The Sticky Details

| Huntington, WV, USA | Technology

Me: “Thank you for calling [company]. This is [name] speaking. How may I help you?”

Caller: “Hi, [name]. Look, my TV controller won’t work. Can you help me?”

(I try troubleshooting, but nothing I suggest seems to work. After almost 20 minutes, he hangs up, saying he’ll call back. A few hours later…)

Coworker: “Thank you for calling [company]. How may I help you?”

Caller: “Can I speak to [my name]? I talked to him a few hours ago.”

Coworker: “Oh, I’m sorry. He clocked out half an hour ago.”

Caller: “Oh, okay. Well, when you see him again, tell him I found out why my controller wouldn’t work. I probably should’ve told him I had spilled soda all over it.”

Jealousy Is A (Rude) Green-Eyed Monster

| Owen Sound, ON, Canada | At The Checkout

(I am helping a customer in line when the phone starts ringing.)

Customer: “Here, I’ll fix that.” *picks up phone and hangs up*

Me: “Sir, you can’t do that. The people calling are customers, too.”

Customer: “I don’t want anyone to come between us.”

(The phone starts ringing again.)

Customer: “You need to help me first!”

Me: “Sir, I promise not to answer the phone until we’re finished.”

Customer: “I can’t take that chance!” *hangs up the phone again*

Rude As Sin In Sin City

| Las Vegas, NV, USA | Uncategorized

Customer: “Wow, you’re ugly as sin.”

Me: “I’m sorry?”

Customer: “This is Vegas! You girls are supposed to be hot. I can’t believe they’d hire an ugly girl in Vegas!”

Me: “Would you like me to get you a more attractive waitress?”

Customer: “Yes, definitely!”

My Day’s About To Get Hairy

| Toronto, ON, Canada | Movies & TV, Pets & Animals

(I’m working the box office on a particularly slow night. Part of my duty is to answer the phone and deal with customer inquiries. We are a theater that shows rather alternative movies.)

Me: “Thank you for calling [theater].”

Customer: “Oh, what a lovely young voice. Tell me, what is [movie] about?”

Me: “It’s about a victim of pedophilia and how she exacts revenge on her abuser. The next showing is at–”

Customer: “That’s nice. You have such a beautiful voice.”

Me: “Um, thanks.”

Customer: “Tell me. Do you like cats? I love cats. I have several. I just moved here and I can’t find any good vets.”

Me: “Yes. I like them.”

Customer: “We sound perfect for each other. I’ll see you tonight when I buy tickets from you…in person. You’ll recognize my voice. I’ll also be covered in cat fur. Good night!” *hangs up*

America: Land Of The Delusional

| Boston, MA, USA | Bigotry

(I am an Asian American girl without any accent. I’m working the information desk in a busy, urban hospital setting. An older, kindly woman approaches my desk.)

Woman: *in a perfect Irish brogue* “I just wanted to ask you a question.”

Me: “Sure. What can I help you with?”

Woman: “Are you American?”

Me: “Yes, I am.”

Woman: *smiles kindly* “No, you’re not.” *walks away*

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