Their Ungratefulness Is Very Taxing

| ON, Canada | At The Checkout, Crazy Requests

(The grocery store where I’m a cashier, about once a month, has “No Tax” promotions where the store pays the sales tax for all sales. To ring this through, however, all the tax has to be manually taken off by the cashier, like a coupon. This is not normally a problem at the regular tills, but at the self checkout it is a hassle. We have big signs on every register to inform customers that they need to call for the cashier when they’re finished scanning their items to have their tax removed, but no customers actually read the signs. As I’ve worked a lot of long shifts on these promotions, I’ve got running around and cancelling customer’s debit transactions so I can take their tax off down to a fine and quiet art.)

Customer: *has a purchase of $10 with about $1 in tax*

(As most of our products aren’t taxable anyway, this is moderately significant percentage.)

Me: *busy helping another customer*

Customer: *hits the debit button*

Me: *finishes, notices what he’s doing, rushes over to his machine, removes his card from the machine, hits cancel*

Customer: “What the— You scared me!”

Me: “If you’ll just give me a moment to take off your tax for you, sir…” *by the time I’m through with my sentence, I’m already back at my own station taking off the tax from his order*

Customer: “What?”

Me: “It’s ‘No Tax’ day.” *releases his machine, his order now tax free, and begins working on the next customer’s* “I need to manually take off your tax for you. You’re good to pay now.”

Customer: “What? There should be signs up instead!”

Me: “There are signs.” *points to the large sign right in front of him* “It’s just nobody really reads them.”

Customer: *completely, and utterly serious and loud enough for all of my customers and three cashiers over to hear* “Well, that’s your fault.”

(Needless to say, I know this man’s face, and plan to do him no favours in the future. If he comes through next time I’m working one of those days, he’d better read the signs and call me, because I have other customer’s payments to intercept.)

Tattootally Unacceptable Behavior

| AL, USA | Bad Behavior, Family & Kids, Health & Body

(My husband owns a restaurant and I work as a hostess. A couple walks in with their young daughter, who is maybe three or four. I have full sleeve tattoos on both my arms and bright blue hair. I am also heavily pregnant.)

Me: “Hello, welcome to [Restaurant]! Two adults and one child?”

(The wife is staring at me horrified.)

Customer: “You should be ashamed!”

Me: “Excuse me?”

Customer: “Bringing a child into this world looking like that. Have you no respect? I bet you’re on something, too. Your baby is going to have so many problems.”

(I’m obviously shocked and nearly in tears. Her husband looks mortified by her behavior.)

Customer’s Husband: *to me* “I’m so sorry. She’s usually not like this.” *to her* “There is no need to berate this poor woman.”

(The woman continues to insult me over her husband’s pleas. Luckily one of our servers hears and goes and gets my husband, who is also heavily tattooed, who had been cleaning and is wearing long yellow gloves.)

My Husband: “Ma’am I think you need to leave.”

Customer: “Who are you? A dishwasher? I demand to see the owner and complain about his hoodlum employees!”

My Husband: “Actually I’m the owner and you’ve been insulting my wife here.” *turning to her husband and daughter* “You two are free to stay but she must leave.”

(The customer looks pointedly at her husband who sighs heavily.)

Customer’s Husband: “Go home, dear.”

(The customer stormed out angrily, cursing. Luckily she didn’t try to come back and her husband left me a hefty tip!)

Hold Your Tongue Or It’s Curtains For You!

| Melbourne, VIC, Australia | At The Checkout, Bad Behavior

(A couple of men have come into our store. I get called by a staff member to deal with them as she is feeling a bit intimidated. One of the men is rude and swearing.)

Me: “Hi, can I help you with anything today?”

Customer: “We are after curtain rods and curtains.”

(He has one of the heaviest curtains we have and one of the cheapest, lightweight rod sets.)

Me: “That rod set is more suited to a lightweight lace curtain. You will need to add extra supports but I can’t guarantee that the rod won’t bend from the weight of that curtain. I can show you something more suited.”

Customer: *walking off* “F****** h***!” *keeps on swearing for a while and then comes back* “I’m an engineer and I know what you are telling me is wrong. I don’t need any of that extra stuff. I’ve got a degree and you don’t. I know what I’m talking about; you are just trying to make me spend more money.”

(I am inwardly debating whether to tell him where he can shove his degree and stopping myself telling that he could just f*** off. I bite my tongue and say nothing while he continues on with his rant.)

Customer: “I’m right!  I know I just need… Wait a minute… S***! You’re right, aren’t you?”

(He ends up buying $700 on curtains and rods, as well as ordering another $700 worth of items. Before he leaves:)

Customer: “I need to apologise for how I’ve been acting and what I’ve been saying. You really showed tolerance and handled yourself really well when I was being abusive. I know good customer relations because I work in customer relations. You are good. Thank you.” *he leaves smiling*

Coworker: “I’m sorry I stuck you with him; I couldn’t handle him. I don’t know how you did. How did you do it?”

Me: “With a sore tongue.”

Coworker: “Huh?”

Me: “It was either bite my tongue or bite his head off. I figured my tongue was the less messy one.”

Banking On It Being An Actual Bank

| USA | Money

(A tired looking customer walks up to my window without a word and sets a bank deposit bag on the counter. Assuming he has letters inside I unzip it and discover several hundred dollars in cash and a deposit slip.)

Me: “Uhm, sir? Did you need to stamps or a money order?”

Customer: “No. It’s a deposit.”

Me: “We’re a post office. The bank’s two blocks down.”

Customer: “It’s for deposit.”

Me: “There’s no way for me to deposit this. You’re at the post office; we don’t have accounts to deposit this into.”

(Customer blinks and slowly looks around at the postal regulation posters, stamp display, and my uniform.)

Customer: “I’m really sorry. I just finished the night shift and they dragged me out of bed for this.”

(He took the bag from me and wearily headed out the door. Hopefully the next person he handed a bag of cash worked at a bank.)

From Cashier To Corporate

| SK, Canada | Crazy Requests

(We sell somewhat expensive shoes since most items are genuine leather. I’m just a simple store associate. I live in an area of Canada where it can be very icy during winter. This lady walks in and she’s been in the store before asking the same question…)

Lady: “Hello, did you happen to get in any grips for the back of boots?”

Me: “We have inserts to put in the back of boots—”

Lady: “No, I mean on the bottom of the shoe.”

Me: “No, sorry. We don’t sell any bottom grips for shoes here. There are other stores that likely carry them.”

Lady: “That’s strange that you don’t carry them. They’re so important this time of year…”

Me: “Yes, it is, but unfortunately we are an American-run company, and we only get in specific items for the store.”

Lady: “Well, you should get some in. You should tell your manager to get some in.”

Me: “I’m sorry, but that wouldn’t do anything. Like I said, we are a large-scale, corporately-owned company. If you’d like, you can go to the website and try sending them an e-mail suggesting you’d like a product like that, or try giving corporate a phone call.”

Lady: *she turns away rudely sticking her nose up* “I don’t have the time!”

(Clearly she has never worked a day in her life in retail. It’s just humorous that she thought I would have the time and that me asking my manager to get in a product the company doesn’t make would accomplish anything.)

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