Picture Imperfect

| United Kingdom | Right | April 3, 2010

(I am speaking to a woman who is wanting to specify a ring valued at £4,000.)

Me: “Okay, so just to let you know that because the item is valued at over £1,500, you will need to provide proof of its value if you do have to make a claim on it.”

Customer: “So a receipt would be okay?”

Me: “That’ll be fine, but for peace of mind a lot of people take pictures of their more expensive items in case they do need to claim on them because of loss or theft.”

Customer: *long pause* “Um… how am I supposed to take a picture of it if I have lost it?”

Me: “You…you take a picture of it before you lose it.”

Customer: “Oh! That makes more sense now. I thought you were saying I’d have to find it again so I can take a picture to claim for it.”

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Lost In Time And Retail Space

| Billings, MT, USA | Right | April 3, 2010

(I’ve worked in the store for over a year. There is also a small pin on my badge saying ‘serving you since 2008’.)

Customer: “Hi! Are you new? I haven’t seen you here before.”

Me: “Actually, no, I’ve worked here for a year and a half.”

Customer: “No way! I shop here everyday! I’ve never seen you!”

Me: “Sir, I assure you that I’ve worked here for that long. Look at my name badge.”

Customer: “I want to see your manager! You’re a liar! It says you’ve been here since 2008!”

Me: “I have.”

Customer: “Who did you steal that pin from?”

Me: “It’s mine.”

(My manager comes over.)

Manager: “How can I help you?”

Customer: “This girl is a liar! She’s says she worked here since 2008!”

Manager: “She has.”

Customer: “2008 hasn’t even happened yet!”

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Rejection Incognito

| New York, NY, USA | Right | April 2, 2010

(A young boy walks in. It is February.)

Me: “Hello, is there something I can help you find today?”

Customer: “Hi, do you remember me?”

Me: “No, sir, not really.”

Customer: “C’mon, you’re going to tell me you don’t remember me? Remember, I came during the summer! Oh, I know why!” *takes off hat* “How about now?”

Me: “Sorry, still nothing. Is there anything I can help you find though?”

Customer: “No, I just came in to see if you remembered me.” *walks out dejected*

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Talk Is Cheap, Texting However…

| Utah, USA | Right | April 2, 2010

(A customer walks up to our cell phone store looking very frustrated.)

Me: “Hi, how can I help you today, sir?”

Customer: “Yeah, I have charges on my bill for text messaging, but I have unlimited texting. Why did you charge me?”

Me: “Ok, well let me look up your account and take a look.”

(I look up the account and notice that he activated his service two weeks ago and doesn’t have a balance yet.)

Me: “Sir, your balance right now is at $0.00. You don’t owe us anything yet.”

Customer: “Yeah, you said I do! You sent me a text message about it!”

(He pulls out his phone and shows me a text that says he owes $29.95 worth of texting to premium girls-chat website.)

Me: “We haven’t charged you, but that company charges you if you use their…services.”

Customer: “So I have to pay 29 bucks?”

Me: “Yes, sir.”

Customer: “Well I’m going to delete her from my phone then, because she’s really expensive!”

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Not Remotely Intelligent, Part 2

| Frisco, TX, USA | Right | April 2, 2010

(Due to a power outage, all movies have stopped. After employees visit each theater to tell customers what is happening, the power comes back on.)

Me: “Ladies and gentlemen, we are going to get your movie back on screen in just a moment.”

(The movie starts up. Unfortunately, when a projector gets cut off in the middle of the movie, it is about two minutes later in the film than when the power cut out.)

Customer: “Rewind the movie!”

Me: “I’m sorry, there is no way to rewind a film sir.”

Customer: “Just use the remote!”

Me: “Sir, movies on film are not like DVDs or VHS tapes. You cannot simply rewind it.”

Customer: “Shut up and give me the remote, I’ll do it!”

 

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