Realized He’s Nuts Before You Did

| NY, USA | Crazy Requests, Food & Drink

(I am the customer in this case and can only blame it on the fact that I hadn’t had any coffee yet!)

Waiter: “And what would you like, ma’am?”

Me: “Um, the granola; does it come with yogurt?” *points at meal description that has ‘YOGURT’ at the top of the list*

Waiter: “Yes.”

Me: “Oh, okay. And the toasted coconut… would I be able to get this without the coconut?”

(I see the incredulous look on the waiter’s face. I’m basically asking him to go through mixed granola and pick out coconut shreds by hand, and try to save face…)

Me: “…or would that be a tall order?”

Waiter: “Yes, ma’am.  That would be a VERY tall order.”

Children Don’t Count And Adults Can’t Count

| Anaheim, CA, USA | Food & Drink, Wild & Unruly

(I work as a lead host in a well known restaurant, in a well known, famous, and popular vacation resort area. People come here with their families a lot.)

Me: “Hello! Welcome to [Restaurant]. How many are in your party today?

Guest: Oh, I need six and three-high chairs.”

(I’m extremely used to guests giving us their party total like this that I automatically total their party size for them.)

Me: “So nine total?”

Guest: “No, six and three high chairs.”

Me: “Yes… so… nine bodies total.”

Guest: “Well, sorta. I mean there’s six of us and maybe like three halves…”

Me: “Uh… okay, nine total people.”

Guest: “Well, the three are children.”

Me: “Yes, ma’am, I understand. However, because they require their own seat and take up seating space, I need to count them as well. So it’ll be a total of nine.”

(Normally, most guests understand this and agree with and move on so we can get them seated but for some odd reason, this guest did not seem to understand what I was trying to explain to her. She stared at me while I type down her information into our system.)

Guest: “No, hold on. I told you, I need six seats… and three high chairs.”

Me: “Right… and those high chairs take up space, so it’ll technically be nine seats total, but three of those nine are going to be high chairs and not regular chairs.”

Guest: “No! I need six seats and three high chairs! What part of that do you not understand.”

Me: “No, I understand, ma’am.”

Guest: “SO JUST GET ME A TABLE!”

Me: “Yes, ma’am.”

Guest: “Gosh, how can you be so stupid!”

Me: “Excuse me?”

Guest: “They should fire you for not being able to do basic math.”

(My manager overhears this exchange between the guest and I and immediately steps into the conversation. She asks what was the problem and begin to take down her information into our system, personally. My manager then asked her how many people were in her party.)

Guest: “I need six and three high chairs.”

Manager: “Great! So nine total.”

Guest: “No. Six. And Three. High. Chairs.”

Manager: “Right. Nine total.”

Guest: “OH, MY GOD! I JUST NEED A TABLE THAT WILL FIT SIX PEOPLE AND THREE KIDS! AND THOSE THREE KIDS NEED HIGH CHAIRS! HOW HARD IS THAT TO UNDERSTAND?!”

Manager: “Ma’am, we count your children as people as well and since they require their own seats, though the seats might be in the form of a high chair, they are included in the party size as well. Do not worry; I will get you the proper table size.”

Guest: “How do they count as people? They are like… halves of a person!”

(My manager at this point is obviously fed up with the guests who cannot understand what we both tried to explain to her. So she takes off her glasses, look at the guest straight in the eyes with the most serious face on.)

Manager: “So which half did you bring of your children? The upper part of the torso? Or the lower part? How do you even decide?”

Guest: “YOU KNOW WHAT?! FORGET IT! I cannot believe they hire a group of people who cannot do math! No wonder why you are all stuck working here! GO BACK TO SCHOOL BECAUSE YOU ALL OBVIOUSLY NEED IT!”

(The guest gathers her family and storms out of the restaurant. As they leave, the little girl in the party comes walking up to me and my manager, who are simply just staring at the woman who was forcing her family to leave.)

Little Girl: “Sorry… my mom is crazy.”

No Longer Feeling Sunny Side Up

| Australia | Crazy Requests, Food & Drink

(I am taking out food to customers I haven’t yet served, and am putting down the final meal.)

Me: “Okay, I have the fried eggs with bacon here?”

Customer: “Oh, no, that’s not what I wanted. You’ll have to take it back; I wanted the eggs cooked on both sides.”

Me: “Oh, I’m sorry; I’ll go and get these redone.”

(I go back to kitchen, reorder the eggs and double check the docket. It has fried ordered, not easy-over as requested.)

Me: *taking new serving back* “Sorry about that. The docket had fried down so your waitress must have misheard.”

Customer: “Oh, no, I said fried, but I wanted them easy over; she should’ve known that.”