icon_extrastupid

Always One Answer Ahead

| USA | Bizarre, Extra Stupid

(I work in customer service for a large pharmaceutical wholesaler. I speak to a lot of busy pharmacists who are too busy to listen to me, but this one took the cake!)

Customer: “Can you tell me when [item] will be back in stock?”

Me: “I’d be happy to help with that! Bear with me a few moments while I look it up, please.”

Customer: “Can you look it up?”

Me: “Certainly, it will just take a few seconds to populate.”

Customer: “Do you see it?”

Me: “It’s almost loaded… Okay, I do apologize, but it looks like my information for this item is outdated. I will need to check with the distribution center for an update.”

Customer: “Can you find out from the distribution center?”

Me: “Yes, sir. I will send them a ticket and call you back with their response.”

Customer: “Will you call me back?”

Me: “Yes. May I verify your phone number is [number]?”

Customer: “Thank you! Bye!”

(Fortunately, it was the correct number. I was worried, since he didn’t seem to hear most of anything else I had said!)

icon_money

Credited With The Best Solution

| BC, Canada | Bad Behavior, Money

(I work for the phone company and, like any other company, prices, promotions, and packages changed over time. I get a call from this customer who has a grandfathered single-line package for $20.95/month that due to some error got changed to the going price of $21.00/month for the same package. The customer calls in to complain. )

Customer: “My price got changed and now I’m paying more! I’m very angry!”

Me: “Yes. I can see what happened. There mus—”

Customer: *cutting me off in mid-word* “I demand to be given the old price back.”

Me: “The old price was grandfathered but we should be abl—”

Customer: *cutting me off again* “I’m sick and tired of you people always cheating me on my bill. I want to talk to a manager!”

Me: “I was going to suggest giving you a $5.00 credit. That would cover you for the next eight years and then you could call back in for another credit at that time.”

Customer: “F*** you, a******!” *click*

icon_money

Minimum Wage And Maximum Rudeness

| GA, USA | Bad Behavior, Money

(I work at one of the few McDonald’s in Georgia where the company has started to use the electronic kiosk ordering stations that are used in Europe. A lot of customers feel the need to explain to me that they think these machines are a response to people wanting a $15.00 minimum wage and will eventually put me and other employees out of a job. Usually I ignore the minimum wage comment and explain to them that the reason I actually got my job in the first place is because of these machines, as I help people who don’t know how to use them, but one time someone takes things an [unnecessary] step further. About three months into my time working here, two men in their late-thirties-to-early-forties come in.)

Me: “Good morning. I can take your order right here if you’d like.”

(Both men briefly look at the regular registers, but end up walking back over. The first customer lists off his order very quickly, but I manage to punch in everything on the first try. I start taking his friend’s order when the first customer turns to him and says this:)

Customer: “You know what these machines are for, right? It’s because people want a fifteen-dollar minimum wage.”

(By now I am more than used to this sort of talk, so I decide to ignore him and continue to take his friend’s order. But the first man isn’t done.)

Customer: “Can you believe it? Fifteen dollars an hour, to work at McDonald’s!”

(Normally I pride myself on smiling and staying professional even when I have customers that are jerks, but seriously? I am standing RIGHT THERE! The customer then walks away to wait for his order, so he doesn’t see the death glare I am apparently giving him. His friend notices, though, and gives me the most sincerely apologetic look I’ve ever seen.)

Me: “Just so you know, he’s wrong. He’s not the first to say it, but he’s wrong.”

(He starts to apologize, but I just wave him off.)

Me: “Please don’t feel like you need to apologize for him.”

(He looks relieved that I am not mad at him, and I finish taking his order.)

Customer’s Friend: “I hope you have a nice day, ma’am.”

Me: “You too, sir.”

(Moral of the story: A little politeness goes a long way, and if you’re going to be an a**-hole to people, at the very least do it out of earshot!)

icon_badbehavior

Rental Mental

| NM, USA | Bad Behavior, Family & Kids

(I worked in a movie rental store. We give out membership cards to bring up their account but we also take ID to look up the account. You can have any number of additional people verified to rent movies from your account but they must have their own ID to show that they are who they say they are. Two girls walk up to my register.)

Me: “Did you find everything okay, and will this be all?”

