A Directionless Conversation

| Canada | Right | March 15, 2013

(I am 16. I work in a car dealership’s customer service department on weekends.)

Me: “Service department, [name] speaking, how may I help you?”

(An elderly customer answers.)

Customer: “I’m having a hard time finding your dealership. Can someone give me directions?”

Me: “Sure, can you tell me where you are now?”

(I begin giving her directions when she interrupts me.)

Customer: “No, I need someone else to give me directions.”

Me: “I know exactly where you are, and it’s very easy to get here. All you have to do is—”

Customer: “No. No, I need a man to give me directions.”

Me: “Excuse me?”

Customer: “I need a man to give me directions.”

Me: “Okay, just give me a moment.”

(I page my male co-worker, but he is busy with another customer.)

Me: “Ma’am, I’m sorry, but he’s busy. Can I give you directions now?”

Customer: “No, I need to speak to a man. I’ll wait.”

(I go talk to another co-worker and explain the situation. He answers the phone and gives her directions. Twenty minutes later, she arrives.)

Me: “Good afternoon.”

Customer: “Ugh, I had the hardest time getting here.”

Me: “Oh, really? Which way did you go?”

(She explains.)

Me: “If I were you I would have gone this way…”

(I once again explain the exact same directions I gave to her on the phone.)

Customer: “Well, that would have been so much easier! I wish I had gotten you on the phone!”

Me: “Actually, you did. Please help yourself to a complimentary beverage.”

(The lady blushes and then hurries to our waiting room.)

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He Already Has Enough Issues

| AB, Canada | Right | March 15, 2013

(One of my co-workers is checking out a couple.)

Cashier: “Alright, so your total is [total].”

(The wife starts paying with debit. Her husband is scanning our magazines at the side of the till.)

Husband: *to the cashier* “Excuse me, miss? Can I get a magazine?”

Cashier: “Oh, sure, I don’t see why not. We can do it as a separate transaction if you’d like?”

Husband: “Oh? I have to buy them?”

Cashier: *laughs* “Yes, sir. You would have to buy it.”

Husband: “Oh… well then, never mind.” *turns to his wife* “This b**** won’t give me a magazine!”

Wife: “Shut up; you’re being an a**!”

(The two customers leave and the cashier turns to me.)

Cashier: “I really hope he was drunk. If not, then what just happened?”

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Radiating A Feeling Of Thanksgiving

| Kansas City, MO, USA | Right | March 15, 2013

(I am a married father of three and money is tight. A few days before Thanksgiving, my truck develops a radiator leak. I really need my truck fixed on this particular Saturday. I find a local shop that is willing to take a look even though they are usually closed Saturdays.)

Mechanic: “Okay, I found a pinhole leak in one of the side tanks on the radiator and should be able to fix it no problem. It will be about $45.”

(I grimace at the cost, but have no choice.)

Me: “Okay, do what you need to. I just need it fixed.”

(After another 20 minutes…)

Mechanic: “Well, I have good news and bad news. The hole is fixed but it turns out that the seal on the other side is leaking badly as well.”

Me: “How much more will that cost to fix?”

(He leans into the manager’s office and asks how much.)

Manager: “That would bring it up to $65.00… maybe more, depending on how we have to repair it.”

Me: “Well, go ahead and fix it. I really need the truck running today.”

(The mechanic goes back to fix it. My phone rings and it’s a friend. )

Friend: *on the phone* “How bad is the truck? How much will it cost?”

(I proceed to tell him the truck’s condition and cost, and add…)

Me: “…this really hurts because it’s coming out of our grocery money for the week.”

(After my truck is fixed, the mechanic comes in to speak with the boss.)

Mechanic: “Alright, it’s all fixed and ready to go. Boss? How much do I charge him?”

Manager: *to me* “Where is your car parked? Front or back?”

Me: “Out front.”

Manager: *to the mechanic* “Take it out front and put it in his trunk for him. No charge.”

Me: “What? Are you serious?”

Manager: “As a heart attack. You go enjoy your Thanksgiving with your family, and Happy Holidays!”

(In shock and disbelief, I leave the shop with the mechanic, load up with my son, and leave. It dawns on me five minutes into the drive I forgot to even say thank you! I went back the following Monday and thanked him profusely and took a stack of business cards with me. I now recommend them to anyone who has car troubles. And they say kindness is dead in our modern age.)

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Slightly Gross Story

| Right | March 15, 2013

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First Customer Of The Day

| Right | March 15, 2013

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