Just Till-ing It Like It Is

| East Sussex, England, UK | Right | October 26, 2013

(A customer comes in at about 2 pm; he is the only customer in the store.)

Customer: “Why is there only one person by your tills?”

Coworker: “Because it’s a quiet period. My manager and my other colleague are currently restocking the shelves.”

Customer: “That’s ridiculous! Somebody should be on every till!”

Coworker: “Ma’am, with respect, you’re the only person in the store. Why would we need all three tills to be manned?”

Customer: “I should have the right to choose who I get served by.”

Coworker: “Well, I could buzz for my colleagues if you like?”

Customer: “No, I don’t want to have to wait. I’m busy. I’m in a rush.”

Coworker: “Well, either I can buzz for my colleagues or I can serve you and you can get on with your day. Which would you prefer?”

Customer: “NEITHER! I WANT TO CHOOSE MY TILL!”

Coworker: “Ma’am, those are my only two options. My colleagues aren’t at the till. If you want a choice, I can buzz them and they’ll get here within twenty seconds, or I can serve you and you can be out of the store and getting on with your day within twenty seconds. The choice is utterly yours.”

Customer: “I can’t believe your service is so poor. You know what? I don’t even want this!”

(The customer puts down a bottled drink.)

Customer: “I will just have a drink when I get home.”

(By now, my manager and I have heard the commotion. We come over after the customer leaves.)

Manager: “What just happened?”

Coworker: “I… I’m not sure.”

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All Buttoned Up And Going Nowhere

| Madison, WI, USA | Right | October 26, 2013

(A guest calls from the elevator to the front desk.)

Guest: “Um yeah. Your elevator is not working.”

Me: “What seems to be wrong, ma’am?”

Guest: “It won’t move anywhere.”

Me: “Okay, I will be right down to check it out.”

(I go to the elevator. The guest is on the first floor, hitting the ‘1’ button.)

Me: “Ma’am, you are on the first floor hitting the first floor button.”

(She was quite embarrassed. I can’t say I blame her!)

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Non-Flight Risk

| Right | October 26, 2013

Nothing Like A Spoon To Stir Things Up

| Right | October 25, 2013

Phoned In Bad Customers

| Pensacola, FL, USA | Right | October 25, 2013

(My phone is old and has stopped working, so I’ve taken it in to get it replaced. The clerk and I have had to switch registers twice now because of a malfunction. I find it amusing and he keeps thanking me for being patient.)

Clerk: “I’m sorry about how long this is taking.”

Me: “It’s no problem. I work with computers every day. I know how finicky they can be.”

Clerk: “You would be surprised at how mean people can get.”

(I am about to tell him I know because I worked retail to get through college. As if on cue, a customer storms into the store and begins yelling.)

Customer: “Where are your mice?! [Other Store] sent me over here because all they have are Chinese mice, and I want a good mouse!”

Assistant Manager: “Sir, this is [cell store]. We don’t sell mice.”

Customer: “The b**** at [Other Store] said this store had them! Where is [Office Supply Store]?!”

Assistant Manager: “I don’t know, sir. I’m only a temporary employee here. I don’t live in this area. I’m sorry.”

Customer: “D*** right you are!”

(I am fed up, and attempt to keep this customer from berating the employees more.)

Me: “The [Office Supply Store] is just down this road next to another [Cellphone Store].”

(I proceed to give the customer directions, and he leaves in a huff without a thank you. Another customer chimes in shortly after he leaves.)

Customer #2: “Now everyone, turn to the person next to you and thank the good Lord that they aren’t like that man.”

(The store erupts in laughter. The clerk goes back over my account and found a bunch of discounts for me!)

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