The Wireless Age Completely Passed Them By

, , , , | Right | November 18, 2017

(I work in a call center helping customers with networking equipment such as routers, range extenders, access points, and more.)

Me: “Thank you for calling [Company] support. What is the product you’re calling about today?”

Customer: “I just want to say, first off, that your products are terrible. I have been trying to set up this stupid extender for six hours now, and I am not a stupid person. I have worked as a technician for 16 years, and I know what I’m doing, but I can’t get this thing to work.”

Me: “I’m sorry to hear you’re having difficulties, sir. I am more than happy to assist you with your setup. First, may I have the model number for your product?”

Customer: “It’s a RAAAANGE EXTEEEEENDER! I already told you this!”

Me: “Yes, I understand, sir, but we have several different models, and I need a unique model number so I know which product you are working with.”

Customer: *groaning sounds* “Fine. It’s [model number].”

Me: “Okay. How far into the setup have you gotten, and what kind of errors are you running into?”

Customer: “I can’t get to the stupid website I need to get to for the setup.”

Me: “Okay, so, you’re having difficulties getting to the networking dashboard. What type of device are you using for the setup?”

Customer: “I have no idea what you’re talking about.”

Me: “Are you using a smartphone, tablet, or computer to access the dashboard?”

Customer: “Computer.”

Me: “Okay, and are you able to see the [device] network and connect to it?”

Customer: “Well, how do I do that?”

Me: *pause* “Pull up your list of available networks on your computer, look for [Network], and then hit, ‘Connect.’ If you can’t see that network just let me know.”

Customer: “How do I pull up a list of networks? This really shouldn’t be such a complicated setup! I have been a technician for 16 years, and I know what I’m doing! I have worked with networking equipment before! Your products are too complicated!”

Me: “I’m sorry you feel that way, sir. Does this computer have Wi-Fi capabilities? Or does it only connect by Ethernet?”

Customer: “Wi-Fi? What’s Ethernet? Look, this is getting ridiculous. I should be able to plug this in and it should just work. I am not stupid, so I know what I’m doing.”

Me: “I never said you were stupid, sir. It needs to be configured to your home network in order to work. The dashboard is built into the device’s IP address, and you need to be connected to the network in order to get to the dashboard. How do you normally connect to a network to get your Internet service on this computer?”

Customer: “I click on the ‘E’ at the bottom of my screen.”

Me: *trying to think of the best way to dumb this down for the customer* “Okay, sir, that is your web browser. Sounds like you use [Browser #1] or [Browser #2]. In order for your Internet to work, your computer needs to be connected to a network.” *attempts to walk customer through how to connect*

Customer: “This is the most ridiculous thing ever. I am not stupid! I have never had so much trouble setting up a product in my life, and I’ve been a technician for 16 years! I am not a stupid person, and I know what I’m doing! This is too complicated. I’m about to throw this thing out a window. You know what? Just forget it! I am returning this stupid piece of crap and getting something that isn’t so complicated from one of your competitors!” *click*

Reach For The Stars, Just Not Mine

, , , , , , , , | Right | November 17, 2017

(I’m out picking a few things up at the local supermarket when I begin to hear a woman ranting loudly at an employee. After about a minute of yelling, I go to investigate.)

Customer: “You’re going straight to Hell for wearing that kind of thing! Satanist! SATANIST!”

(The employee looks to be about 16, and is stocking some shelves. Her protests go unheard, but she is soldiering on, even though I can tell she is about to cry.)

Customer: “It’s witch-scum like you who are calling the devil into our city. You make me sick, wearing a pentagram! Devil w****! DEVIL W****!”

Employee: “Ma’am, for the last—”

(She is cut off by another burst of ranting. I start to walk over. The employee turns to me and I see that her necklace is not, in fact, a pentagram at all.)

Me: “Ma’am, that is enough. Leave this poor girl alone. You should be ashamed of yourself!”

Customer: *sneering* “And what are you? Her witch-lord? Going to cast a spell on a good Christian woman like me? DEMONSPAWN!”

Me: “Ma’am, I am not a ‘witch-lord.’ I’m someone who can tell the difference between a pentagram and a STAR OF DAVID, which you, apparently, cannot!”

(The customer went white as a sheet and reexamined the necklace. She left, running. The employee was still near tears, but kept it together.)

