I Want To Like People

| Right | October 3, 2013

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How You Feelin’?

| Right | October 3, 2013

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October Themed Story Giveaway: Liars & Scammers!

Not Always Right | Right | October 3, 2013
Want to win a Not Always Right t-shirt?
Enter Not Always Right’s October Themed Story Giveaway:
Liars & Scammers!

Entering is as easy as 1-2-3:

  1. Submit a funny or interesting story about lying & scamming customers.
  2. Enter your email address in the form to qualify.
  3. All posted stories will be entered in a drawing to win a free t-shirt gift certificate, to use in the official Not Always Right shop!

PS: Congratulations to a lucky reader for winning September’s Themed Story Giveaway, which featured stories about Young Customers. The winning submission: Veteran Veterinarian (1400 thumbs up).

PS #2: winners will be announced the first Wednesday of every month. Next free t-shirt gift certificate: Wednesday, November 6!

Can’t Get A Handle On The Situation

| NB, Canada | Right | October 3, 2013

(We sell brooms and mops, but we also sell a variety of replacement broom handles and broom and mop heads, all of which fit with each other. I get called to the cash for customer service.)

Customer: *in French* “Yes, my father was in here yesterday and bought me five mop handles, but he never brought the mop heads.”

(I figure he left them behind at the cash, and the customer has come to retrieve them. She hands me her receipt, and I see he only paid for the mop handles, not the heads. She cuts me off before I can speak.)

Customer: “Yes, so I can’t really do much without the mop heads you know. Somebody should have told him. I’m going to need the mop heads.”

(I realize that the customer thinks they come together, and wants me to correct ‘our mistake.’ She cuts me off again, speaking to her friend in French.)

Customer: *in French* “I don’t think this girl understands a word I’m saying. This store is unbelievable. Their manager doesn’t even know what I’m talking about. I should—”

Me: *in perfect French* “Yes, ma’am, I understand perfectly. Your father came in yesterday and bought you five mop handles, but forgot to buy mop heads to go with them. That is unfortunate, given that you had to come back today to buy them. However, as they are sold separately and do not come together, and customers often buy one or the other as replacements, my cashiers would have had no reason to believe that he had forgotten to pick them up or remind him. If you would like to buy some mop heads, I can show you exactly where they are; just follow me.”

(The customer turns bright red, and her friend turns away trying to hide her laughter.)

Customer: “Oh, uh… no it’s okay, thank you. I’ll find them myself. Thank you.”

(The customer practically ran away to the cleaning department, paid for her mop heads without ever making eye contact with anybody, and left quickly. I’ve never seen her since.)

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Refunder Blunder, Part 2

| NY, USA | Right | October 3, 2013

(My coworker and I are relatively new, having only worked at the store for a couple of months. I work there more days a week than she does, because she has another job, so I am a little more familiar with how the store runs. We are the only two cashiers at the front of the store, and there is a decent sized line. I am ringing people up with no issues when I hear the customer my coworker is helping start yelling.)

Customer: “Look, I’m telling you, I didn’t get my refund in cash! I need it in cash! [Other location of store] put it on my debit card!”

Coworker: “I-I’m sorry, sir; let me ask how to do that.”

Customer: “Are you kidding? It’s a simple refund! Who doesn’t know how to refund money?”

(I finish helping the customer I am currently with and quickly run over to try and assist my coworker without having to bother our manager.)

Me: “Okay, so what’s the problem, sir?”

Customer: “I returned something at another location and I paid for it with my debit card and they credited it back to my checking account!”

Me: “I’m so sorry, sir; let me get my manager for you so we can clear this up.”

Customer: “Yeah, there we go; someone who actually knows what to do.”

(I’m about to page for the manager, but then my coworker shows me what the customer handed her. It is a refund slip from the different store from earlier in the day, showing that a refund of $108 was paid in cash to this customer.)

Me: “Sir, your refund slip says that you received a cash refund paid out from [other store], earlier today.”

Customer: *looks at slip, then suddenly gets quiet* “Oh, well, okay. Have a good day then.” *walks out of store*

 

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