Testing The Testers

| | Right | May 15, 2009

Me: *on the phone* “**** Admissions, this is ****. How may I help you?”

Caller: “Hello. A man called me from your office yesterday. Can you tell me who that was?”

Me: “Well, there are a number of men who work in our office. Do you remember his name?”

Caller: “It was a man.”

Me: “I understand that, ma’am. However, there are five men in our office who could have called you.”

Caller: “Can you list them for me?”

(I proceed to list the males who work in our office.)

Caller: “No, those don’t sound right.”

Me: “I’m sorry, ma’am, but those are the only men who work in this office.”

Caller: “It was a man!”

Me: “Yes, I understand. However, I can’t help you unless you know any more details. Can you tell me what the call was regarding?”

Caller: “It was a man! That’s all I know! Please transfer me to the man who called me! You should be able to know who called me!”

Me: “I’m sorry, we don’t track calls that go out. That’s a privacy issue. However, if you could just give me some details…”

Caller: “My son’s name is ****. Why can’t you figure out who called me?!”

(I proceed to look up the counselor responsible for her son’s area of the country.)

Me: “All right, I have the name of the man right here. Would you like me to transfer you?”

Caller: “No, it’s all right. I’ll call him myself.” *hangs up*

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The World: America’s Theme Park

| | Right | May 15, 2009

(Note: this takes place at our cafe in Kuranda, Australia.)

Tourist: “Lady, how about we make a deal? I wanna buy this bottle from you.”

Me: “Oh, sorry. We only have four of the blue ones and they’re not for sale.”

Tourist: “So you’re telling me I can’t buy this?”

Me: “Yes… I know it’s a nice bottle, but we do need it for the water.”

Tourist: “Lady, I don’t think you understand what I’m getting at.”

(The tourist pulls a wad of US money from his wallet.)

Tourist: “I got REAL money here!”

 

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Miracle On 24th Street

| | Right | May 15, 2009

(I had activated a phone for a new customer with a standard two-year agreement. The next day, she comes back into the store, clearly irritated.)

Me: “Hi, welcome back. How is your new phone working?”

Customer: “You messed up my contract. You need to fix it.”

Me: “Okay, what is the problem with your contract?”

Customer: “You said I had a two-year contract, but on this paperwork it says 24 months. You need to fix it.”

Me: “Ma’am, there’s nothing wrong with the contract.”

Customer: “Yes, there is. You said two years and this says 24 months!”

Me: “Ma’am… how many months are in a year?”

Customer: “Twel–oh…well, now I feel stupid!”

 

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Pepperoni Pizza With A Side Of Pointless Paranoia

, | | Right | May 15, 2009

Me: “9-1-1, police, fire, or ambulance?”

Caller: “Help, please God, help!”

Me: “Sir, what’s the emergency?”

Caller: “Someone’s trying to break into my house! Please, send the cops!”

Me: “Calm down… the police are well on the way as we are talking.”

Caller: “I don’t want to die! Oh my God, why me?”

Me: “Sir, take a deep breath. Do you know this person?”

Caller: “Yeah, I ordered some pizza, I paid, and he gave it to me. I can see through the window it’s him… he’s pounding on my door trying to get in! Where are the cops?!”

Me: “Sir, I’ll stay on the phone with you if it makes you feel safer. Can you yell what he wants?”

Caller: “Okay…” *yells toward the door* “What do you want, man?!”

Pizza guy: *faintly, behind the door* “You forgot your change!”

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These Hallowed Halls Of Fancy Book Learnin’

| | Right | May 14, 2009

(This took place in our college library.)

Me: “Could I help you find something?”

Patron: “Yeah, I’m looking for a book.”

Me: “We have lots of books here. Is there anything in particular you’re looking for?”

Patron: “Yeah – ‘Tuesdays With Morrie’. Do you have it?”

Me: “Well, if you sit at one of the computers, I can show you how to use our system and we can look it up.”

Patron: “Never mind, I’ll just look around.”

(A few minutes pass, then he walks up to me again.)

Patron: “I couldn’t find it. Do you have ‘Tuesdays with Morrie’?

Me: “I can show you how to look at our system and see if we have it.”

Patron: *angry* “I didn’t come to college to learn anything!”

Me: “Sir, I don’t think I can help you.”

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