Over-spilling With Irresponsibility

| Scotland, UK | At The Checkout, Crazy Requests, Food & Drink

(We sell hot drinks in takeaway cups. We serve them without sugar, and direct customers to the end of the counter where they can add it if they wish. My colleague has just served a woman her coffee:)

Colleague: “Okay, that’s your latte there. Sugar is at the end of the counter if you need it. Enjoy your movie.”

Customer: “Thank you.”

(The customer takes the drink, and goes to the end of the counter, where she puts her cup on an uneven pile of napkins. When she then takes the lid off, the cup tips, and covers the counter and the customer. At this point, my colleague goes over to help clean up.)

Colleague: “Don’t worry. We will get this cleaned up, and I will get you another coffee.”

(After he gets the coffee, the customer asks for a supervisor.)

Customer: “I think you should take responsibility for this accident. I don’t think it’s anyone’s fault, but you should take responsibility.”

Supervisor: “We should take responsibility for you placing your drink on the napkins instead of the counter, and then spilling it on yourself?”

Customer: “Yes!”

Disturbingly Dense, Part 3

| USA | Extra Stupid, Hotels & Lodging

Customer: “I’d like to make a complaint. I’ve been here for two nights already, and not once has my room been cleaned! What kind of hotel is this?”

Me: “I’m sorry for the trouble, ma’am.” *checks with housekeeping* “Ma’am, the housekeeper says that there was a ‘Do Not Disturb’ sign on your doorknob.”

Customer: “What? I thought that meant don’t disturb me, not no housekeeping!”

(I calmly explain it, while she screams for a refund from for not making things clearer. She didn’t get it.)

Disturbingly Dense, Part 2
Disturbingly Dense

A Photo Perfect Finish

, | Sydney, NSW, Australia | Crazy Requests

(I work in the photo processing department of a large retailer. A customer comes in and starts thumbing through the 2×2″ square frames suitable for passport photos, etc. displayed on the processing counter.)

Customer: *abruptly* “Excuse me, can you print photos at this size?”

Me: “I’m sorry, but the smallest square size the printer will allow us to produce is 5×5″ – that paper is the smallest paper we have available.”

Customer: “Well, what good is that? This is ridiculous.”

Me: “Excuse me?”

Customer: “It’s disgusting; this is false and misleading advertising! How dare you stock a product if you won’t stock the supplementary parts!”

Me: “Using that same flawed logic, ma’am, you could argue that it’s false and misleading advertising insofar as we stock baby car-seats, but not cars – or babies!”

(Customer blinked, stared blankly, and then stormed off.)

The Gay Card Is Double Sided

| San Diego, CA, USA | Bad Behavior, Bigotry, Top

(I’m a volunteer at a small convention. Instead of badges, attendees are given blue wristbands. My job is to check for wristbands as people enter the convention. I don’t want to stop the guests, so I just look at their wrists as they pass and only stop them if I can’t see the wristband. Two young women come in holding hands. As usual, I look to see if they have wristbands as they pass.)

Woman #1: “Excuse me? Didn’t your mother tell you that it’s rude to stare?”

Me: “What?”

Woman #2: “So we’re holding hands, big deal! We’re not going to hide our love just to accommodate bigots like you.”

Me: “I was just checking to see if you have wristbands. Which you do, and now you’re blocking the door, so can you please move?”

(They both turn pink and hurry away.)

The Race Card Is Double Sided

A Healing Cup Of Coffee

| SC, USA | Awesome Workers, Family & Kids, Food & Drink, Top

(It’s the week before finals, and my sister and I are both feeling the stress. We end up driving out to the nearest coffee chain with an armload of homework. I’ve only been there twice, but my sister frequently refers to it as probably the nicest branch of this coffee chain ever, by which she always means the people there. We order our drinks and sit down on a little couch in the corner. We end up waiting for a really long time, and people who have ordered after us are getting their drinks before us. My sister looks up from her computer.)

Sister: “This is very unusual for them.”

(About 20 minutes later, the woman who took our orders hurries over with our drinks and gift cards, apologizing profusely. Evidently, the ticket had gotten lost or something like that.)

Cashier: “I am so sorry about this! Just take these to any [Coffee Chain], and you’ll get a drink for free.”

Me: “Oh, it’s all right; we weren’t waiting THAT long!”

(My sister and I try to reassure her that we’re not upset. She starts to walk away, then stops. She looks at my sister and I quizzically.)

Cashier: “Sorry, but… are you two twins?”

Sister: “Yes, we are!”

Cashier: “My husband is a twin. Was a twin. His sister died really recently and…” *she stops for a moment to compose herself* “And yesterday was the first time he’s had to celebrate his birthday without her.”

(My sister and I both express our sympathy and condolences, and she kind of laughs.)

Cashier: “I don’t even know why I’m telling you this.”

Me: “Maybe that’s why the drinks were delayed; because you needed someone to talk to.”

(Maybe it was an odd statement, but I really felt that if the drinks were on time, she wouldn’t have been able to talk to us about being a twin and losing a twin. Ma’am, I hope you and your husband are doing better now, wherever you are. Thank you for the gift cards!)

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