Customer Service: Once Bitten, Twice Shy

| Right | May 21, 2009

Customer: “Hi, can I get my dogs nails clipped?”

Me: “Yes, have you been here before?”

Customer: “Yes.”

Me: “Okay.” *pulling up info* “It looks like your dog’s rabies certificate expired last month.”

Customer: “I have the papers at home. I’ll bring it in next time.”

Me: “Sorry, sir, we need the current rabies certificate to do nails.”

Customer: “So you don’t want to do them?”

Me: “I can’t do them, sir. It’s our policy.”

Customer: “I thought that was just for grooming.”

Me: “No, sir, it’s for all services. I can’t–”

Customer: “Fine, I’m never coming back again!” *storms out*

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Where There’s A Pill, There’s A Way

| Right | May 21, 2009

(A customer comes in with a prescription for a narcotic pain reliever. He says that he was at the hospital with his wife and the hospital stole his pills, which is why he needs to get this prescription filled, even though his last prescription was just filled a few days ago.)

Me: “OK, sir, I talked to your doctor and he says I can fill your prescription.”

Customer: “Great, can I wait? I have no pills left and I really need it.”

Me: “It’ll be about 10 minutes.”

(10 minutes later.)

Me: “OK sir, your prescription is ready.”

Customer: “Hey, are those pills the same as this?” *holds up pill*

Me: “I thought you didn’t have any pills left, sir.”

Customer: “Well…I bought this off the street, to be honest with you.”

Me: “Oh…good.”

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Best Bytes In The Bunch

, , , | Right | May 20, 2009

(An elderly man approaches me to purchase a Mac laptop for his granddaughter.)

Customer: “Hey, I have some questions about that laptop.”

Me: “Sure, what can I help you with?”

Customer: “That laptop is an Apple, right?”

Me: “Yes.”

Customer: “I’m buying it for my granddaughter, but she’s allergic to apples. Can I get the same one, but in another fruit?”

Me: “…what? You do know that the laptops aren’t made of apples?”

Customer: “Then why display only an apple? It should be a selection.”

Me: “…I’ll get someone to help you.”

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Tall-Size Steps Towards Venti-Size Change

, , | Right | May 20, 2009

(A regular customer comes through the drive-thru. She’s a difficult person to deal with and we have a new barista on bar tonight.)

Customer: “My usual, please.”

(I take her money and keep an eye on our new barista while he makes her tricky drink. He makes it just right. When the barista hands it over to me, she pulls a face suddenly.)

Customer: “Who’s THAT?”

Me: “Oh, that’s [Name], our newest barista! He took extra care with your drink tonight. I was watching.”

(I had been watching him make it and knew it was perfect. She then took a sip and made a face.)

Customer: “Too sweet! Honey, could YOU just make it for me? YOU always get it right.”

Me: “Sure.”

(I go to the bar and pretend to make things next to the new guy, who is really making her drink. Then I walk over and hand the new barista-made beverage out to her.)

Customer: *sipping* “Mmm! PERFECT! I knew YOU wouldn’t let me down!”

Me: “Actually, [Name] made that one, too. I just kept an extra eye on him to make sure it was absolutely perfect, and now he knows exactly how to do it for next time, too!”

Customer: “….uh… well…it IS a little OFF, but I’ll let it slide this time.”

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A Number 666 With A Side Of Brimstone

, , , | Right | May 20, 2009

(After serving them their fast food, a woman with a family of six runs up to the counter, furious.)

Customer: “You! You stacked our food wrong! Now my kids are crying!”

Me: “Pardon?”

Customer: “Come look!”

(She brings me down to their table, where their three pre-teens are crying their eyes out and her husband looks incredibly frustrated.)

Customer: “Look!”

Me: “Ma’am, I don’t see anything wrong with your food–”

Customer: “[Child #1] is supposed to eat first, but his food is on the bottom! We won’t be able to get it without moving the other things!”

Me: “I don’t think I understand.”

Customer: “He’s the first person on the left! He has to eat first, or Satan will claim his soul!”

Me: “Uh…”

(I decide to ask counter-clockwise around the table what everyone ordered, and hand them their food out off the pile.)

Customer:, “Oh, thank you! You will serve as a warrior of God someday!”

Me: “…right.”

(That family still shows up once a month or so, and suffice to say, I always run out to see what order they’re sitting in before I serve their food.)

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