You’ll Find The Trump-Supporter’s Menu Outside

, | MA, USA | Right | April 4, 2017

(It’s a slow day at the cash register when an elderly man and his grandson walk up to the counter. The grandfather gives their order but then notices the rainbow bracelet on my wrist as I go to take their payment.)

Grandpa: “Are you gay, son?”

(He points derisively at the bracelet.)

Me: “Yes, I am, but I’m not ashamed and—”

Grandpa: “Good God, they let you people touch food?”

Me: “Sir—”

Grandpa: “Don’t you ‘sir’ me, you f****** [homosexual slur]!”

Me: “That was uncalled for.”

Grandpa: “What’s uncalled for is you trying to turn my grandson gay.”

Me: “I assure you, sir, that’s not—”

Grandpa: “Back in my day we had values. Now there’s a [slur] as our president and [slur]s touching our food. This is why America is going down the s***er, because [slur]s like you think it’s cool to be a f****** [slur].”

Me: *biting my tongue* “Would you like to speak with my manager?”

Grandpa: “Yeah, I would! And I’ll ask him what sort of idiot he is for hiring a [slur] like you”

(My manager is a woman. She comes over.)

Manager: “What’s the problem here?”

Grandpa: “Your employee’s a [slur].”

Manager: *matter-of-factly* “Yes, he is.”

Grandpa: “This is a family restaurant. You can’t have [slur]s working here!”

Manager: “I can, and I do. But you’re right, sir, this is a family restaurant. As a result, I’m going to have to ask you to leave.”

(Grandpa stands there stunned, and the whole time the poor kid looks like he’s about to cry.)

Manager: “Your grandson is still welcome as he’s not the problem, but you aren’t allowed back in here. Have a good day.”

(Baffled and so angry he couldn’t speak, the grandpa dragged the boy out by his arm.)

The Gift Card That Keeps On Giving, Part 5

| FL, USA | Right | April 4, 2017

(I work in at my store’s customer service desk dealing with returns, voids, complaints, and other issues. Sometimes our cashiers will ring up a second of an item by accident and not know about it; therefore, I have to refund the product’s cost. However, this lady has a special case, and she isn’t going to take no for an answer easily.)

Me: “Hi there, what can I do for you today?”

Customer: “Yes. I came here a few days ago and purchased, among other things, two gift cards for these restaurants. I was charged for three, though, and only purchased two.”

(Every gift card is different, like a bank card, and each one has a different number. It is impossible to accidentally ring up two of the same gift card, as our register will show an error saying the card has already been activated. By habit, our cashiers also put all gift cards into a little paper bag to keep them together.)

Me: “Are you sure you didn’t misplace the card or lose it?”

Customer: “No. I only purchased two, and was charged for three. I want my money back.”

Me: “I’m sorry, miss, but a gift card can’t be accidentally charged to an order twice. The only was this would have been rung up was if you handed her a third gift card.”

(I proceed to show her on the receipt where the third gift card is and that the last four digits are completely different, as a receipt shows the last four of the card number.)

Customer: “I don’t think you’re understanding me. I didn’t purchase three cards, and I want my money back! That’s fifty dollars of mine!”

Me: “Ma’am, I can’t give you a refund. This card was purchased on this date with this debit card.”

(After more of this back and forth, I leave them to go and check the camera footage from that day with my manager. We see the cashier ring up three separate cards and put them in said paper bag. I go back out to the customer. My manager is with me this time.)

Me: “Ma’am, we just checked the camera footage from that day and see the cashier ringing up three separate cards on the order, put into a bag, and handed directly to you. After which, you put the bag in your purse and leave.”

Customer: “This is ridiculous. I don’t have the card! I want my money back, and I want to see this footage.”

Manager: “Certainly, follow me.”

(I stay at the desk to take care of other customers, but when all is said and done, twenty minutes later and the customer is gone, my manager comes back to me.)

Me: “How’d that turn out? She didn’t come back here to get a refund.”

