No Will For A Refill

| MO, USA | At The Checkout, Food & Drink, Liars & Scammers

(I’m currently at the register because the manager on shift doesn’t like to be up there all day. I normally don’t mind too much, and he’ll put someone else on if I’m just not feeling it. It is getting late and we have several customers in the store when the manager comes up and leans in close, which is always a sign that he’s talking about a customer.)

Manager: *whispering* “There’s a man in a baseball cap with a frozen refill in a mug and he’s going to say it’s ice.”

(After he says that he gets off the register to return to the store and I wait for the man in question. After a couple of minutes a man fitting the description comes up with a fifty two ounce mug and says it is an ice refill.)

Me: “My manager just told me that that is a frozen refill.”

Man: *getting grumpy* “No, it’s ice.”

Me: “If it’s ice, could you open it and show me?”

Man: “Fine, just take it!”

(He shoved the mug at me, luckily not knocking it off the counter, before he stormed out of the store. I double-checked that, yes, the mug was filled with one of our frozen drinks. A few minutes later my manager came back up and told me that the man saw him and threatened ‘to get him.’ All of this over a dollar-something refill that we caught him trying to filch.)

‘X’ Marks The Spot-Box

| Toronto, ON, Canada | Bizarre, Technology

(I’m working in a mall at a well-known video game store and I’ve been there for a few years. We have a policy that if someone buys a warranty for their system we will replace it, no questions asked.)

Customer: “You know the system warranty?”

Me: “Yep, covers everything, no questions asked.”

Customer: “No questions asked… Are you sure?”

Me: “Sure, that’s the policy.”

(Customer reaches into his bag and pulls out an Xbox with an axe embedded in it.)

Customer: “I’d like a replacement.”

Me: “How did that happen?”

Customer: “You said no questions.”

Me: “Uuuh… would you like to take back the axe?”

Customer: “No questions!”

(He proceeds to attempt to yank out the axe, but fails to do so.)

Customer: “New one?”

(I look at him incredulously.)

Me: “Yep”

(I replaced his Xbox. Later, I brought it up with a coworker from another store. He beat my story with a Dreamcast that he replaced that had bullet holes.)

No Way To ‘Run’ A Restaurant

| Canada | Bad Behavior, Family & Kids

(I am a server and it is a busy Friday night. I have about six tables, one of those being a 12-top with about four kids.)

Me: “Hi, it’s really busy and I’d rather not run into your kid. Do you mind not letting them run around?”

Customer: “Are you serious? You can’t just watch where you are going?”

Me: “I’ll do my best.” *I smile and walk away*

(10 minutes later, I’m walking through the aisle with three plates in my hand and a child runs into me and steps on my foot, leading to a large bruise and me dropping all the plates, that were for their table.)

Customer: “ARE YOU F***ING KIDDING ME?! YOU NEED TO WATCH WHERE YOU ARE GOING! YOU COULD HAVE DROPPED THAT ON MY SON!”

Me: “I am so sorry. I tried but your son ran into me. I’ll get this food remade for you right away!”

Customer: No forget it; we are leaving! This is your fault! You’re the worst server I have ever had, almost hurting my son!”