Seriously Needs Some Change

| USA | Right | March 3, 2016

(A group of five friends come up to the stand to buy pretzels. We have a deal going on: buy three pretzels get the fourth for free.)

Customer #1: “We need FIVE pretzels.”

Me: “All right. You’re going to be getting one of those for free today, so your total is going to be $12.36!”

Customer #1: *hands me their card, gets declined*

Me: “Oh! Your card was declined.” *inspects card a bit more to find that it’s a gift card that says $24 on it written in sharpie*

Customer #1: “Well, I just used it in a store five minutes ago, so it should be working. Scan it again!”

Me: “How much did you spend at the store?”

Customer #1: “Uhm. Like $14.”

Me: “The card has $24 , so since you spent $14, you only have $10 and the order is $12.36.”

Customer #1: “Um, okay.” *to Customer #2* “Gimme $2!”

Customer #2: *slowly digs through purse to find a wad of singles; [Customer #1] snatches $2*

Customer #1: *to Customer #3* “Gimme $0.36!”

Customer #3: *dumps out change purse on counter and counts out $0.36 in pennies*

Me: “Thank you… Now I just need to rescan your card to get the $10 since it declined it the first time!”

Customer #1: *hands me a $20*

(I and all the other customers just stared at her in disbelief.)

Hexed The Decimal

| Foley, AL, USA | Right | March 3, 2016

(A woman approaches my counter to purchase a washer. I ring her up with no problems, until we reach the very end.)

Woman: “Hey, did you take off my 10% discount? This is on sale.”

(I’m somewhat baffled, as this is the first time she’s mentioned a discount, but I look anyway.)

Me: “Yes, ma’am. The computer does it automatically.”

Woman: “Okay.”

(The customer then pays with a gift card, three credit cards, and $50 in cash. I finish the transaction and send her on her way. Ten minutes later, an angry gentleman approaches my counter.)

Man: “Hey, girl! You ripped my wife off! There’s no way this cost that much!”

Me: “Sir, I’ll happily look, though I’m fairly sure this is correct.”

Man: “No! It isn’t! You didn’t take off my discount.”

Me: “Okay. Do you want me to break this down, so you can see?”

Man: “Yeah, if you CAN. You cashiers use the computer so much that I doubt you’re capable of basic math!”

(I’m annoyed, but instead of remarking on it, I write down the original price of the item on a piece of paper and, by hand, multiply it by 0.9. )

Man: “Wait! Why are you doing that? It’s a ten-percent discount!”

Me: “Yes, sir. Which means you’re still paying 90%, right?”

Man: “Duh! I’m not stupid! But you multiplied that by a decimal! Not a percent!”

Me: “Well, sir, they’re the same thing. 90% is the same as 0.9.”

Man: “No, it isn’t! God, why does [Store] hire such stupid people?”

Me: “Sir, if you let me finish, I assure you that we’ll know if this receipt is correct.”

(The customer huffs but says nothing. I calculate out the rest of his purchase, with tax, and subtract his payment methods. My result is exactly the same as the one on his receipt.)

Me: “See, sir? I assure you it’s correct.”

Man: “No! I don’t think you know what you’re doing! That math is just insane! I want to speak to a manager!”

(To my surprise, my manager doesn’t understand it either, so I have to repeat myself to him. The customer still claims we’ve cheated him.)

Me: “Sir, I assure you that this is correct.”

Man: “Well, it’s clearly not, if your manager can’t figure it out!”

New Customer: “For God’s sake, I’m a math professor! Let me look at this!”

(The new customer comes around and looks at it.)

New Customer: *to Man* “Well, sir, I regret to inform you that this ‘stupid cashier’ is absolutely correct. If there’s something wrong with the math, it’s definitely yours.”

Man: “Well, I… well, she didn’t explain it right!”

1 Thumbs
1,462
VOTES

A Serious Error In Judgment

| NY, USA | Right | March 3, 2016

(I work in a call center for a large trucking company. It’s mainly customer service, but we also make collection calls when a client’s invoice has gone past due.)

Me: “Good day, ma’am. This is [My Name] from [Company]. We are looking for payment on an invoice that has gone past due.”

Client: “Yes, we’re aware. We are refusing payment. You didn’t deliver the materials on time.”

Me: “I’m so sorry that happened! Do you mind holding a moment so I can look into this a bit further and credit your account?”

Client: “No problem.”

(I put the client on hold and review the shipping papers. The client did ask for a specific delivery day of Tuesday on the paperwork… However, that’s exactly when we delivered, at 10:00 am, a full two hours before the guaranteed time of noon.)

Me: “I’m sorry, ma’am. But it shows here that you requested a delivery date of Tuesday by noon and we actually delivered at 10:00 am.”

Client: “Yes, I know, but you were still a day late.”

Me: “No, ma’am. It delivered Tuesday as requested on the shipping papers.”

Client: “Yes, but it supposed to be there Monday.”