Manager: “We showed her the footage, and she admitted that the cashier rang up three cards, but denied receiving them all. She said she wanted her money back again, and when I said no, she stated that she couldn’t afford to lose $50. I stated that we couldn’t just give her the $50, or afford it either. Her response was, ‘Well, you can afford to lose it a lot more than me.’ She said she was gonna call corporate.”

Me: “Maybe, but I don’t think she could be that ignorant….”

(We heard word the next week she called and tried to coerce them to fire me and get a refund. My manager and I had nice laugh at this.)

The Gift Card That Keeps Giving, Part 4
The Gift Card That Keeps Giving, Part 3
The Gift Card That Keeps Giving, Part 2

First-Class Travellers Get Their Own Tardis

| Grenoble, France | Right | April 4, 2017

(It’s Friday closing time at my agency when the phone rings. I pick up the phone and greet the wife of an important client; a high-tech local firm CEO, who inquired about the arrival time in Paris of her husband’s flight from New York. I get the info for which she thanks me before saying goodbye. Not a minute later, the phone rings again:)

Caller: “I’m terribly sorry; I forgot to mention he traveled first class. I thought perhaps…”

Me: “Same arrival time, madam!”

Your Drive-Thru Attempt Is See-Thru

, | USA | Right | April 4, 2017

(I am running the drive-thru window, taking money and handing out food during a busy lunch hour.)

Me: “Hi, your total is $12.95, please.”

Woman: “Aw, crap. I forgot my wallet at home.”

Me: *to coworker* “Oh, should I void the order, then?”

Woman: *overhears through the open window* “What? I only live a block away? Just give me the food, and I’ll come back and pay.”

Me: “Uh, I don’t think I can do that.”

Coworker: “Yeah, we can’t do that.”

Woman: “Seriously? My kids are hungry. Get your manager.”

(I find the manger and explain the situation.)

Manager: *laughs* “Are you kidding? How do you know she’d come back to pay?”

Me: “Yeah, that’s what I thought.”

Manager: “Even if she did, we’re counting the money in the registers right now, and we’d come up over ten dollars short.”

Me: *to the woman* “I’m sorry, but I asked my manager, and she said we can’t do that. We’re counting the money in the registers, and not having the money for your order would mess us up.”

Woman: “What? The [Same Restaurant Franchise on the other side of town] always lets me do that!” *thinks for a second, looks at sodas in drink holder on the counter* “Well, can you just give me the drinks?”

Me: “No.”

Woman: “So, I seriously have to drive home, and wait in the drive-thru line again?”

Me: “I’m sorry, but yes.”

(We voided the order, but kept her food warm in the kitchen, and fifteen minutes later, she was back. I took her order again, and also cashed her out at the window. Throughout the entire transaction, she was extremely rude. At the window, she glared at me. When she was cashed out, she demanded extra ketchup, BBQ, and mayo packets, which we are supposed to charge extra for. I was too afraid to ask her to pay, so she ended up with about $1 worth of free sauces.)

Not Hitting The Bottle Today

| CA, USA | Right | April 4, 2017

At the amusement where I work we sell souvenir bottles where we give you a wristband to wear and you get free drinks all day the day you buy it. If for some reason you don’t have a wristband we check the date on the receipt to see if the bottle was bought that day and we give you a new wristband.

The bottles are $15 each so people get pretty pissed when we deny them refill when they can’t prove if they bought it that day.

A group of girls come to my window and say that they have bottles but no wristband and but they have the receipt. I look at it and it’s in good condition except for a single tear which just so happens to be where the date is which makes me suspect that they are trying to pull a cheap scam.

Unfortunately for them receipts also have the name of the building in the park that the bottle was sold at and the name of the cashier that sold it.

I go to my manager and she calls the building to see if there is a Victoria working there that day. Surprise, there isn’t. Unfortunately, the park has very strict employee guidelines so as much as I would love to call them out on it I tell them that since the date is missing we can’t give the refill.

When I told them this they said okay and just left without fighting it.

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