavior, Rude & Risque, Technology

(Our company provides onsite tech support for companies not large enough to have their own full time staff. We offer a discount for our customers who bring their machines to our office and are willing to forgo same day service. Our receptionist is an obviously young but very pretty local teenager with red hair. I am the only female tech on staff and blond. A middle aged male customer has brought his computer back for the third time in just over a month. Each time he has dropped off the machine he has insisted that the female tech work on it. Sometimes our customers have favorite staff but I’ve never met this gentlemen. My coworker waves me over as I walk in the door.)

Coworker: “This is Mr.J. He is still having problems viewing images on his system. I see you’ve done several scans and were unable to reproduce the problem.”

Me: “Yes, I was able to remove malware and several toolbars but could not find a problem with opening image files or video. When the system returned I recommended a security package and ran diagnostics on the hardware.”

(The customer has gone very red in the face.)

Customer: “I wanted the other girl to fix my computer.”

Me: “I’m sorry, sir. I’m currently the only female on staff but if you’re not satisfied with my work we can have our lead technician go back over the machine at no charge to you.”

(The man is looking increasingly angry and upset to the point where my coworker is directing nervous glances to the back room.)

Customer: “The redhead! The one that answers the phone on the lobby.”

Me: “I’m sorry, sir, but she is a high-school student not a technician. As I said I can have coworker look at this for you instead.”

(The man SLAMMED his hands down on the counter and then grabbed his tower, pulling all of our cables out of their positions and nearly sending our monitor onto the floor. After a mad scramble to unhook everything he stormed out, raging about how we had ruined everything. I looked back at my notes and every file he reported as not opening correctly was porn.)

Not As Quick As Lightning

| LA, USA | Extra Stupid, Technology

(I work at an AM radio station, and we have just suffered a lightning hit at the tower which knocked us off the air. Then the phone rings:)

Listener: “Hey, I don’t hear anything on my radio!”

Me: “Yeah, we got knocked off by lightning.”

Listener: “Well, why don’t you make an announcement?”