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Room For Annoyance

| St Andrews, Scotland, UK | Hotels & Lodging

(I work in reception at a small family-run hotel and I am helping in the restaurant one afternoon. We have a large group of senior citizens staying with us. One of them calls reception, and as I am downstairs in the restaurant, it gets bumped downstairs.)

Guest: “Hi, can you transfer me to Mr. Smith’s room, please?”

Me: “Sure. I’m down in the restaurant at the moment, so I don’t know Mr. Smith’s room number. Would you happen to know so I can transfer you?”

Guest: “No.”

Me: “All right, then. If you’ll give me just a moment, I’ll transfer you to the reception desk and take your call up there.”

(As I hang up the phone, it disconnects the call. The guest, however, thinks he is still on hold, and keeps his phone off the hook. I get back to reception and am unable to call him back, as the line is busy, so I run up to his room on the top floor.)

Me: *knocking on the door* “Hello! It’s [My Name] from reception! Sorry, but we were disconnected.”

Guest: *not even opening the door* “What?”

Me: “We got disconnected so I wasn’t able to transfer your call.”

Guest: “Are you on the phone?!”

Me: “No… I’m outside your door!”

Guest: *still not opening the door* “Well… can you transfer me to Mr. Smith’s room?”

Me: “Not from here! But you can call him by dialing his room number, 114.”

Guest: “hrrrumph…”

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Unable To Provide Console-ing Advice

| Kent, England, UK | Crazy Requests, Technology

(I work as a sales assistant for a popular video game retailer, and part of what we do as a company is trade in old consoles and games for cash or credit. In order for us to trade them in, they need to be in a sellable condition with all parts present.)

Customer: “Hi, we’re looking to trade in our [Console #1].”

Me: “Sure thing, I’ll just get everything out to test it.”

(Upon taking the console out of the bag it was presented to me in, I untangle the cables to find out that they’re missing an AV cable.)

Me: “Do you have an AV cable or HDMI cable with you as well?”

Customer: “No? Why would I need that?”

Me: “Well, in order to proceed with the transaction I need to test the console, which I can’t do without an AV or HDMI cable.”

Customer: “That’s ridiculous. Why can’t you just use one of your cables? You must have hundreds.”

Me: “We can’t use other cables because we also need to sell the console with a connecting cable for the TV. Every console is sold with an AV cable, so we need to trade every console in with one.”

Customer: “But I had to buy a HDMI cable separately when I bought the console!”

Me: “Yes, but the AV cable should have come with it. You can either find it at home or buy one from us and take the value off your trade-in.”

Customer: “That’s absolutely disgraceful! Just take the console without the damn AV cable.”

Customer’s Wife: “I had the exact same problem when I came to trade in [Child]’s [Console #2]! This is not acceptable.”

Me: “A [Console #2] is different as it is a handheld console. Every non-handheld console is sold with a connecting cable to connect it to a TV. You can buy one today or I cannot trade in your console.”

Customer: “In that case I’ll take my business elsewhere!”

(The couple stormed out with their console and headed to a rival store. About 30 minutes later I saw them walk past our store, Console #1 and all.)

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Waiting Your Turn Takes A Turn

| Canada | Hotels & Lodging

(I work for a call center to book hotel reservations. A client calls in asking for the hotel itself. This happens all the time when the client thinks that we are the hotel when we are just a booking agency.)

Me: “How can I assist you?”

Guest: “I’m looking for the hotel.”

Me: “You’ve reached a booking agency. How can I help?”

Guest: “Oh, no, I’m already at the hotel. I’ve called down to the front desk but they aren’t answering the phone.”

Me: “They are probably busy. Why don’t you head down to the front desk to see if someone can assist you personally?”

Guest: “I was down there and they are really busy!”

Me: “…”

Guest: “You mean I have to wait?”

Me: “Yes…”

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Some Customers Are Just Too Much

| Glens Falls, NY, USA | At The Checkout, Bizarre

(I am in my second year of employment as a bagger at a higher-end grocery store that sells itself on its all natural and organic products, all of which are at a significant mark-up. It’s late at night; the only people on the floor are two service leaders and me. A customer with a cart near overflowing comes to the register. She unloads her cart, almost entirely comprised of organic foods, and we set about getting the order completed. I am nearly finished bagging.)

Cashier: “That will be [three-figure price].”

Customer: *stated, with no emotion in her voice* “Oh, that’s too much.”

(As it is late, we are tired, and unsure of what the customer wants us to do about it.)

Cashier: “Well, most of what you bought was all organic, and that is more expensive than the non-organic.”

Customer: *still emotionless* “That’s too much.”

(At this point, the customer starts looking around, and it occurs to us that she is hoping another customer, of which there are none, will heroically come to her rescue and pay for the not insignificant cost of her groceries. Upon realizing that she is alone, she looks back at us.)

Customer: “I only have 75 dollars.”

Cashier: “Well, would you like us to take something off of your order?”

Customer: “Yeah, lemme see…”

(The customer proceeds, taking no more than two items off at a time, again hoping that someone will come to her financial rescue. A half-an-hour later, we have reduced her order to only a handful of very expensive items, but are below the 75 dollar limit. She pays, and walks out, leaving the belt covered in her excess groceries. As the woman leaves the building, the cashier turns to me.)

Cashier: “Did she really think someone was going to pay for her groceries at 10:30 at night?”

Me: “I try not to think about it. It just makes my head hurt.”

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I’ve Come As The Mommy

| Lakewood, OH, USA | At The Checkout, Awesome Workers, Family & Kids, Holidays

(I go into a burrito restaurant on Halloween, where they are offering burritos for three dollars if you come in costume. I am not wearing one. When I get up to the register, the following exchange occurs:)

Cashier: “Aww, you aren’t wearing a costume today!”

Me: *looking down at my sweater and old jeans* “Yes, I am.”

Cashier: “What are you supposed to be?”

Me: “A mom with depression who hasn’t eaten anything in two days?”

Cashier: *with a knowing smile* “Your total is three dollars.”

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