A Directionless Conversation

| Canada | Bigotry, Transportation

(I am 16. I work in a car dealership’s customer service department on weekends.)

Me: “Service department, [name] speaking, how may I help you?”

(An elderly customer answers.)

Customer: “I’m having a hard time finding your dealership. Can someone give me directions?”

Me: “Sure, can you tell me where you are now?”

(I begin giving her directions when she interrupts me.)

Customer: “No, I need someone else to give me directions.”

Me: “I know exactly where you are, and it’s very easy to get here. All you have to do is—”

Customer: “No. No, I need a man to give me directions.”

Me: “Excuse me?”

Customer: “I need a man to give me directions.”

Me: “Okay, just give me a moment.”

(I page my male co-worker, but he is busy with another customer.)

Me: “Ma’am, I’m sorry, but he’s busy. Can I give you directions now?”

Customer: “No, I need to speak to a man. I’ll wait.”

(I go talk to another co-worker and explain the situation. He answers the phone and gives her directions. Twenty minutes later, she arrives.)

Me: “Good afternoon.”

Customer: “Ugh, I had the hardest time getting here.”

Me: “Oh, really? Which way did you go?”

(She explains.)

Me: “If I were you I would have gone this way…”

(I once again explain the exact same directions I gave to her on the phone.)

Customer: “Well, that would have been so much easier! I wish I had gotten you on the phone!”

Me: “Actually, you did. Please help yourself to a complimentary beverage.”

(The lady blushes and then hurries to our waiting room.)

Gift (Of Life) Box

| Canada | At The Checkout, Awesome Workers, Family & Kids

Customer: “Do you guys sell watch gift boxes?”

Co-worker: “Yes we do!” *she pulls one out* “Will this do?”

Customer: “Hmm, no. I need something a bit bigger. I need one large enough to fit a pregnancy test!”

(My co-worker and I are leaning down, looking for a larger gift box. It takes a minute for us to process what she says.)

Co-worker: “Oh! Congratulations!”

Customer: *looking teary-eyed and grinning widely* “Thanks so much! I am so excited!”

(My co-worker found her a box, and gave it to her on the house!)

Not A Turf Decision

| NE, USA | Bad Behavior

Caller: “Why did you send me a contract?”

Me: “Excuse me?”

Caller: “You sent me a lawn contract. For my lawn.”

Me: “Yes, sir?”

Caller: “Why?”

Me: “We send a prospective contract to anyone whose info we have in our system.”

Caller: “I didn’t ask for it.”

Me: “I’m sorry, sir, but—”

Caller: “Why did you send this to me?”

Me: “Well, as I said—”

Caller: “How do you know how much grass I have?”

Me: “You see we keep—”

Caller: “Why did you send this to me?! I didn’t ask for this!”

Me: “Um, actually, looking at your info, sir, we did your yard two years ago.”

Caller: *silent*

Me: “Mr. [Name]?”

Caller: “Tell me more about this ‘Deluxe Program’ you have here…”