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Feeling Troubled Leads To Trouble

, , , , , | Related | October 16, 2021

Three-Year-Old: “I’M IN TROUBLE!”

Spouse: “What’s going on?”

Me: “She’s upset because I won’t go play with her upstairs.”

Spouse: “Is she in trouble?”

Me: “No, she’s upset to the same degree she is upset when she gets herself into trouble. She thinks that ‘in trouble’ means the level of upset she feels when I tell her she’s in trouble, not the consequences of that level of upset.”

Spouse: “Ah.”

Me: “Give her a minute. If she and I can’t come to an agreement on a place to play that doesn’t involve deadlifting children, she’ll start shouting and get into actual trouble instead of just feeling like it.”

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Just Sweep This One Under The Rug

, , , | Working | October 14, 2021

I spot a woolen rug on a website that I want for my first own apartment. Its starting price is quite good, but it is even on sale for 99€ , and I check that they have the same rug in their store near me for the same price. I quickly go with my mom to get it, since it’s quite big. We search all the carpets and finally find one. The tag reads twice the price stated online, and in the store, there is no sign of sale anywhere — according to the web store, most rugs, including this one, are 50% off — so I flag down an employee to be sure of the price.

Employee: “Can I help you?”

Me: “Yes, I’d like to buy this carpet. What is the price?”

Employee: *Looks at the price tag* “It’s 199€.”

Me: “Funny, I looked online before coming here, and it should be much less.”

Employee: “The price is what reads on the tag.”

Me: “Could you check the price? I’m sure it isn’t right, as there is a sale on the rugs.”

Employee: “No, we don’t have any sale on the rugs. The price is 199€.”

Me: “I’m sure your store website read 99€.”

Employee: “This is quite a big woolen rug; I’m sure it wouldn’t go that cheap.”

Me: “Could. You. Go. Check. It. For. Me.”

The employee huffs and leaves.

My mom is quite shocked because normally, I’m so shy that I would never do that. On several occasions, when she demanded customer service like me here, I slunk away under displays or left the store altogether because I hated drawing attention. I kind of surprised even myself.

The employee comes back.

Employee: “Yes, it is 99€.”

I did a little victory dance in my head and I think my mom did the same. While ringing us up, the employee looked like he’d eaten a sour lemon. All the other carpets were on sale, too, and I was left to wonder if they marked them down.

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Some Bosses Expect The Impossible

, , , , , | Working | October 13, 2021

A few times a year, I get laryngitis and cannot even utter a squeak. I don’t get a whole lot of warning when it’s about to hit me, but when it does, I’m pretty much a street mime until it decides to pass. I don’t tend to call off work unless I’m so ill that I feel like I can’t legitimately do my job. When you answer calls all day long, not having a voice falls into this category.

One day, a few hours into my shift, my voice goes out completely. I frantically write a note to my supervisor explaining what has happened and that I will need to go home.

Supervisor: “No, you cannot leave! We’ve had way too many people call out today! Get back on the phone right now!”

Rather than argue, I decide to just do what I’m told. I get back on the phone and allow the calls to roll in. I attempt to greet each customer, but of course, nothing comes out of my mouth. The customers repeat, “Hello?” several times before finally hanging up. This goes on for about an hour.

Finally, my supervisor comes over to me.

Supervisor: “Umm… so, Quality was trying to monitor your calls just now. You can go home. Take as long as you need to get your voice back.”

I could have been snarky. Instead, I just wrote a polite, “Thank you,” and clocked out for the day. I’m still not sure how they expected me to do over-the-phone tech support without being able to talk.

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Getting Owned By The Owner, Part 17

, , , , | Right | October 13, 2021

I own my own smartphone repair shop that opens at ten. I am running late one morning, and some old dude is pacing at the door at 10:03. He looks at me as I am sticking the key in the door and says something along the lines of:

Customer: “Well, it’s about time someone got here! Glad you decided to show up!”

Before opening the door completely and letting him in, I lock it back up.

Me: “Actually, I think I won’t come in today.”

And then I went surfing.

Related:
Getting Owned By The Owner, Part 16
Getting Owned By The Owner, Part 15
Getting Owned By The Owner, Part 14
Getting Owned By The Owner, Part 13
Getting Owned By The Owner, Part 12

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Customers Like You Are One Of The Reasons

, , , , | Right | October 15, 2021

In the US, there is a serious retail labor shortage, and where I work is no different. I have had versions of this conversation multiple times.

Customer: “You really need to hire more people!”

Me: “I know, ma’am. Would you like to fill out an application?”

Customer: “Why the h*** would I do that?”

And yet people wonder why there is a labor shortage.

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