Still Not Masking Their Attitude

, , , | Right | October 15, 2018

(It’s been a fairly normal weekend afternoon when a man walks in with a paper package and wet rag under his arm, and a utility mask around his neck. Shortly afterwards, he puts the utility mask onto his face and continues walking around. A few minutes later, he approaches my coworker at the register and places the wet rag and paper package, which is also wet on the bottom, onto the counter.)

Customer: *mumbles something*

Coworker: “I’m sorry, can you repeat that?”

Customer: *mumbles again*

Coworker: “I’m sorry, sir, I can’t understand you with the mask on; could you take it off for a moment?”

Customer: *sighs heavily and picks up the package and rag, then walks away*

Coworker: *looking to me* “What in the world just happened?”

A Pointed Conversation

, , , , | Right | October 15, 2018

(I am the next customer in line witnessing an exchange between the customer ahead of me and the cashier. This grocery store has a points card program. All you have to do is register the card online, load your weekly offers, and show it when you shop. The man in front of me has handed the cashier his points card, but there is no point balance on the receipt.)

Customer: “What the f*** is this?! I didn’t get any points?!”

Cashier: “Oh, that just means you haven’t registered your card yet. Keep your receipt, go online and register it, and then you can bring your receipt back to collect the points.”

Customer: *now getting visibly angry* “What the h*** are you talking about? I have had this card for a month; of course it is registered!”

Cashier: *scans card* “No, sir, this card does not have an account registered to it yet; you have to go online to do that.”

Customer:You don’t know what you’re talking about! Rescan these. I want my points!

Cashier: “I don’t have to rescan them, sir. You can just take your receipt to customer service over there, and they can put the points on as soon as your card is registered.”

Customer: “You will rescan them and give me my points!

(This is where I step in:)

Me: “Hey. She told you already: go on the f****** Internet and register it, and then come back for your points. There are four other people in line that you are holding up for no reason other than your own ignorance.”

Customer: “Well, that’s all she had to say. Spoutin’ all this s*** about goin’ online.”

Me: “What did you think the Internet is?”

Customer: “F*** this!”

(He slammed down his card and receipt and walked out with his stuff. I took his receipt over to customer service and collected his points.)

The Mutant Kind, Ma’am

, , , , , | Right | October 15, 2018

Customer: *pointing to roast beef dip on menu* “What kind of chicken is this?”

Server: “It’s roast beef, ma’am.”

Customer: “I know what it says, but what kind of chicken does it come from?”

An Evergreen Lone Star

, , , , , , | Right | October 15, 2018

(My business is located in Tyler, Texas, and I answer the phone with our business name. I have a customer that has called to price some gravel from an odd area code, but I don’t think much of it due to the high volume of my customers with out-of-state area codes. We figure out what kind of gravel he wants and are now trying to price the delivery. )

Me: “Are you in Tyler, or one of the surrounding towns?”

Customer: “No, I’m not in Tyler, but I’m in [Completely Unfamiliar Town] nearby.”

Me: “I’m sorry. Say again?”

Customer: “I’m in [Completely Unfamiliar Town].”

Me: “I apologize, sir, but I’m not familiar with that town. Can you tell me where it is in relation to Tyler so I can look it up?”

Customer: *after being pleasant so far* “ARE YOU FREAKING KIDDING ME?! HOW DO YOU NOT KNOW WHERE THAT IS? HOW DID YOU GET YOUR JOB AND NOT KNOW THE AREA AROUND TYLER, WASHINGTON?!”

Me: *pause* “That would be because you’ve called Tyler, Texas, sir. We’re not in Washington.”

Customer: “Oh, uh…” *hangs up*

It’s A Family Business

, , , | Right | October 15, 2018

(I answer the phones for our company.)

Me: “[Business].”

Caller: “Hello! Is [Owner’s First Name] there?”

Me: “No, I’m sorry, he’s not. Can I take a message for you?”

Caller: “Are either one of your parents home?”

Me: *pauses, caught off guard* “I’m 25. And this is a business.”

Caller: *stammers and hangs up*

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