Open Your Throat

, , , | Right | November 17, 2017

(I’m a 16-year-old girl working the closing shift at my restaurant, and it’s about half an hour to closing. We’re pretty much done and I’m walking back from the front of the store when I see a large man standing outside in the dark. While I’m watching, he points at me, and then makes a threatening motion over his throat with the same finger. Terrified, I shrug at him, hurry to the back room, and start to tell my coworker, when the bell rings.)

Coworker: “[My Name], can you get that?”

Me: *still scared* “Sure.”

(I go out and it’s the man from outside. At this point, I’m scared that I’m actually in danger, and trying to get my coworker’s attention just in case something happens, when the customer speaks up with a heavy accent.)

Customer: “You are open?”

Me: “Yes, what can I get for you?”

Customer: *smiling and doing the throat-cutting motion again* “When I do this, it means, ‘Are you still open?’”

(I don’t know where he was from where that would mean that! He’s since become a late night regular, but I still get a little anxious every time he comes in.)

This Customer Isn’t Even Remotely Right

, , , , , | Right | November 17, 2017

(I’m checking a couple into their room when the woman informs me they’re here on a trip with their church and are “top people” in their church. She comes down from her room 30 minutes later.)

Me: “How may I help you, ma’am?”

Guest:Remote! This isn’t working.”

Me: “Okay, let me get you fresh batteries.”

(I get her the batteries, but she comes back down ten minutes later. By now, it’s 5:00 pm and I have three guests in line I’m checking in.)

Me: “Okay, sir, you’re in room—”

Guest: *storms up to the desk, cutting in front of the line* “THIS REMOTE IS STILL NOT WORKING!”

Me: “I’m sorry, ma’am. If you can wait until I check this man in, I’ll get you a new remote. Or I can bring it to your room when I’m finished here.”

Guest: *doesn’t move from the desk, and is pacing back and forth and almost breathing down my neck* “This is ridiculous! I can’t believe the idiots they hire; I should be helped immediately!”

(She begins muttering profanities under her breath.)

Guest: “WHY CAN’T YOU HELP ME NOW?!”

Me: “Ma’am, I’m the only staff member on site for this shift, and we are at full capacity. I promise I’ll help you as soon as I can.”

Guest: “FINE. I GUESS I’LL JUST STARE AT THE CEILING!”

(She then throws her remote control at me as hard as possible. It hits my shoulder.)

Me: “I suggest you apologize, pack your things, and leave, or I’ll call the cops. You just assaulted me. I’m allowed to refuse you service now, and I think that’d be the best decision.”

(The guest laughed and walked up to her room. She was escorted out by police an hour later. Moral of the story: your employer may use the “customer is always right” motto, but if a customer insults, harasses, or attacks you, you DO have the right to refuse service. It is illegal to be forced to serve someone berating you. If employees around the world allow customers to verbally or physically attack them, then customers will always think it’s okay to do so.)

Scrub Yourself Of This Experience

, , , , | Right | November 17, 2017

(I am a dental assistant, and I am stopping by [Store] after work one evening to pick up some cat food when I am flagged down by a woman.)

Woman: “Excuse me!”

Me: “Um, yeah?”

Woman: “Finally! Can you tell me if a curling wand is better than a curling iron?”

Me: “Oh, I’m sorry; I actually don’t work here.”

Woman: *angrily* “Are you lying to me?”

Me: *a bit confused* “No, I actually don’t work here.”

Woman: “Then why are you wearing a [Store] uniform?”

Me: “Oh, these are scrubs; I’m actually a dental assistant. If it helps though, I just bought a curling wand last week and I liked it.”

Woman: “Well, you shouldn’t come to the store dressed as an employee; you’re just confusing everyone!”

Employee: “Is everything okay here?”

Woman: *increasingly angrily* “She’s impersonating an employee! Isn’t there some rule about not wearing the store’s uniform if someone doesn’t work here?”

Employee: *quite confusedly* “Well, she’s wearing blue. We wear red and tan here.”

Woman: *shouting* “Everyone here is so rude!”

(The employee and I exchange looks, and when she’s out of earshot we burst out laughing.)

Employee: “You’re wearing scrubs, for God’s sake! Is she colorblind or something?”

Me: “The worst part is, this happens every time I go shopping in my scrubs. This was just the most… interesting incident.”

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