Common Sense Just Melts Away

| Charleston, SC, USA | At The Checkout, Crazy Requests, Food & Drink

(A small crowd has suddenly formed in the store, so I jump on the line to help my coworker with the sandwiches. She’s already started one and tells me the customer wants a chicken bacon ranch. I make the sandwich right in front of the customer. After heating up all the meats, I have her tell me what kind of veggies she wants on it. When the last veggie is put on, this happens:)

Customer: “And tomatoes… but I wanted a melt, not a chicken bacon ranch.”

Me: “I’m sorry?”

Customer: “I told the other girl I wanted a melt.”

Me: “Okay, ma’am. I’ll make you a new sandwich, but why didn’t you say anything for the last two minutes? You could see it wasn’t a melt, right?”

Customer: “Yeah, I knew it wasn’t a melt. I thought you were going to figure out it wasn’t one either.”

Hard To Drink In This Much Stupid

| Seattle, WA, USA | At The Checkout, Extra Stupid, Food & Drink

(I am the customer in this story. I’m in a coffee shop and there is a man in front me who has just rattled out a majorly complex iced coffee order with a myriad of flavor sauces, even going so far as to request a layer of whipped cream in the middle of the drink.)

Cashier: “All right, that’ll be [price]. Your order might take a moment.”

Customer: “That’s fine.”

(I order my own coffee, which is just a mocha latte, without whipped cream. The barista finishes my drink first, as it’s much simpler. It’s in a paper cup, as it’s hot, whereas his is being seen prepared in a clear plastic cup, as it’s iced.)

Barista: “Mocha latte for [My Name]!”

(The customer with the long order swoops in before I can grab my drink, swiping it off the counter and taking a sip immediately.)

Customer: “This is perfect! Thank you so much!”

(He then runs out the door before either of us can speak.)

Me: “Did he just..?”

Barista: “… I’ll make you another drink.”

Unhappy To Have Nothing To Complain About

| PA, USA | At The Checkout, Bad Behavior, Bizarre

(It is after dark and I am attending to a line of customers as we have had a pretty busy night due to the holidays. An older woman comes up to my register.)

Me: “How are you today, ma’am?”

Customer: *is quiet for a few moments before throwing her items onto the table* “Hello.”

(I begin to scan her items all the while she makes numerous demands of how she would like everything bagged a certain way. I am pleasant and cheerful the entire time as she has caught me in a good mood.)

Customer: “And see that you pack these together! Oh, and all the food in one bag. And make sure that box isn’t scratched!”

Me: “Oh course. That’s no problem!”

(I smile and continue to pack her things. There is a long pause.)

Customer: *in a sharp and sarcastic tone* “Well, you sure are… chipper and rather fast today.”

Me: *I smile* “Oh, I try to be! I’ve been here so long this job just comes as second nature.”

Customer: “Well, see that you stop that! You’re going too fast for me! And stop being so happy!”

Me: “… I’m sorry?”

(The woman walks off as I am left stunned.)

Coworker: “Did you really just get yelled at for being too nice?! Now I’ve seen it all!”

Trying To Dress Themselves Up

| Livingston, NJ, USA | Family & Kids

(A woman and her small child are walking through the men’s department.)

Kid: “Are we allowed to be in here?”

Woman: “Of course we are! Men don’t buy their own clothes anyway!”

Coupon Is Off

| IL, USA | Crazy Requests, Wild & Unruly

Customer: “I want to use this Groupon for my massage today; your manager said I could.”

(I look at the Groupon and it is for a competitor. I explain this to her.)

Customer: “Well, your manager said I could use this…”

(I call the manager who says that she claimed it was expired, not for a completely different store.)

Me: “Ma’am, I spoke with my manager and he agreed to let you use an expired Groupon, not one for a completely different location.”

Customer: “This is f****** ridiculous!!! I’m calling the BBB and putting you on Facebook!”

Me: “Well, ma’am. I’m so sorry but I cannot allow you to use this but I can give you our member rate today and give you a free half hour massage on your next visit which is $80 in savings.”

Customer: “But I already paid for this Groupon and I WANT TO USE IT NOW!”

Me: “I understand your frustration, ma’am, but I cannot allow you to use this at this clinic as it is not for our store but for our competitors.”

Customer: “Well you just don’t want me to come in here. You hate people like me don’t you? You’re racist!”

(I am confused as both the customer and I are white.)

Me: “Ma’am, I’m going to need you to watch your language and calm down. Again, I cannot let you use this at this store but I can offer you up to $80 in savings and you will be paying less than you originally paid for the Groupon.”


Me: “Ma’am, can I ask you just one question? Do you get mad when you go to Walmart and they don’t let you use Target Gift Cards?”

Customer: “…”

Me: “…”

Customer: “Oh… well… just, NEVERMIND, YOU HEATHEN!”

(The customer walked out and never did get her massage. I also never heard from the BBB or corporate about being ‘blasted’ on Facebook.)

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