Iraq, Land Of Crappy Return Policies

| | Right | August 22, 2008

Customer: “Hi, I wanted to return this set of knives and your cashier wouldn’t let me.”

Me: “When was the original date of purchase, ma’am?”

(She hands me a receipt.)

Me: “Oh, I’m sorry ma’am. Since you bought these over 60 days ago, we won’t be able to refund your money.”

Customer: “But I don’t want them anymore. Just take them back and give me my money.”

Me: “I’m not able to do that, ma’am.”

Customer: “But I don’t want the g**d*** knives! Take them!”

Me: “Ma’am, it is not in my power to do a return for you.”

Customer: “Well, then get someone who can, g**d*** it!”

Me: “Ma’am, you don’t understand. After 60 days, the system locks out the transaction. It is in nobody’s power to refund you.”

Customer: “You g**d*** incompetent pieces of s***! I don’t want these f***ing knives, and I want you to take them back now!”

Me: “There is nothing I can do to help you, ma’am.”

Customer: “It’s because of f***ing fascists like you that we’re at war in Iraq! Do you realize that? THIS IS YOUR FAULT!”

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And The Problem Solves Itself

, , | | Right | August 22, 2008

Me: “Thank you for calling. May I please verify your address and phone number?”

(The caller rattles off an address, including the apartment number.)

Caller: “… that’s why I’m calling. What’s this about a ‘dog’ in my address?”

(I notice her address has the words “DASIN DOG”.)

Me: “I’m sorry, ma’am. I have no explanation for that. I can certainly remove it. Also, we don’t seem to have your apartment number. Would you mind repeating that for me?”

Caller: “D! D as in Dog!”

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Step 35c: Ask Customer To Reboot Dumbo

, , , | | Right | August 22, 2008

Customer: “Hey, all the computers in the store are down.”

Me: “Yep, I can’t ping your servers or anything. Are you in the computer room?”

Customer: “Yep.”

Me: “What’s on your console?”

Customer: “Hang on, let me get a flashlight.”

Me: “A flashlight? Why do you need a flashlight?”

Customer: “We’re in the middle of a power outage.”

Me: “Umm… sir, the computers won’t work without power.”

Customer: “Are you sure? They fixed it last time.”

Me: “Pretty sure… I’ve been doing this a while. How did you lose power?”

Customer: “An elephant stepped on the transformer.”

Me: “An… elephant?”

Customer: “We’re having a parking lot carnival, and an elephant got away from the handler.”

Me: “Ah, yes, I should have known… Those pesky elephants always causing us these problems.”

Customer: “What? Really?”

Me: “Yeah… Call us back when you get your power restored.”

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And They Say Time Travel Is Impossible

| | Right | August 21, 2008

Customer:¬†”How much longer is your department open today?”

Me: “Two hours.”

Customer: “Oh… uhm, you on Mountain Time, then?”

Me: “No, we’re on Pacific.”

Customer: “I’m in Mountain time, so in reality, you’re only there another hour.”

Me: “Sir, seriously, we’re here another two hours regardless of what time zone you’re in.”

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Sure, Let Me Get On My Hamster Wheel

| | Right | August 21, 2008

(This was during a HUGE power outage in New York. The entire city was out of power.)

Me: “Thanks for calling, my name is Carrie. How can I help you?”

Customer: “My TV is not working.”

Me: “Okay, what’s it doing?”

Customer: “It won’t turn on.”

(I notice that the customer is in New York.)

Me: “The power is out through your entire city.”

Customer: “But my TV won’t turn on.”

Me: “Right, your TV runs on electricity, and won’t work without it.”

Customer: “I just want to watch TV! Why won’t it turn on?”

Me: “Can you go to a light switch and see if that works?”

Customer: “That’s not why I called! I want to watch TV.”

Me: “Without power, you won’t be able to watch your TV.”

Customer: “Then fix it!”

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