icon_checkout

Swipeout

| Bristol, England, UK | At The Checkout, Extra Stupid, Technology

(We’ve just had some new staff start, and I’m working in one of the aisles when one of them calls me over. In the UK, chip and pin has been used for many years now. Most people under a certain age have never had to use the swipe method.)

Coworker: “[My Name], what do I do when it says ‘swipe card’?”

Me: *coming over* “You use the magnetic strip on the card and swipe it on the side.”

(At this point I’m behind the till with her, and I take the customer’s card out of the machine to show her. The customer, an older woman, chimes in.)

Customer: “I don’t understand what’s wrong; I’ve always used this card this way.”

(It’s now I notice the card I’m holding is the wrong way round in the machine, which would made the machine think it didn’t have a chip and ask for a reinsert before giving up and asking for a swipe.)

Me: “This way?”

Customer: “Yes!”

Me: “This is the wrong way round. This bit—” *points at the chip* “—needs to go in the machine.”

Customer: “No it isn’t! That bit—“ *points at the silver hologram logo on the card* “—goes in!”

(I don’t say anything. I cancel the card transaction and start it again so it lets the card be inserted. I put it in the correct way, the customer insisting it’s the wrong way. Surprise… it works. Once the customer has left, I turn to my coworker.)

Me: “Some people put their cards in the wrong way. Most of them realise. Some don’t.”

(I then explain to her how to tell from our side if the card is in the wrong way, and then what to do when there is a “swipe card”. We both agree that the customer was either too proud to admit she was wrong, or didn’t trust us because we are both quite young.)

icon_badbehavior

I Don’t Work Here, Does Not Work Here, Part 20

| IL, USA | Bad Behavior, Popular, Wild & Unruly

(My boyfriend and I are at a shoe store finding new sneakers for me. He is a police officer and is wearing one of his many shirts from the department.)

Me: “So anyway, what color looks better? The blue or the green?”

Boyfriend: “I like the blue.”

Customer: *seeming to randomly shout at us* “I NEED THESE IN A 7½!”

(We both look at a blonde-haired female pointing at the newest shoes.)

Boyfriend: “What?”

Customer: “Are you deaf? I WANT A 7½!”

Boyfriend: “What?”

Customer: “OH, MY GOD! JUST GET THESE FOR ME IN A 7½!”

Boyfriend: “Are you serious?”

Customer: “OH, MY GOD! ARE YOU A F****** DUMB A**? GET ME MY SHOES!”

Boyfriend: *pointing at his obviously police related shirt* “You seriously think I work here?”

Customer: “WHY THE F*** WOULD YOU BE IN A SHOE STORE IF YOU DIDN’T F***** WORK HERE?!”

Me: “Then why are you here?”

(By this point two sales associates have shown up and are trying to figure out what to say.)

Sales Associate: *wearing a very obviously different shirt than my boyfriend* “What’s the problem?”

Boyfriend: “She—“

Customer: “YOUR STUPID GUY OVER HERE WON’T GET ME SHOES!”

Sales Associate: “He doesn’t even work here. Can I get something for you?”

Customer: “WHY DIDN’T SOMEONE F***** TELL ME HE DIDN’T WORK HERE?!”

Me: “We tried, but I didn’t think you were as stupid as you really are. Apparently their shirts don’t tell you SOMETHING?”

Customer: “This is the worst service I’ve ever f****** had! F*** you guys.”

(The customer storms out.)

Me: “Soooooo…”

Boyfriend: “So, yes, sir. I’d still like to buy these shoes for my girlfriend.”

Related:
I Don’t Work Here, Does Not Work Here, Part 19
I Don’t Work Here, Does Not Work Here, Part 18
I Don’t Work Here, Does Not Work Here, Part 17

icon_badbehavior

Making A Big Deal Out Of No Deal

| NJ, USA | At The Checkout, Bad Behavior, Popular

(A woman comes to me with a doll in her hand and asks me for a price check. I take the doll and scan the barcode and, as I’m waiting for the scanner to load, she peers over my shoulder in the most invasive way possible.)

Me: “Excuse me?”

Customer: “Oh, the doll is on sale for $4.99?” *referring to the inventory price*

Me: “No, that is the price the store has purchased it for; the doll is $19.49.”

Customer: “So I can’t buy it for $4.99?”

Me: “No, the store wouldn’t get any money. That’d be bad business.” *we both chuckle and she walks away*

Customer: “What a shame. $20 is very expensive for a doll.”

(About five minutes later I get a call from the register asking for the price of the doll. I tell my coworker it is $19.49. Turns out the customer I just talked to INSISTS that I said it was on sale. I am dragged over to the front and we spend three minutes explaining that no such deal exists. Now there is a line, there are three employees trying to explain to her that she cannot get it for $5, and an additional two employees from the back working the extra registers to deal with the huge line.)

Customer: “Get me your manager.”

(After another two minutes.)

Manager: “Yes, what is this issue?”

(This circus ride goes on for another three minutes until she realizes that the manager is not going to budge and trusts me.)

Customer: “If it wasn’t on sale, he should’ve said something. I misunderstood and caused a scene. Sorry, I don’t want the doll anymore.”

(15 minutes, five employees, and a congested line, and we didn’t even get the sale. This was my worst memory because she was not woefully ignorant; she knew exactly what she was doing trying to get that deal.)