(I walk over to the convenience store to get a drink. As I’m going inside, I see two police officers with a man in handcuffs in front of the building. I start a conversation with the employees.)
Me: “Looks like you guys had an interesting morning.”
Employee #1: “I can’t believe it; he just sat out there waiting for the cops after he stole the beer.”
(One of the officers comes in.)
Officer: “So, what happened here?”
Employee #2: “He got the 12-pack from the cooler and stood in line, but then he just walked out without paying. I called for him to stop, but he just said ‘I’ll wait out here for the cops’.”
Officer: “He didn’t try to run?”
Employee #2: “No, he just opened the case and started drinking a can of beer right outside the store!”
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(I am a cashier at an office supply chain. A man and his teenage son come up to my register. Our PIN pads are very clearly labelled with instructions.)
Me: “Hello, sir, did you find everything all right?”
Customer: “Yes, everything was fine.”
(He runs his card through.)
Me: “Oh, sorry, the machine makes you wait until the end to slide your card. It’ll be just a second.”
Customer: “Ah, okay.”
(The son points to the label on the pad that says ‘PLEASE WAIT FOR GREEN LIGHTS TO SLIDE CARD’.)
Me: “All right, your total is [price]; you can go ahead and slide now.”
(He slides his card and puts it back in his wallet.)
Me: “Oh, I just need to see your card numbers for a second if it’s credit.”
Customer: “Oh, okay.”
(He hands over his card. His son points out the label that says ‘FOR CREDIT, PLEASE HAND CARD TO CASHIER’. The customer turns to his son.)
Customer: “You’re making fun of me for not reading directions, aren’t you?”
Son: “Kind of.”