Retail: What I Really Do

| Right | September 1, 2014

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5 Stories Of Canadian Craziness

| Not Always Right | Right | August 31, 2014

Weekly Roundup: 5 Stories Of Canadian Craziness There is a reason why Canada gets its own section on our site…

  1. Can’t Take The Heat Of A Melting Pot (3,879 thumbs up)
  2. Canada: America’s Hat (3,314 thumbs up)
  3. Yukon Freeze It (3,079 thumbs up)
  4. Pride Goeth Before A Deal (3,289 thumbs up)
  5. It’s All Dutch To Me (4,579 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

Not Good For Your Blood Pressure

| MD, USA | Right | August 31, 2014

(The pharmacy that I work at has a very standard closing time of 7:00 pm. We’ve had this for years, much longer than I’ve worked there. If a customer comes in around 6:58 or so they usually purchase their items quickly and leave. This customer comes in at 6:59.)

Customer: “Whoo! Made it in the knick of time!”

Me: “You certainly did! You picking up a prescription today?”

Customer: “Yes, it’s [Name].”

(The transaction goes smoothly and he heads for the door. It’s 7:01 pm and he turns and goes to the blood pressure machine which usually takes a couple minutes to finish the measurement. My boss tells me to turn the lights off because we’re technically closed.)

Customer: “Hey! Can you turn the lights back on? I can’t see my reading!”

Me: “The display is LED; you don’t need the lights on, sir.”

Aren’t Enough Hours In The Day To Deal With You

| CA, USA | Right | August 31, 2014

(I work in the retail store of a contemporary art museum. The museum and the store have slightly differing hours on Thursdays, meaning the store is open two hours before the rest of the museum. For fire safety reasons, the entry to the museum remains open, with a sign in place informing guests of the hours.)

Me: “Good morning. Welcome to [Museum Store].”

Customer: “Thank you. You all were closed yesterday.”

(The galleries are closed on Wed. The store, however, was open.)

Me: “Yeah, the galleries are closed on Wednesdays. And they don’t open today until 1 pm.”

Customer: “Okay.”

(I watch the customer feign interest in the shelves while trying to stealthily make their way towards the main lobby.)

Me: “Excuse me. The galleries aren’t open until one. I need you to remain in the store.”

Customer: “You should have a sign.”

Me: “We do.” *point to the sign*

Customer: “Why aren’t you open?”

Me: “The museum stays open late on Thursdays, so it opens later in the day.”

Customer: “That’s not what it says on your website.”

Me: “Actually it does.” *I swivel my monitor around and show her the museum homepage with the hours on the front* “There are hours for the galleries and the store. See? Store open: 11am-8pm. Museum Open: 1pm-8pm.”

Customer: “Well, you shouldn’t have different hours on different days. I really wanted to see [current exhibition].”

Me: “Well, we open at one, and I can give you a voucher for half price admission.”

Customer: “I can’t! I have a plane to catch; I have to go to the airport in an hour. We tried to come yesterday but you were closed!”

Me: “I’m very sorry about that.”

Customer: “Is there someone from the museum I can talk to?”

(She clearly means, ‘someone I can complain to to get special treatment.’)

Me: “Since we don’t open until one, the staff doesn’t arrive until around 12:30. I can also give you the phone and e-mail address if that’s not convenient.”

Customer: “Oh, I was just wondering. I’m a friend of [Staff Member].”

Me: “Well you can certainly call them and see if they can arrange a tour for you today before we open.”

Customer: “Do you have her number?”

Me: “I can give you her extension here at the museum.”

Customer:” No, her mobile. You said she’s not here yet.”

Me: “I’m sorry; I don’t have access to personnel contact info.”

Customer: “Well, you’re not very helpful!”

(The customer left. A few minutes later I heard a banging. I looked into the lobby and saw her yanking hard on the front doors, as if the reason they weren’t opening was because she was not pulling hard enough. She looked at the hours on the door, she looked at her watch, and finally figured it out. I never saw her again)

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No Longer Being Paid To Be Nice

| Brighton, England, UK | Right | August 30, 2014

Me: “It’s 10.50 pm, so last orders, please!”

(Ten minutes later:)

Me: “It’s 11.00 pm. That’s time at the bar now!”

(I go about closing the bar, cleaning, sweeping, taking out the trash and cashing up. Four customers who’ve been chatting for several hours over one and a half beers and lots of glasses of tap water ignore me as I clean around them and tell them that I need to take their glasses.)

Me: “It’s 11.45 pm. Come on. Everyone’s gone, the bar is shut, and I’m not being paid to be here any more. Will you please just go?”

Customer: “I can’t believe how rude you’re being! Let me talk to your manager!”

(They explain how rude I was when I asked them to leave and how I had claimed that I wasn’t being paid to be polite to them now.)

Manager: “He’s right. We’ve been closed for nearly an hour and none of us are being paid to be here now. So get out!”

(I thought I might have overstepped the mark but it’s good to know your manager’s got your back!)

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