Receipted And Defeated

| Eugene, OR, USA | Right | August 24, 2013

(I’m working the closing shift in the lumber yard, when a customer comes in just before closing with a receipt for a special order, and rushes up to one of my coworkers. It should be noted that we have two different kinds of receipts, one for orders that have been paid for but aren’t ready to be picked up, and one for orders that are ready to pick up.)

Me: *to my coworker* “Hey, you’ve been spending a lot of time with that customer. Do you need help getting them what they need so we can finish closing?”

Coworker: *shows me receipt for special order* “This is one that says they’ve paid for it, but can’t pick it up yet. I don’t know what’s happening; I’m trying to find this guy’s special order.”

Me: “You can’t load it anyway; it hasn’t been invoiced out. Did you tell him he needs to head inside, and get a different receipt?”

Coworker: “Yeah, he said he just came from there, and they just printed him this receipt. I’m calling inside the store to figure it out.”

Me: *to the customer* “Sir, when did you place this order?”

Customer: “Just now! That guy at checkout just printed that receipt. I don’t understand why you can’t load it!”

Me: “Sir, you’ve just placed a special order. That’s because we don’t carry the product normally; it has to be shipped here from the manufacturer. We can’t load it because we don’t have it.”

Customer: “Oh… that actually makes sense, sorry.”

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Wasn’t Sold On What He Was Told

| NC, USA | Right | August 24, 2013

Me: “Thank you for calling [company] technical support. What can I help you with today?”

Customer: “I’m trying to send a report to [company], but when I try I’m getting this message about my account being expired. Hang on; let me read it to you. ‘Your account is expired. Please contact the sales department to renew.’ Is this something you can help me with, or do I need to call sales?”

Me: *facepalm*

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Customer Service Is Free, Manners Are Priceless

, | Toronto, ON, Canada | Right | August 23, 2013

(I do coffee machine demos. I’m in sales, not service. I have just come from doing a 12-hour shift before Christmas in an electronics store, where customers were rude and unpleasant, never mind ungrateful for the free coffee. I decide to pick up a burger at a drive-thru on my way home.)

Fast Food Worker: “Hi, welcome to [fast-food place]. Can I take your order?”

Me: “Yes, please. May I have [order]? Thanks.”

Fast Food Worker: “Sure. That’ll be [price].”

Me: “Thank you very much.”

(I pull up to the window, pay, and receive my order.)

Me: “Thank you so much.”

Fast Food Worker: “So, you do work in customer service?”

Me: “Yeah, how can you tell?”

Fast Food Worker: “Only someone dealing with rude people all day says please and thank you as much as you!”

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Stupidity Is Its Own Reward, Part 2

| Jersey City, NJ, USA | Right | August 23, 2013

(I’m about to ring a customer up. I’m supposed to ask if they have our rewards card, and if they say no, I offer them to sign up for it, as it’s free of charge and relatively quick to do.)

Me: “Good evening, ma’am. Do you have a rewards card?”

Customer: “No. What’s the benefit of it?”

Me: “The rewards card allows you to get the sale prices of whatever’s on sale for the week, and with certain sale items and over the counter medications. You build up rewards points, which you can use to save money later on.”

Customer: “Okay. Do I need anything for it?”

Me: “All we need is some basic info, just for identification purposes. Would you like to sign up? It’s free of charge.”

Customer: *says nothing, fumbles around her purse*

Me: “Ma’am? Would you like to sign up for the card?”

(The customer takes out her credit card and swipes it, paying for the purchase.)

Me: “Okay.”

(I hand her the receipt and her bags.)

Me: “Have a good night.”

Customer: “So, do I get the rewards now?”

Me: *screaming internally*

Related:
Stupidity Is Its Own Reward

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Kids Don’t Want To Be In Deep Trouble

| Los Angeles, CA, USA | Right | August 23, 2013

(I am about 12 years old. I am on vacation with my family. There is no pool at the hotel in which we are staying, but the hotel staff have told us that they have a deal with the health club next door, and guests could use their pool. While my dad is in a work meeting, my mom takes my 10- and 6-year-old brothers and I to swim in the health club pool.)

Mom: “Hello! We’re here from [hotel] to use the pool!”

Receptionist: “You can’t use the pool.”

Mom: “Excuse me? Over at [hotel], they told me that we were allowed to come over here and use the pool!”

Receptionist: “Well they were wrong. Guests can only use the pool on weekends, and even then, we don’t allow children.”

Mom: “Well they told us we could use the pool, so would you mind checking with someone else?”

Receptionist: “Ugh. I don’t need to check with anyone else! You aren’t allowed to use the pool.”

Mom: “Well, we came to use the pool, so we’re going to use the pool! Come on, kids!”

(At this, my mom, who has my 6-year-old brother by the wrist, starts MARCHING towards where she assumes the pool is. My 10-year-old brother and I just stand there in shock.)

Mom: “Where is the pool?!”

Receptionist: “You CAN’T use the pool!”

(My mom has turned around, and notices that my brother and I aren’t following her.)

Mom: *to us* “What are you doing?! Come ON!”

(My brother and I just stand there, shaking our heads. Eventually realizing we weren’t going to follow her willingly, she charges toward us and we run out the door. Eventually, we go to the nearby mall instead, and she yells at us the whole way.)

Mom: “Why didn’t you come with me?! ‘Children, obey your parents!’ It’s in the Bible!”

Me: “Yes, but you were telling us to do something wrong! We weren’t gonna follow you when you were telling us to do something against the rules!”

Mom: “But she was wrong, and very rude about it!”

Me: “But she was in charge, and we still have to listen to her, until someone else tells her she’s wrong!”

10-Year-Old Brother: “Yeah! We weren’t gonna follow you, because we don’t wanna go to Hell like bad people!”

6-Year-Old-Brother: “At least you guys had a choice! She was gonna drag me down with her whether I liked it or not!”

(At this, we all start laughing, including my mom. My mom is still not the best customer, but at least she’s never done anything like this since!)

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