Customer #1: “Yes. Just these two.”

Me: “All right, do you have your membership card?”

Customer #1: “Yeah, it’s under [Actual Member’s Name] and we’re both on the account.”

(I proceed to look it up, confirm that this is the account, and see that there are about four names on the account that are allowed to rent.)

Me: “All right, I just need to see either of your ID’s so I can confirm one of these is you.”

Customer #2: “We don’t have ID’s but we always rent without them.”

Me: “I’m sorry, but I can’t let you rent these if you don’t have an ID or membership card.”

Customer #1: “Well, can we get our own membership card?”

Me: “I’m sorry, but you need an ID to get a membership card.”

Customer #2: “They ALWAYS let us rent without ID. Why aren’t you just letting us?”

Me: “If they are, they aren’t doing their job correctly. If I knew you personally, or if any of our associates knew you personally, I could call them up here to confirm your identity.”

(Both customers don’t say anything; they just stomp out. I get a phone call about 30 minutes later.)

Me: “[Opening Lines], how may I direct your call?”

Customer #3: “DID YOU TELL MY DAUGHTERS THAT THEY COULDN’T USE MY ACCOUNT?!”

Me: “Yes, I did. They didn’t have any ID on them and they didn’t have a membership card. If you send them with the membership card, I can rent to them, no problem, ma’am.”

Customer #3: “They’re six-f******-teen years old! Of course they don’t have ID’s, you dumb b****!”

Me: “Like I said, ma’am, they don’t need ID’s if they have the membership card. If you lost yours, you yourself can come in and request new ones. They come with two key-chain cards and one normal card, so you can give the key-chains to whomever you wish.”

Customer #3: “I’ve never had ANY employee tell my daughters they needed ID or one of your d*** cards. If they can tell you my name, let them rent on my account! It’s my account so I can choose how it’s run!”

Me: “I can’t allow that, ma’am.”

Customer #3: “What the f*** do you mean you can’t?! I just told you to!”

Me: “If I did that, ma’am, anyone who came in, and I mean anyone, whether you know them or not, could come in, say your name, rent 10 new movies, and return them late, causing enormous late fees on your account. He could also never return the movies. If that happens, you, and ONLY you will be responsible for paying for the movies in full. If you would like your account to be usable by ANYONE knowing your name, I can talk to my manager and see what we can do for you.”

Customer #3: “THAT DOESN’T MAKE ANY F****** SENSE BUT FINE! My daughters are going back to get those movies and then we are cancelling my account!”

Me: *before she hangs up, in the cheeriest voice I can manage* “Be sure they have the membership card with them.”

Customer #3: “You’re a f******* b****!”

(The girls did come back and scowled at me the entire time I processed their transaction. They then asked to cancel the account. I explained they would need to return any and all movies they had out and, also, I would need to see the member and her ID card to do so. If looks could kill, I would be dead.)

icon_hotels

Room For Annoyance

| St Andrews, Scotland, UK | Hotels & Lodging

(I work in reception at a small family-run hotel and I am helping in the restaurant one afternoon. We have a large group of senior citizens staying with us. One of them calls reception, and as I am downstairs in the restaurant, it gets bumped downstairs.)

Guest: “Hi, can you transfer me to Mr. Smith’s room, please?”

Me: “Sure. I’m down in the restaurant at the moment, so I don’t know Mr. Smith’s room number. Would you happen to know so I can transfer you?”

Guest: “No.”

Me: “All right, then. If you’ll give me just a moment, I’ll transfer you to the reception desk and take your call up there.”

(As I hang up the phone, it disconnects the call. The guest, however, thinks he is still on hold, and keeps his phone off the hook. I get back to reception and am unable to call him back, as the line is busy, so I run up to his room on the top floor.)

Me: *knocking on the door* “Hello! It’s [My Name] from reception! Sorry, but we were disconnected.”

Guest: *not even opening the door* “What?”

Me: “We got disconnected so I wasn’t able to transfer your call.”

Guest: “Are you on the phone?!”

Me: “No… I’m outside your door!”

Guest: *still not opening the door* “Well… can you transfer me to Mr. Smith’s room?”

Me: “Not from here! But you can call him by dialing his room number, 114.”

Guest: “hrrrumph…”

Page 6/2,995First...45678...Last