The Difference Between Father And Son

| Los Angeles, CA, USA | Right | November 19, 2013

(A customer comes into my video game store with his teenage son in tow.)

Customer: “Hi, I bought this game yesterday. The guy who was here said that if I changed my mind, I could come back and exchange it for another game.”

(I notice the game has not only been opened but actually played.)

Me: “Okay, but you played this game.”

Customer: “Yeah, so?”

Me: “Well, usually exchanges are when the game hasn’t been played.”

Customer: “Well, the guy yesterday didn’t say anything about that! I want to talk to the manager. He said I could just exchange it if we didn’t like it! I just want the other game.”

Me: “Fine, just pick out the other game you wanted.”

(The customer goes to shelf, pulls out the other game, and brings it back. I notice the game he’s returning is $15, while the other game is $20. I ring up the difference.)

Me: “That will be $5.35, please.”

Customer: “What? Why?”

Me: “$5.35 is the difference plus tax between the two games. The game you bought yesterday is $15, while this game is $20. The difference is $5 plus tax.”

Customer: “No! The guy yesterday didn’t say anything about paying MORE for exchanging the game!”

(As the customer says this, his son looks down uncomfortably.)

Me: “You can’t exchange a $15 item for a $20 item without paying the difference.”

Customer: “I’m not paying extra! He said I could exchange this one for the other one! He didn’t say anything about paying more.”

Me: “Sir, you can pay the $5 plus tax difference and take the new game, or you may keep the game you have already bought and played. Or, I can call mall security, and have you removed.”

Customer: *hands over the cash and departs*

Customer’s Son: “Sorry!”

1 Thumbs

Drive Flu

| Right | November 19, 2013


| Right | November 19, 2013

5 Surprising Stories of Bad Customers Getting What They Deserve

| Not Always Right | Right | November 18, 2013

Weekly Roundup: 5 Surprising Stories of Bad Customers Getting What They Deserve! In this week’s roundup, we share five “comeuppance” stories where misbehaving customers get what’s coming to them!

  1. An Expensive Temper Tantrum, Part 2 (6,871 thumbs up)
  2. She Fought The Law… And The Law Won (4,259 thumbs up)
  3. Let Me Give You A Pizza My Mind (4,527 thumbs up)
  4. Stress About The Dress (4,453 thumbs up)
  5. Setting Mother Straight (5,649 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

Just Bad Customers

| Right | November 18, 2013


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