Why The Customer Isn’t Always Right

, | Right | March 21, 2008

(I was working at an unusually small location for an otherwise large pet store chain. Because of our size, we needed to store large heavy items like aquariums on the top shelves. On this particular night, we were shorthanded and I was one of only two people working.)

Customer: “I need a 55-gallon aquarium.”

Me: “Just a moment, I will need to call my co-worker back here to help me get it down.”

Customer: “Ok, well, I’m in a hurry.”

(At this point, I call my coworker, and he says he will be back as soon as he has cleared the line that has formed at his register.)

Me: “It will be just a few minutes before he can come back and help me.”

Customer: “I’m in a hurry, I really need it now!”

Me: “I’m very sorry, but that is a heavy item, and I will not be able to get it down on my own.”

Customer: “Like h*** you won’t! I said get it for me now! The customer is always right!”

(This repeats for several minutes, before I finally decide I’ve had enough. I go get a ladder, and attempt to get the aquarium down. Predictably, I cannot hold it, and the thing falls and shatters to pieces all over the floor. The guy stands there dumbfounded, not quite understanding what just happened.)

Me: “As you said, the customer is always right! There you are sir, enjoy your new aquarium.”

1 Thumbs
4,747

Oh, What’s A Little Third Degree Burn Anyway

, | Right | March 21, 2008

(In high school I worked at a do-it-yourself pottery painting store. Customers would purchase a blank piece of pottery and paint it with colored glazes, and we would fire the finished pieces overnight in kilns. Pick-up time for pieces is 6:30 pm. A customer shows up at 10 am wanting her piece.)

Customer: “Yeah, I painted something yesterday and I want to pick it up.”

Me: “I’m sorry, but your piece is still in the kiln. I can probably have it to you by 4 if you can’t wait until 6:30.”

Customer: “Why can’t I have it now?”

Me: “Because it’s still in the kiln, and it needs to finish baking and cool for several hours before I can take it out.”

Customer: “But can’t you just get mine out now?”

Me: “I’m sorry, but the kiln is running at 1600 degrees and is locked shut. Even if I could get it open and get your piece out without killing myself, the piece would shatter from cooling too fast.”

Customer: “Can’t you just get it out?”

Me: *facepalm*

1 Thumbs
2,412

I’m Sure They Can Make An Exception

| Right | March 21, 2008

(An elderly woman drives up in her Mercedes and asks about our services.)

Woman in her Mercedes, after hearing prices: “These car washes aren’t expensive enough!” *drives away*

Manager: “I would’ve charged her more if she asked.”

1 Thumbs
2,136

The Estrogen Empire Strikes Back

, , , | Right | March 20, 2008

(A customer had a complaint about his food. He refused to let the woman working the register help him.)

Man: “I want to talk to a manager.”

Female employee: “Yes, sir.”

(The employee gets a shift manager to help her.)

Shift Manager: “Can I help you, sir?”

Man: “No, I want a manager!”

Shift Manager: “I am a shift manager, sir.”

Man: “I want to see the store manager!”

Shift Manager: “Uhm, okay, sir, I’ll be right back.”

(I was in the office working on the crew schedules for the next week. Shift Manager comes in and asks me to deal with the customer. She didn’t need to explain. I’d heard it all… He was very loud. I went to help deal with the situation.)

Me: “Can I help you, sir?”

Man: “I want to see a f**king God-da** manager! Where’s the @#$%ing store manager?”

Me: “I am the store manager, Sir.”

Man: “I want to speak to a male manager!”

Me: “Sir, all of my shift managers are female. As, clearly, am I.”

(Actually, every person working that day was female.)

Man: “I demand to speak to your d*** f***ing boss!”

Me: “I can get you a number so you can call my district manager, sir. Will that be okay?”

Man: “Finally! DO IT NOW!”

Me: “Yes, sir. Just a second.”

(I go into my office and grab one of the district manager’s cards.)

Me: “Here you are, sir. If you give HER a call, I’m sure SHE will be happy to help you.”

(I thought he was going to have a heart attack after that. Purple was definitely not his color.)

1 Thumbs
10,455

Just Another Day In Stonerville

, | Right | March 20, 2008

I work at a gourmet sandwich company. We can make sandwiches for delivery, pickup, or sit-down. We often get calls from a lot of stoners that want their sandwiches delivered. Probably for “munchies.” It’s about 4pm on Saturday when I get this call.

Me: “Welcome to [sandwich shop], this is Molly. How can I help you?”

Stoner 1: “Hey… yeah…”

Me: “How can I help you today, sir?”

Stoner 1: “What?”

Me: “Would you like to order something?”

Stoner 1: “Yes…”

(After about two minutes of silence…)

Me: “Hello? Are you still there, sir?”

Stoner 1: “Yeah, I’m waiting for you to like, ask me what I want.”

Me: “…Okay, what would you like?”

Stoner 1: *tells me his order*

Me: “Would you like anything else with that?”

Stoner 1: “Yeah… get me a cookie.”

(At this point, I hear a plethora of other stoners in the background.)

Stoner 2: “Cookies!? Where?”

Stoner 1: *laughing* “Dude, I’m on the phone with the cookie company!”

(Now I can hear Stoner 2 grab the phone and he begins talking to me.)

Stoner 2: “Hey, cookie company? Make that two cookies!”

Stoner 3: “Four cookies! I want two!”

Stoner 2: “SIX COOKIES!”

Me *trying not to laugh* “Okay, sir, will that be all?”

Stoner 2: “Yeahhhhhh.”

Me: “Will that be for pickup or delivery?”

Stoner 2: “Delivery…” *gives address*

Stoner 1: “DUDE, WHAT IF SHE’S A NARC?”

Stoner 2: “S***! You know that address I just gave you? I lied about it!”

(Now I decide to have a little fun with them, considering they wasted my time.)

Me: “Okay, but as a little treat, I’m going to have it delivered anyway. My car will be the one with red and blue flashing lights that reads P-O-L-I-C-E on the side.”

Stoner 2: “A car with lights? That’s awesome!”

Stoner 1: “Dude, she means the police!”

Stoner 2: “S***!” *click*

(We ended up delivering to them anyway, because TECHNICALLY they never canceled their order. Our delivery guy came back with the full order, telling us that someone answered the door to tell him no one was home.)

1 Thumbs
8,400