Me: “But that’s not what the shipping paper says.”

Client: “I already said I know that. But it was supposed to be there Monday. Now my customer will not pay us because of it.”

Me: “I’m sorry, but how are we to know that the goods had to be there Monday if you put Tuesday on the paperwork?”

Client: “Well, because I didn’t want to pay for the two-day service. I expected your driver to get it there ahead of schedule.”

Me: “So, let me get this straight. You asked us to deliver Tuesday, but you are withholding payment because you really wanted it there Monday? And now you’re trying to hold us responsible for delivering late after you just admitted you were trying to avoid paying extra costs for expedited service?”

Client: “Um… well… you still should have gotten it there Monday. Isn’t it your job to exceed the customer’s expectations?”

Me: “Actually, we did just that… by delivering a full two hours before the time documented on the papers.”

Client: “Well, I can’t pay you. I won’t be paid, so I can’t pay you.”

Me: “So, essentially, you want my company to pay for your error?”

Client: “Yes. I think it’s only fair.”

Me: “Ma’am, if this invoice is not paid in full by the end of today, based on the information you’ve admitted to me here, I will have no choice but to file a theft-of-service report with my headquarters and cut off service to your location. At that time, the company attorney will be in contact with your owner to discuss litigation. Further, we will also send notification to the credit bureaus that will ding your company’s credit score which will make it difficult to obtain credit with another freight carrier. Do you have any other questions before I termination this call?”

Client: “I… um… that’s not… um… necessary. Do you take company credit cards?”

1 Thumbs
1,280
VOTES

Dealing With A Real Live Wire Here

| St. Louis, MO, USA | Right | March 3, 2016

(An old guy looking at DVD players calls me over.)

Customer: “Do you guys have any of these that can take a real, high-quality cable?”

Me: *confused* “These all take your typical component cables. Some of them take S-video cables. Is that what you mean?”

(I think he might be talking about S-video since it’s higher quality, then I figure he might have been taken in by those “gold-plated” cables they sell at some stores.)

Me: “These will get just as good a video signal as those expensive cables they sell at other stores. Those are just a scam.”

Customer: “No, these all take those little cheap plastic black crap lines. I mean like a REAL cable. Do they even make good stuff anymore, or this is all just crap they make these days?”

Me: *now really confused* “You mean the component cables? The ones that have the red, yellow and white ends?”

Customer: “Yeah! They’re little plastic crap! I have a cable that I’ve used for years, it’s better than any of these things. I bought it with my VCR. It’s big and metal, not this cheap plastic crap. It’s got to be at least a quarter-inch wide.”

Me: “Uhh… when did you get your VCR?”

Customer: “When they first came out. I was right on top of it.”

Me: “You mean like in the late ’70s?”

Customer: *pause, thinking* “Yeah, that sounds about right. It’s so much bigger and heavier than the ones they made after that. It’s got all kinds of buttons on it. The ones they made after that, they’re all light and cheap and break after you use them once. I’ve been using it for years, but you can’t find tapes anymore, so I might get one of these. But none of them take the cable I have. This is all just cheap plastic crap. The one I have, it was real expensive when I got it. It’s silver and big. It’s got to work better than this trash.”

Me: “Well… um… technology changes over time. The cables we use now are smaller, lighter, and more flexible, and get a better picture. They’re pretty much the only ones used with modern electronics. The fact that they’re cheaper, well, that just has to do with technology becoming more affordable.”

Customer: “No, this cable is about a quarter-inch wide at least, probably more, and it’s silver metal. There’s no way you can tell me that some cheap plastic crap is going to get a better picture.”

(This went on until I realized that I just couldn’t help him, I could not convince him that an aged, oversize, long-obsolete cable he bought in the ’70s could be used with a 2000s DVD player, nor could I convince him that a modern component cable would in fact have a better picture and sound quality than his precious cable – the fact that his was big, silver, and expensive top-of-the-line stuff when he bought it three decades earlier was proof enough that it was better than anything out there today. He ended up not getting a DVD player because I was only trained to sell him “crap.”)

If Only You Could Hear Yourself

| England, UK | Right | March 3, 2016

(I receive a call and I am unable to hear anything except for a loud static sound. In case the caller can hear me, I speak to let them know and request them to call from a different line. Two minutes later I get my next call.)

Caller: “I tried calling a couple of minutes ago, but you couldn’t hear me. I need to book my phone in for repair.”

Me: “That was me you spoke to. Sorry about earlier, but I honestly couldn’t hear anything you said. If I can just take your details so I can find you on the system we will get that repair booked for you.”

Caller: *gives details and confirms which of his phones is not working*

Me: “Okay, almost done. What is the fault on your phone?”

Caller: “When I am on a call, no-one can hear me – they just hear the same noise you heard earlier.”

Me: “And is that every call, or just some of them?”

Caller: “Every call.”

Me: “…”

Page 897/3,943First...895896897898899...Last
« Previous
Next »