Doesn’t Understand The Custom Part Of Customer, Part 4

| TN, USA | Crazy Requests, Extra Stupid, Money

(I work at a mattress retailer.)

Customer: “I want to see your [price] queen set.”

Me: “Okay, right this way.”

Customer: “Yes, that looks just like the one I bought at [Competitor] for [price $50 higher]. Do you guys have a price match policy?”

Me: “Yes, if you find the same product cheaper somewhere else we’ll match it.”

Customer: “Well, then, I want my $50 refund.”

Me: “Pardon?”

Customer: “Under your guarantee, you have to refund me my $50!

Me: “But… didn’t you just say that you got it for $50 higher than our price at [Competitor]?”

Customer: “Yes!”

Me: “So, you want us to refund you the $50 despite the fact that our price is lower, and you have never purchased anything from us.”

Customer: “Yes! How hard is this to understand? That’s what a price match guarantee is!”

Me: “Uh… I’m sorry ma’am, but I can’t refund you money you never spent, plus the price match only applies if you buy the product from us and then find it cheaper somewhere else.”

Customer: “Don’t try and confuse me! You have to give me $50. It’s in writing and I’ll sue you for false advertising if you don’t! You’ll be fired!”

Me: “I’m terribly sorry, ma’am, but what you need to do is go to [Competitor] and enquire about their price match guarantee. If you want to return your product there, I would be happy to sell you this one for [price].”

Customer: “I can’t believe your lack of customer service! I’m never shopping here again!”

Me: “Ma’am, you have yet to purchase anything from us in the first place.”

Customer: “Well, I never!”

(She stormed out of the store. I have no idea if she got her $50, but good riddance!)

Related:
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 3
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 2
Doesn’t Understand The ‘Custom’ Part Of Customer

Depressing Customer Service

| CO, USA | At The Checkout, Crazy Requests, Family & Kids, Health & Body

(A customer and her five-ish-year-old son are checking out at my register. There is a magazine display nearby. One of the magazines’ cover is a tribute to a comedian who recently committed suicide.)

Customer’s Son: *pointing at the magazine* “Mommy, he died. Did you know he died?”

Customer: “Yes, it was very sad.”

Son: “He committed suicide. What does ‘committed suicide’ mean?”

Customer: “It means he hurt himself badly. Now, let’s go.

Son: “He hurted himself and died? I don’t understand. Can I skin my knee and die?!”

Customer: “No, it’s not like that. He was very sad.”

Son: “What? He died of being sad? Why was he sad? Someone said he was ‘depressed.’ What is ‘depressed?'”

Customer: *to me* “Can you explain this to him? I don’t want to.”

Me: “Um, well, I don’t really feel comfortable doing that; I’m sorry.”

Customer: “What? I hate this store. You’re so unhelpful. I’ll be talking to your corporate office.” *drags son out the door*

(I think even corporate will agree that explaining mental illness to a customer’s five-year-old is not my job.)

Very Closed Minded

| Boston, MA, USA | Awesome Customers, Time

(I’m the idiot customer this time around. I needed to get some supplies for my computer, and thought the local store was open until 10 pm. It’s currently 8:55 pm when I enter.)

Security: “Oh, we’re getting ready to close.”

Me: “Huh? It’s 8:55.”

Security: “We close at 9. Hope you’re quick!”

Me: *starting to dash* “Watch me.”

(I make a mad dash through the otherwise empty store as fast as I can go, grabbing my three items and running to the register. Timestamp on the receipt: 8:59pm.)

Cashier: “You used to work retail, huh?”

Me: “Yup, and I would’ve kicked my own a** if I took too long!”

(The staff laughed and gave a brief cheer as I, the last customer of the evening, was out the door at nine on the nose.)