Credit Card Declines

| Right | September 9, 2014


Should Keep Better Account Of His Account, Part 2

| Seattle, WA, USA | Right | September 8, 2014

Customer: “I need help. I’ve locked myself out of my Netflix account and I can’t remember my password.”

Me: “Okay, well you should probably call Netflix and ask them for help.”

Customer: “But how can I get them to stop charging my bank account?”

Me: “Call them and cancel your service.”

Customer: “How do I call them?”

Me: “On a phone.”

Customer: “How do I get their number?”

Me: “Google.”


Totally Free From Thought

| ON, Canada | Right | September 8, 2014

(A customer comes up to my till and hands me two movie passes and a club card.)

Customer: “Hi, I’d like two for [Movie], please.”

Me: “Here you go, two tickets for [Movie]. Enjoy your movie.”

Customer: *takes out her debit card and puts it in the debit/credit reader*

Me: “Oh, sorry, did you want more tickets for that show on top of the passes?”

Customer: *takes debit card out* “No, I only need two.” *gestures at herself and husband and puts debit card in the reader again*

Me: “Oh… well, it’s just that you keep putting your debit card in the machine but you don’t need to pay for anything, so I don’t understand—”

Customer: “What? OH! It’s free, isn’t it?”

Me: “Yes, ma’am.”

Customer: “Oh! Okay! Sorry!”

1 Thumbs

Lead To Better Customer Service

| Right | September 8, 2014

Even The Silly Ones

| Right | September 8, 2014

Stupid questions

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